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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
4 reviews
1 helpful vote
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I loved this app specially their service. It's amazing work. Recently my friend faced a froud and he was they people complaint to their team, they took the action immediately. Thank you for your service

Date of experience: August 1, 2021
Sri Lanka
1 review
0 helpful votes
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Excellent Freelancer Supports
July 31, 2021

A group of support members in the freelancer supports, Rox C, Ada B, France C, Caleb P, Macha S, Gabrielle G and many other helped me to resolve my problem with a freelancer. Eventhough it took somerime, the end results was good.
I like the polite and friendly service by the team.
Thanks :)

Date of experience: July 31, 2021
India
1 review
0 helpful votes
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Regarding Scam
July 31, 2021

Very Proper and real quick response from the supporter.

Date of experience: July 31, 2021
Brazil
1 review
0 helpful votes
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No real big problems
July 31, 2021

That was a quick experience with no big problems or issues with my supporter.

Date of experience: July 31, 2021
Bangladesh
1 review
0 helpful votes
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Membership problem solved
July 31, 2021

It was great to have the problem solved. Fast and efficient. Should have option for live chat.

Date of experience: July 31, 2021
Serbia
1 review
0 helpful votes
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I have been working as a Graphic Designer for years now on Freelancer.com, and I only have words of praise. Thank you very much Freelancer.com - you're amazing, to say the least! Best recommendations, I'm super happy to work on here. https://www.freelancer.com/u/ivanciv

Date of experience: July 30, 2021
South Carolina
1 review
0 helpful votes
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Tech support
July 30, 2021

Un-eventful Just the why I like my tech support. I was quick easy and to the point.

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Immediate response & Solution
July 30, 2021

Though the problem could not be solved, but the Freelancer support team helped in stopping further aggravating the problem. I thank the team wholeheartedly.

Date of experience: July 30, 2021
Singapore
1 review
0 helpful votes
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Support by Byron
July 30, 2021

I contacted support and Byron was efficient. Everything resolved within 5 minutes. What a great experience. Thank you, Byron!

Date of experience: July 30, 2021
Mexico
1 review
0 helpful votes
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Respuestas Claras
July 30, 2021

La atención ha sido supur rápida y precisa.
Agradezco su atención

Date of experience: July 30, 2021
Egypt
1 review
0 helpful votes
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Best Support service
July 30, 2021

Support team are so helpful, so polite and just so perfect i love them!

Date of experience: July 30, 2021
France
1 review
0 helpful votes
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Very good support, thank you
July 30, 2021

I had an issue with starting the English test, having paid the fee.
The site was blocked and I couldn't take the test.
July reimbursed me and I could take the test again.

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Support team was very helpful in identifying the issue and helping me get the amount refunded.

Date of experience: July 30, 2021
Pakistan
1 review
0 helpful votes
Follow Syed Furqan O.
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Thank you for your good advice
July 30, 2021

Thank you for your good advice
And I'm happy with there advice
On time reply and problem solve in time

Date of experience: July 30, 2021
Thailand
1 review
0 helpful votes
Follow Mofizul S.
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Nice I love freelancer assistance
July 30, 2021

Nice I love freelancer assistance it's helpful. I am enjoying freelancer.com. It's a great marketplace for work.

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Swift and Decisive
July 30, 2021

Had an excellent and quick response from Judith. She not only responded fast but very clearly on the rules and action I need to take. She also took care of the errant users I had issue with

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Great talking with the person
July 30, 2021

I had a call for verification and it was smooth experience.

Date of experience: July 30, 2021
India
1 review
0 helpful votes
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Good response
July 30, 2021

AT first verification took some time as verifying for proofs but after remittance done as told. Good response. Appreciate

Date of experience: July 30, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer.com's support team is very good. It has been a pleasure talking with Freelancer.com's support team for the past two days. Freelancer.com's support team help me to know about deposits policy. I am very happy to contact Freelancer.com's support team. And I am very satisfied with their work. Thank you, Freelancer.com's support team.

Date of experience: July 30, 2021
Pakistan
1 review
0 helpful votes
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Best guidelines ever
July 30, 2021

Macall C. Provided me with the information i required regarding the verified badge program. And he was polite enough to answer until I all my questions got cleared...

Date of experience: July 30, 2021