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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great experience. The freelancer staff was sweet and helpful.

Date of experience: July 21, 2021
India
1 review
0 helpful votes
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Feedback
July 21, 2021

One of the best customer service that I have ever experienced

Date of experience: July 21, 2021
South Africa
1 review
0 helpful votes
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GREAT WORK
July 21, 2021

I was assisted to my satisfaction, i had a problem with my address verification but i was directed on what to do

Date of experience: July 21, 2021
South Africa
1 review
0 helpful votes
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Helpful
July 21, 2021

Very quick respond and very helpful advice from Judith J.

Date of experience: July 21, 2021
Nigeria
1 review
0 helpful votes
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Macall was able to help me get verified on freelancer. He was able to respond quickly and help with the whole process. He is so helpful. Thanks, Macall.

Date of experience: July 21, 2021
AE
1 review
0 helpful votes
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Best time
July 21, 2021

I have had bad and great times. But i learned more and was satisfied with what i wanted. Secured and stressfull and efficiency is wat i will say and i will be back for sure.

Date of experience: July 21, 2021
Australia
1 review
0 helpful votes
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Quick and efficient
July 21, 2021

Helped me quickly didnt need to answer heaps of questions. Got to the root f the problem and advised me how to continue

Date of experience: July 20, 2021
District of Columbia
1 review
0 helpful votes
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Excellent assistance
July 20, 2021

Byron was a pleasure to deal with. Responsive, knew his stuff, solved my problem

Date of experience: July 20, 2021
Philippines
1 review
0 helpful votes
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Kelly V. was above excellent
July 20, 2021

I have contacted support several times and they helped me good. But Kelly V. was concise and cleared up misunderstandings in my previous queries.
Kelly V. is very commendable. Thanks!

Date of experience: July 20, 2021
Pakistan
1 review
0 helpful votes
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Call to confirm verification
July 20, 2021

I was on call with ChelseaV and she helped me with the entire process; I had a concern and she sorted that out for me as well. The entire process was made very smooth and easy with her assistance!

Date of experience: July 20, 2021
India
1 review
0 helpful votes
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It's soo comfortable
July 20, 2021

It's soo comfortable, quick, and immediate. And helpful at every step.

Date of experience: July 20, 2021
Viet Nam
1 review
0 helpful votes
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Very helpful and immediately
July 20, 2021

Supporter is so nice^^
They answer the question right after i ask, even via Email!

Date of experience: July 19, 2021
Portugal
1 review
0 helpful votes
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Doubts about offers
July 19, 2021

Jethro was very helpful in my doubts.
I have been ask to make a fee to start a job and all the communications were ask to made by what's up.
The assistant help me by telling me that is not a properly way to work and keep me safe.
Thanks

Date of experience: July 19, 2021
Namibia
1 review
0 helpful votes
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It has been an honour communicating with the freelance agents as they really are friendly no matter the situation and I'm loving the communication.

Date of experience: July 19, 2021
Florida
1 review
0 helpful votes
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Good customer service
July 19, 2021

Donald was excellent and solved my problem quickly

Date of experience: July 19, 2021
Pakistan
1 review
0 helpful votes
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App Glitch Removed
July 19, 2021

I was unable to accept the projects due to some technical problems. Freelancer support was prompt to remove it. Many thanks!

Date of experience: July 19, 2021
Bulgaria
1 review
0 helpful votes
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Quick and perfect work
July 19, 2021

It was pleasure working with him, he helped me quickly.

Date of experience: July 19, 2021
Nigeria
1 review
0 helpful votes
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Quality Customer Support!
July 19, 2021

I was almost duped by a fraudster all in the name of a project which required a supposed "Insurance Fee of $50" before it could be awarded.

I reported the case and I was given a first-class support.
The Customer Support team member(Hachiro) was spot on!

Date of experience: July 19, 2021
Bangladesh
1 review
0 helpful votes
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Very Helpful Support
July 19, 2021

It was really very helpful and fast support! I loved Mr. Jethro's very much

Date of experience: July 19, 2021
Spain
1 review
0 helpful votes
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Un equipo de trabajo eficaz
July 19, 2021

Se me presentó un problema para retirar los fondos y el equipo de seguimiento de Freelancer fue diligente y efectivo. Se mantuvieron en contacto conmigo en todo momento haciéndome ver que era de su mayor interés solucionar mi problema. Excelente trato y rapidez en buscar una solución.

Date of experience: July 19, 2021