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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
0 helpful votes
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Account balance refund
July 18, 2021

It was a very easy and professional service. Great customer experience.

Date of experience: July 18, 2021
Egypt
1 review
0 helpful votes
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Ending project
July 18, 2021

It's helpful and supportive, very fast at responding and taking actions.

Date of experience: July 18, 2021
India
1 review
0 helpful votes
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Appreciatable
July 18, 2021

Thanks for your immediate reply. It saved not only my time, money too.

Date of experience: July 18, 2021
Pakistan
1 review
0 helpful votes
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It was really helpful
July 18, 2021

Willing to work on this platform, since it's really beneficial and authentic.

Date of experience: July 18, 2021
Singapore
1 review
0 helpful votes
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Login history and badges
July 17, 2021

Appreciate the understanding on Login history and badges. Looking forward to login history, and badges on freelancers' profiles and search filter.

Regarding issues on contest entries with infringements/violations, have been reporting via the reporting link and following up with tickets. Would like to seek help on removing these offending entries, and advise on why so many are not removed. Hope to have a clear understanding. Thank you.

Date of experience: July 17, 2021
Texas
1 review
0 helpful votes
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Difficult and tedious
August 15, 2021

Difficult and tedious - trying to get a verification photo that suits YOU.
1. You didn't like the selfie I sent the first time with one hand holding the cell phone.
2. I searched the internet and found a site that uses the webcam to take pictures. You didn't like that one.
3. I finally climbed up on a step, leaned my cell phone against the bathroom mirror, and tried several shots.
4. I am disabled, my hands shake, and I do not have someone around to take a picture.
5. I uploaded them to Google Drive, which required I use Google Photo. What a pain Google is. Their Photo site did not work. It was down no matter how many times I signed into my account.
6. So, I sent a link from my cell phone email account to my other email account.
7. Went through the unzip process with another program.
8. The picture was too small, so I found a website that allowed me to crop the photo and download it back to my computer as a jpg file.
9. Then I finally uploaded it to your site.
10. I was actually surprised when your verification site said the photo was acceptable.
11. AND both support and the verification site kept nagging me through the whole process, saying, "we are waiting."
12. And Google Drive is still trying to upload some photos.
13. Now you ask me about the experience?
14. It was a pain, a totally tedious pain, and if that photo had not been accepted, I would have dumped you guys and never ever come back to your site.

Date of experience: July 16, 2021
Italy
1 review
0 helpful votes
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Very well prepared.
July 16, 2021

The technical support of freelancer.com is very knowledgeable.
Even though there is no phone number to call which would be ideal, you can still solve many problems by chatting.
Personally I am finding it very difficult because I don't know any freelancers like me who can help me with the platform.
I am a newcomer and I have found many scammers and this makes me sad. I would like to meet serious customers. They are not necessarily those with a certified profile. Even those can cheat. Hopefully in the future I will be more lucky.

Date of experience: July 16, 2021
Egypt
1 review
0 helpful votes
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Fee refund
July 16, 2021

My account was charged with dormant account fees, and I needed a refund. The issue was solved in minutes

Date of experience: July 16, 2021
Spain
1 review
0 helpful votes
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Goog experience
July 16, 2021

Marcall contacted me and explained what this action consisted of and offered me different payment methods. Also the possibility of managing it. I am very happy with your management.

Date of experience: July 16, 2021
Mexico
1 review
0 helpful votes
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Guide in process.
July 16, 2021

The process was quick and clear. The attention was friendly and effective.

Thank you for your support.

Date of experience: July 16, 2021
Serbia
1 review
0 helpful votes
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Great experience!
July 15, 2021

I got a lot of help and support in solving the problem.

Date of experience: July 15, 2021
Pakistan
1 review
0 helpful votes
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Had a horrific experience with a client, was feeling really stressed out because the dude was talking to me as if he runs this platform. Anyways reported the issue to the support staff and they were quick to respond and said that they will take necessary actions. Also gave me advice on how to deal with such clients in the future. Very good experience overall.

Date of experience: July 15, 2021
India
1 review
0 helpful votes
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Payment issue resolved
July 15, 2021

The advice, I received from the customer care team via email was very helpful, I followed the instructions carefully and clicked on the link sent to me via e-mail, and the issue was fixed. I was able to make the payment transaction in order to verify my account.

Date of experience: July 15, 2021
Kenya
1 review
0 helpful votes
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Good site
July 16, 2021

LEGIT FREELANCE SITE. I have worked on the site for over 4 years. To note scam employers it's very easy, they normally request to communicate or work via email.

Date of experience: July 15, 2021
Kenya
1 review
0 helpful votes
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Great support service
July 15, 2021

I had issues with my funds and the issue was resolved quickly.

Date of experience: July 15, 2021
Brazil
1 review
0 helpful votes
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Ajuda com saldo
July 15, 2021

Foi tudo bem, poderia ter chat em português para facilitar o entendimento

Date of experience: July 15, 2021
Mexico
1 review
0 helpful votes
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Thank you for your support.
July 15, 2021

My doubt was clarified and the answer was quick and clear.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Assistance with funds
July 15, 2021

My agent was extremely helpful and offered excellent resources. My concern was addressed and taken care of.

Date of experience: July 15, 2021
Pakistan
1 review
0 helpful votes
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Great and Professional
July 14, 2021

Overall experience level is satisfactory. Query and concerns have been answered properly.

Date of experience: July 14, 2021
Argentina
1 review
0 helpful votes
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Just perfect
July 14, 2021

Adisson answered my query quickly and efficiently. I was able to resolve my question. Excellent attention.

Date of experience: July 14, 2021