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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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There was a problem related to the project. When I contacted freelancer support team, they responded very well. It was really good experience working with freelancer support team.
I wanted to explore the corporate profile and what different options are provided in that but while doing that I accidently subscribed to the corporate plan and the fee was deducted from my account.
I contact the support team to refund the fee as I was just exploring and and didn't see any confirmation/summary page for payment. The support team was prompt in replying and resolved the issue quickly.
I was refunded 100% of the fee.
I've had a problem with logging in to my account since it was closed but now i have it fixed and can access my account
They closed my account and I don't respect them anymore. I don't care about their reason of doing that because I know other platforms too.
Hi, I was supported by Karylle A and was extremely happy. I had an issue with a fake project and Karylle A helped me identify it and quickly carried out a report and refund of the amount that my account was deducted. Very happy. Thanks alot!
Hi there! I am a freelance just beginner.
Start bid a project and win the project I'm so excited and happy.
I think is my beginner to start work but unfortunately and very disappointed all I bided many time, Six time is scam all project needed to make a payment.
Sometime I so worry and affair to bided a project.
But today is my lucky day before I start work, I chat with freelancer about the project bided is scam again.
Thank you so much freelancer give me a important message.
Aria was fast and prompt to respond to me when I had to clear my withdrawal verification in order to withdraw my funds into my bank. I followed the steps and they were in my account right away! :)
Very quick response and so helpful. Great service from Russel V!
Resolved my issue of sensitive nature very quickly
Byron Resolve the issue that i was facing from since last two months My payments was struck on freelancer he resolve it completely, Thanks for the help Byron!
This is the 1st where I can earn money. I want to earn more experience working on big projects. Thanks.
Atencion oportuna, rapida y formal, educada y siempre brindado soluciones al cliente.
Outstanding Experience with her and understood all questions clean and clear.
Thank you
Even if could not understand the roots of troubleshooting and had to deal to different people, the staff was great.
I was thinking of joining corporate and I noticed that unexpectedly somehow joined. It turned out I can't use it because I was not eligible to fulfill the KYC requirements since I still don't have a corporate identity. Harriet resolved this for me by canceling my membership. I am forever thankful and once I have proof of Corporate identity I will definitely come in on board. The freelancer staff is the best. Would always recommend it!
I found the solution for my problem thanks to employee who helped me
Needed help understanding charges to my account and rep was able to explain why
I had an issue while trying to authenticate my card. I made a complaint to Customer Support and it was resolved within a few minutes!
I have liked that when I've wanted my money back after a contest, I had received excellent customer support. Fast and on subject.
It was really nice to have interview with Chelsea. I was asked sample questions about me and my work here.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

