Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Adrian A.
Unfollow Adrian A.
Share Review
Report Review

Amazing and helpful
July 22, 2021

Helped with a possible scam before it happened and could possibly damage my account and protect me from any incovenience. Thank you Byron for the fast action.

Date of experience: July 22, 2021
Bangladesh
1 review
0 helpful votes
Follow Sampa K.
Unfollow Sampa K.
Share Review
Report Review

Helping person
July 22, 2021

He was very helpful, I am very happy. Highly recommended

Date of experience: July 22, 2021
Egypt
1 review
0 helpful votes
Follow Khaled N.
Unfollow Khaled N.
Share Review
Report Review

Help with reopening account
July 22, 2021

The technical support was cooperating and helped to solve the issue quickly

Date of experience: July 22, 2021
California
1 review
0 helpful votes
Follow Brows by dj K.
Unfollow Brows by dj K.
Share Review
Report Review

Great service
July 22, 2021

Jethro m was very helpful. Jethro helped me with my logo contest.

Date of experience: July 22, 2021
AE
1 review
0 helpful votes
Follow Yousef N.
Unfollow Yousef N.
Share Review
Report Review

Fast reply from Victor
July 22, 2021

Thanks for fast reply Victor C, good day for all...

Date of experience: July 22, 2021
Spain
1 review
0 helpful votes
Follow Estefanía B.
Unfollow Estefanía B.
Share Review
Report Review

Tuve un problema con un cliente respecto a un proyecto que realicé y aunque por desgracia no se pudo solucionar el caso. Me han aconsejado para proyectos futuros y ayudado de manera muy agradable y rápida.

Date of experience: July 22, 2021
Philippines
1 review
0 helpful votes
Follow Bambilyn H.
Unfollow Bambilyn H.
Share Review
Report Review

Customer Service Associate
July 22, 2021

Maine M. Was great in handling my request. She thoroughly reviewed the situation and handled it very well. She gave me a lot of tips also as I am new with freelancer.

Date of experience: July 22, 2021
Colombia
1 review
0 helpful votes
Follow Brayan C.
Unfollow Brayan C.
Share Review
Report Review

You have disappointed me
August 21, 2021

Ya se soluciono todo, muchas gracias ya se soluciono todo y me saoldo fue reajustado, pase un mal rato pero igual muchas gracias por que si me ayudaron como era

Date of experience: July 22, 2021
Denmark
1 review
0 helpful votes
Follow Georgeta K.
Unfollow Georgeta K.
Share Review
Report Review

Commission charge
July 22, 2021

It was extremely useful and helpful. I am a beginner in freelance so I got scared of this situation. But I was helped immediately and I'm very happy about it. Its really good quality customer support.

Date of experience: July 22, 2021
South Africa
1 review
0 helpful votes
Follow Louis E.
Unfollow Louis E.
Share Review
Report Review

Great thanks a lot!
July 22, 2021

Hi guys.

Thanks for your continued follow up and timely feedback, appreciate it very much!

Keep it up!

Louis C.

Date of experience: July 22, 2021
Indonesia
1 review
0 helpful votes
Follow Arie Q.
Unfollow Arie Q.
Share Review
Report Review

Fast response
July 22, 2021

Thank you for helping me with my problem,
Really apreciate for the fast response, advice, and solving problem

Date of experience: July 22, 2021
Washington
1 review
0 helpful votes
Follow Marina R.
Unfollow Marina R.
Share Review
Report Review

Answered the questions
July 22, 2021

It was helpful. All questions that were asked were answered.

Date of experience: July 22, 2021
Bangladesh
1 review
0 helpful votes
Follow Nazmoon F.
Unfollow Nazmoon F.
Share Review
Report Review

Good experience.
July 22, 2021

Good experience with sir. His communication is also good.

Date of experience: July 21, 2021
India
1 review
0 helpful votes
Follow Ramesh U.
Unfollow Ramesh U.
Share Review
Report Review

I got an invite from Macall(the Verified by Freelancer team!) to become Verified Freelancer and i was explained about the features. I know a bit about this before and want to be part of Blue badge and now finality this happened without much complications. Thanks again, looking forward to get this taken care soon.

Date of experience: July 21, 2021
Florida
1 review
0 helpful votes
Follow Alex R.
Unfollow Alex R.
Share Review
Report Review

Very Thorough and Patient!
July 21, 2021

Extremely helpful and patient. Thank you very much!

Date of experience: July 21, 2021
Texas
1 review
0 helpful votes
Follow James X.
Unfollow James X.
Share Review
Report Review

Very, very good. Oh man you need fifty characters?

Date of experience: July 21, 2021
Greece
1 review
0 helpful votes
Follow Charisios M.
Unfollow Charisios M.
Share Review
Report Review

Great experience!
July 21, 2021

I was a great experience! Easy, kindly and friendly conversation!

Date of experience: July 21, 2021
Pakistan
1 review
0 helpful votes
Follow Ammar L.
Unfollow Ammar L.
Share Review
Report Review

The agent was friendly and professional. Loved having a conversation and the agent solved my problem before I told him the details. Very prompt and cooperative

Date of experience: July 21, 2021
Italy
1 review
0 helpful votes
Follow Emanuela G.
Unfollow Emanuela G.
Share Review
Report Review

Refund
July 21, 2021

Fast and precise support from the freelancer team. I dont know what else to say

Date of experience: July 21, 2021
Singapore
1 review
0 helpful votes
Follow Deepa E.
Unfollow Deepa E.
Share Review
Report Review

Clear and explained
July 21, 2021

Thank you so much. That was enough info to start my work. He explained each and everything clearly.

Date of experience: July 21, 2021