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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Argentina
1 review
0 helpful votes
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The real solution
July 26, 2021

I asked three times help on the platform, and only Karylle A. Could give me the correct answer. Why couldn't the others help me?

Date of experience: July 26, 2021
Spain
1 review
0 helpful votes
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The support team was great
July 26, 2021

I didn't end up using the service but was charged the membership for a day difference so asked a refund and the support team make it possible and went great.

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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Rhys E. Was the one who kept in touch with me regarding my issue. And I'm more than satisfied with his support. His responses were quick and to the point. I'd like to thank him for all his help.

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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It was nice talking with Barry. There was some glitch in communication but overall it went well. Good questions were asked & friendly cooperation. I got instantly verified which is very exciting. All thanks to Barry. Good Luck

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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Excellent Explanation
July 26, 2021

Yes. Macall explained the notes regarding the program blue Verified badge really well.
I will take this program soon.

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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Nice Way of Description
July 26, 2021

I like it very much. No more talk. Just straight forward about the work as I like.

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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Verified Freelancer Badge
July 26, 2021

Mr Macall C has come up with a great deal regarding Verified Badge, I really like the idea and especially the relaxation on Payment. He brief me everything about product.

Date of experience: July 26, 2021
Tajikistan
1 review
0 helpful votes
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Preffered programm
July 26, 2021

Just I want to mention that its very usefull to communicate with Macall C.He/She can help and give you all information you need. Thanks Macall C.

Date of experience: July 26, 2021
Bulgaria
1 review
0 helpful votes
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Verified freelancer program
July 26, 2021

Macall sent me all required information about Verified freelancer program. Was very detailed in the information provided, very good attitude and kind. Hope to contact him soon to join the program. :)

Date of experience: July 26, 2021
Pakistan
1 review
0 helpful votes
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Excellent and quick.
July 26, 2021

Jessica B was quick with the support and helped me.

Date of experience: July 26, 2021
Kenya
1 review
0 helpful votes
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Verified Freelancers
July 26, 2021

Hello,

The introduction experience with Macall to the product, Verified Freelancers Profile, has been so amazing with me like I will be a verified Freelancer where clients will be after my services in the field of expertise rather than spending much time in bidding for projects.

Thank you so much for coming up with the product that will work as a security within the marketplace.

Kind regards
Jacob

Date of experience: July 26, 2021
India
1 review
0 helpful votes
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Clear and useful advice
July 26, 2021

Happy to listen to all the opportunities for verified freelancers. Will take a look when I get the money.

Date of experience: July 25, 2021
Bangladesh
1 review
0 helpful votes
Follow A T M MAHBUBUL W.
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I was working on other freelancing platform but today i think this is the best way to freelancing pathway for any one, i am able to work any time and i can bid the project any time so i love this site for my future carrier
Thanks for freelancer. Com

Date of experience: July 25, 2021
Pakistan
1 review
0 helpful votes
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Awesome Experience
July 26, 2021

The Team was able to help me and answered all the questions I had. Thanks

Date of experience: July 25, 2021
Brazil
1 review
0 helpful votes
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Comment on Verified by Freelancer
July 26, 2021

The product was very well presented, the person responsible for the conversation didn't bother to explain what it was for and all the wonderful benefits. I hope to be able to be a part of this soon.

Date of experience: July 25, 2021
Viet Nam
1 review
0 helpful votes
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Awesome team, best supporter
July 25, 2021

I registered an account on freelancer.com with a free plus plan in 15 days. I don't know after 15 days, the Freelancer continues to charge me with that plan. And they provide me professional support. Thanks!

Date of experience: July 25, 2021
Washington
1 review
0 helpful votes
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Five star Customer Support Work
July 25, 2021

My request related to changing my old email to new email. Customer Support Team member have done his best to meet my expectations and to do his service best. I'm totally satisfied with that help!

Date of experience: July 25, 2021
Mexico
1 review
0 helpful votes
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Todo perfecto
July 25, 2021

Muy amable, y nos brindaron una rápida y satisfactoria respuesta

Date of experience: July 24, 2021
India
1 review
0 helpful votes
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Great help support and security
July 24, 2021

I am happy using Freelancer platform for great hep support, Can get answer of every question and continuous improvement in security against fraud clients. Thank You so much!

Date of experience: July 24, 2021
Pakistan
1 review
0 helpful votes
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Best contact supporter: Karylle A
July 24, 2021

Karylle A is a very professional person. He helped me very fast and did a wonderful job. All thanks to Karylle A. He is one professional person that knows his work. Thanks again to him. He/She is wonderful.

Date of experience: July 24, 2021