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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Karylle A. Was very helpful
July 24, 2021

I asked for a membership refund and she guided me through the process. I got the refund and a very kind customer support person to talk to. This was very helpful.

Date of experience: July 24, 2021
Georgia
1 review
2 helpful votes
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Made false accusations about me and freelancer policy.
See screen shot where he told me that it was normal to pay him up front and he had to pay state fees first prior to starting job. I later found out these were both fabrications. He kept repeating himself many times throughout the chat so there was no way to reason.

(He had convinced me that I was supposed to pay him up front.) When I went to pay, freelancer.com said not to pay up front unless I was satisfied with work. I confirmed this and did not release the funds for he had not started yet. Yet he disputed me for a week until he lost the dispute.

He then kept asking me to pay his acceptance fee of $50.
He also stated he was in Florida, yet I later see he if from Kenya. I asked several times why the discrepancy, He never explained.

It was a ridiculous situation and has unfortunately discouraged me from trying this site again. I ultimately lost $15 for the milestone.

Also, very poor communication for a professional. Almost childish.

Date of experience: July 23, 2021
Pakistan
1 review
0 helpful votes
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Simple and easy
July 23, 2021

Guide you about your query and give you better idea.

Date of experience: July 23, 2021
Bangladesh
1 review
0 helpful votes
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Great service.
July 23, 2021

Thanks freelancer team. They are always helpful in needed time.

Date of experience: July 23, 2021
Uruguay
1 review
0 helpful votes
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Membership renewal
July 23, 2021

Chat representative was very kind, thanks a lot. Keep this way!

Date of experience: July 23, 2021
Bangladesh
1 review
0 helpful votes
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Great experiance
July 23, 2021

I accedenly used a premium feature. When I told them, they have refunded the payment superfast.

Date of experience: July 23, 2021
RU
1 review
1 helpful vote
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They usually block a lot of accounts for no reason. Then you can't give them a good reason to contact their support team and ask about it. Really not honest and is robbery.

Date of experience: July 23, 2021
Turkiye
1 review
0 helpful votes
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Authentication problem resolved
July 23, 2021

The person who contacted with me(Judith J.) responded to me very quickly and clearly informed me about the situation really well and solved my issue. Thanks!

Date of experience: July 23, 2021
New Jersey
1 review
0 helpful votes
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Payment Support Help
July 23, 2021

Jacinta U. Provided very helpful suggestions for making milestones and payments. I find the Freelancer website for clients difficult to find needed information and my agent saved me a lot of time. Freelancer needs to provide a more intuitive website that enable clients to get their need information more quickly.

Date of experience: July 23, 2021
France
1 review
0 helpful votes
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Support feedback
July 23, 2021

Fast response and clear answers, good customer support team.

Date of experience: July 23, 2021
India
1 review
0 helpful votes
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Mr. Ashton D. Does a great help to get resolve my issues in few seconds which I have struggled for a week. He is so kind to approach and resolves the problems. 100% Highly Recommended staff.

Date of experience: July 23, 2021
Bangladesh
1 review
0 helpful votes
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Full stack developer
July 23, 2021

Hello
I am MD Sohanur Rahman a full-stack developer. I want to work with you I have been working in an IT firm for two years now I want to do professional freelancing

Date of experience: July 23, 2021
India
1 review
0 helpful votes
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Refund of project fee
July 23, 2021

I had a not-so-memorable experience with a client, because of whom I had to incur extra project fee of 1000 INR. I was not surprised when the client ignored my requests. Therefore, I decided to seek the Freelancer Support Team's help. They immediately jumped to my rescue once they understood that I was indeed charged wrongly. I am really grateful to their service. Thank you so much for your quick support, Jones L., Aria M., and Rayana E.

Date of experience: July 23, 2021
France
1 review
0 helpful votes
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Excellent
July 23, 2021

Excellent service,
Helpful and give me the right information.

Date of experience: July 23, 2021
Bangladesh
1 review
0 helpful votes
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I appreciate his assistance. He is responding very first. Again he is very very helpful.
I don't forget his help. Thank you very much Macall C.!

Date of experience: July 23, 2021
India
1 review
0 helpful votes
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It was great to have a chat with Macall, the conversation was very useful.

Thanks, Macall for the Time and Patience.

Date of experience: July 22, 2021
Spain
1 review
0 helpful votes
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Great
July 23, 2021

It went fast and smooth. He convinced me to become a preferred freelancer :D

Date of experience: July 22, 2021
Bangladesh
1 review
0 helpful votes
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I have very positive experience from freelancer from the start of my work at this ground. From the first i get regular work as on my expertise. I have some exception skill and i focus to catch that type work from freelancer where less bidder participate and most of the time i award for that project. It is my on of the main earning source to my profession

Date of experience: July 22, 2021
Philippines
1 review
0 helpful votes
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Macall C. Was very nice and kind with patience, he explain to me about the freelancer verification process very clear that i don't have to doubt about it that's why iv'e decided to go through the process.

Date of experience: July 22, 2021
VE
1 review
0 helpful votes
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They are the best
July 22, 2021

The support team always responds quickly and offers the best solutions to freelancers. Always happy to continue working on this platform.

Date of experience: July 22, 2021