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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Refund
August 5, 2021

Donald was a great guy. He helped me and solved my issue instantly. Highly recommended.

Date of experience: August 5, 2021
India
1 review
0 helpful votes
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Good
August 5, 2021

Thanks for the great help. Timely reply. Clarify the things.

Date of experience: August 5, 2021
California
1 review
0 helpful votes
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Freelancer Review
September 4, 2021

You can definitely earn money through this site however it is easy to come by scammers/fake "employers." New users need to do their research about the policies and be careful about the offers they apply for. That was the mistake that I made. However, customer support was very accommodating and considerate and helped me out with my problem.

Date of experience: August 5, 2021
Nigeria
1 review
0 helpful votes
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Freelancer Verified Verification
August 5, 2021

It was a good experience with the review staff (Miss Chelsea). The interview went well and with good communication

Date of experience: August 5, 2021
India
1 review
0 helpful votes
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Review for Macall
August 5, 2021

Macall C is very great person. I am very impressed with him. He helped me so much. Thank you again so much

Date of experience: August 5, 2021
India
1 review
0 helpful votes
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Words are not enough to describe my experience. The freelancer support is really heart-winning.
I met a person whose name is "Macall. C" for me he is a gem, a saviour, do-gooder, bla... bla...

Whenever I have a problem, I only remember "Macall" and I get courage from him.

This time I get support for Membership up-gradation as I was continuously facing errors, authentication issues while using my cards so I contact Macall and my problem get solved in just few minutes. Such a supportive person I met from the team.

I am truly grateful to him for successfully overcoming this problem

Thank you so much "Macall " :) you make my day.

Date of experience: August 5, 2021
Kenya
1 review
0 helpful votes
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Verified freelancer
August 5, 2021

Detailed and informative. I will be joining the program soon

Date of experience: August 4, 2021
VE
1 review
0 helpful votes
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Fast and effective attention
August 5, 2021

The support team gave a quick response that was adjusted to the need raised, allowing the problem to be solved. Thanks.

Date of experience: August 4, 2021
RU
1 review
0 helpful votes
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Kind help for freelancers
August 5, 2021

I don't know well about freelancer platform and I met dispute project.
I have to get many worries.
Just that time, I received a message from a freelancer support member named Victor.
It's really helps me.

Date of experience: August 4, 2021
India
1 review
0 helpful votes
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Great support team
August 4, 2021

Freelancer has a very hands on and knowledgable support team. My issues are always resolved on the same day. Ralph M. Helped with immensely with my memebership queries.

Date of experience: August 4, 2021
India
2 reviews
0 helpful votes
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My experience at freelancer
August 4, 2021

My experience has been positive. There are many projects, contest and assignments that you can opt from. In fact, when a contest didn't get me the said credit, freelancer credited me with a sum as a compensation without my asking. Freelancer is a fair, honorable, reputed and trustworthy platform for writers and creators. The customer support is unmatched by other service providers or apps.

Date of experience: August 4, 2021
Pakistan
1 review
0 helpful votes
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100/100
August 4, 2021

I was in a serious heartache when initiated the chat but Jacinta Wiped it off and I am satisfied and relaxed afterwards. Sending a cordial Thanks to Jacinta.

Date of experience: August 4, 2021
Sri Lanka
1 review
0 helpful votes
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I had a problem that I'm not receiving the Two-Factor authentication code to log in to my account. When I asked the help from them for resolve the problem, The helped me to fix the problem in really friendly way. I'm really appreciate their help. Thank you very much.

Date of experience: August 4, 2021
Massachusetts
1 review
0 helpful votes
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Customer help with freelancer
August 4, 2021

My freelancer immediately was able to help me with my refund I was in need of. Very helpful.

Date of experience: August 4, 2021
Zambia
1 review
0 helpful votes
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Poor service
September 3, 2021

As for me have been writting to you from 27.08.2021 that the project owner was a fraud but you have been quiet,,,, kindly improve on customer service

Date of experience: August 4, 2021
Myanmar
1 review
0 helpful votes
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Excellent although
August 4, 2021

Good service and communication. Reach within a day and reply as far as possible.

Date of experience: August 4, 2021
South Africa
1 review
0 helpful votes
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Payment for Projects
August 4, 2021

I have a great help from Tara, i got a clarity and what to do

Date of experience: August 4, 2021
India
2 reviews
0 helpful votes
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Awesome!
August 3, 2021

I like his quickness, informative interaction. Even he provide me with a link to check. But, mostly I liked his quickness in response.

Date of experience: August 3, 2021
NL
1 review
0 helpful votes
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Payment issue
August 3, 2021

Thanks for his/her support.He is a good guy. Love his/her work. Very responsive.

Date of experience: August 3, 2021
TW
1 review
0 helpful votes
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A helpful and patient experience
August 3, 2021

I requested a refund. The staffs explained clearly and executed quickly.

Date of experience: August 3, 2021