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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Quick and detailed response
August 3, 2021

Very helpful with as many details as possible and responding within minutes.

Date of experience: August 3, 2021
Bangladesh
1 review
0 helpful votes
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Excellent support team
August 3, 2021

Very co operative and excellent service I have got. Really appreciate their help

Date of experience: August 3, 2021
India
1 review
0 helpful votes
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As a fresher
September 2, 2021

As I'm am a student who had completed my higher secondary education and i wanted to do a job like freelancing and also I'd love to work with u people if you'd feel glad to accept me
Thanks

Date of experience: August 3, 2021
Bangladesh
1 review
1 helpful vote
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I have been suffering from this problem for the last three months. They can't solve anyone. They're just saying the same thing over and over again, "We are still waiting for our relevant team's update regarding your concern."

They sometimes call me via another Name and say the same thing to me in someone else's name. So it is understood that they are giving the same message to everyone which is "We are still waiting for our relevant team's update regarding your concern.".

Another issue is that my time tracker shows my dashboard in less time than I did. To solve this, one of the supporters said that I should talk to the client and add time manually.
Which is very ridiculous and confusing..

Date of experience: August 3, 2021
Pakistan
1 review
0 helpful votes
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Macall, gave me a thorough introduction to the freelancer verified service and convinced me to register for it. I hope that it will bring a positive break to my account in terms of work.

Date of experience: August 3, 2021
Azerbaijan
1 review
0 helpful votes
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Super
August 3, 2021

Ashton D. Is the best customer service worker. He fixed the my problem about 5 minutes.

Date of experience: August 3, 2021
Bangladesh
1 review
0 helpful votes
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Verified freelancer program
August 3, 2021

Macall was very polite and explained about the Verified freelancer program with details. I'm very pleased with his approach. Thanks!

Date of experience: August 3, 2021
India
1 review
0 helpful votes
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Great advice
August 3, 2021

Got good advice from team to improve sale
Very much appreciate it
Thanks

Date of experience: August 2, 2021
Pakistan
1 review
0 helpful votes
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My experience with Russell V is great on Freelancer.com. "Just renewed my verified freelancer badge and I'm grateful for the recognition. Russell V made the process quite smooth. She is patient and got excellent communication skills. Thanks for your diligence, Russell!"

Date of experience: August 2, 2021
Albania
1 review
0 helpful votes
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Thanks Donald!
August 2, 2021

Donald was very helpful. He explained perfectly what i was looking for!

Date of experience: August 2, 2021
Nigeria
1 review
0 helpful votes
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High
August 2, 2021

I was attended to and given answers to every of my question superlatively. I really love his/her service. Thank you

Date of experience: August 2, 2021
Lebanon
1 review
0 helpful votes
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Fast response
August 2, 2021

Fast response and accurate answers for my issue I posted to the agent

Date of experience: August 2, 2021
Bangladesh
1 review
0 helpful votes
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In this project I work hard and gain great experience

Date of experience: August 2, 2021
India
1 review
0 helpful votes
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Nice experience!
August 2, 2021

Its very nice experience to talk with the freelancer staff while the verification process. Thank you for being so co-operative

Date of experience: August 2, 2021
India
1 review
0 helpful votes
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Nice conversation.
August 2, 2021

Ashton was good and given quick reply to understand the query clearly.

Date of experience: August 2, 2021
Pakistan
1 review
0 helpful votes
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Instant Troubleshooting
August 2, 2021

I really appreciate the way the support team me helped me in solving my account problem.

Date of experience: August 2, 2021
Georgia
1 review
0 helpful votes
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A+
August 2, 2021

Jessica was kind, patient, understanding, responsive, and the issue was easily resolved.

Date of experience: August 2, 2021
Thailand
2 reviews
0 helpful votes
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Feedback on refund issue
August 2, 2021

I had been providing great support from Freelancer.com support team. My problem was resolved on timely manner. The concrete responses were given with sincere attitude. Thank you very much indeed

Date of experience: August 2, 2021
Algeria
1 review
0 helpful votes
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Withdrawal informarion
August 2, 2021

Thank you I received exactly the help I needed.
Kindly yours

Date of experience: August 2, 2021
Egypt
1 review
0 helpful votes
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Great helpful
August 2, 2021

He helped me a lot in choosing me, he is a really positive, wonderful, patient person
I am happy to deal with him

Date of experience: August 1, 2021