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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Excellent Support
August 9, 2021

There was a problem related to the project. When I contacted freelancer support team, they responded very well. It was really good experience working with freelancer support team.

Date of experience: August 8, 2021
New Zealand
1 review
0 helpful votes
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Refund of service fee
August 8, 2021

I wanted to explore the corporate profile and what different options are provided in that but while doing that I accidently subscribed to the corporate plan and the fee was deducted from my account.

I contact the support team to refund the fee as I was just exploring and and didn't see any confirmation/summary page for payment. The support team was prompt in replying and resolved the issue quickly.

I was refunded 100% of the fee.

Date of experience: August 8, 2021
Egypt
1 review
0 helpful votes
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Great
August 8, 2021

I've had a problem with logging in to my account since it was closed but now i have it fixed and can access my account

Date of experience: August 8, 2021
New Jersey
1 review
1 helpful vote
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I feel fu©Kedup
August 7, 2021

They closed my account and I don't respect them anymore. I don't care about their reason of doing that because I know other platforms too.

Date of experience: August 7, 2021
NL
1 review
0 helpful votes
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Quick Action and great support
August 7, 2021

Hi, I was supported by Karylle A and was extremely happy. I had an issue with a fake project and Karylle A helped me identify it and quickly carried out a report and refund of the amount that my account was deducted. Very happy. Thanks alot!

Date of experience: August 7, 2021
Malaysia
1 review
0 helpful votes
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Hi there! I am a freelance just beginner.
Start bid a project and win the project I'm so excited and happy.
I think is my beginner to start work but unfortunately and very disappointed all I bided many time, Six time is scam all project needed to make a payment.
Sometime I so worry and affair to bided a project.
But today is my lucky day before I start work, I chat with freelancer about the project bided is scam again.
Thank you so much freelancer give me a important message.

Date of experience: August 7, 2021
Hungary
1 review
0 helpful votes
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Withdrawal Verification
August 7, 2021

Aria was fast and prompt to respond to me when I had to clear my withdrawal verification in order to withdraw my funds into my bank. I followed the steps and they were in my account right away! :)

Date of experience: August 7, 2021
South Africa
1 review
0 helpful votes
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Support - Russel V
August 6, 2021

Very quick response and so helpful. Great service from Russel V!

Date of experience: August 6, 2021
California
1 review
0 helpful votes
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Very Quick To Respond
August 6, 2021

Resolved my issue of sensitive nature very quickly

Date of experience: August 6, 2021
India
1 review
0 helpful votes
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Byron Resolve the issue that i was facing from since last two months My payments was struck on freelancer he resolve it completely, Thanks for the help Byron!

Date of experience: August 6, 2021
Bangladesh
1 review
0 helpful votes
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Great Experience
August 6, 2021

This is the 1st where I can earn money. I want to earn more experience working on big projects. Thanks.

Date of experience: August 6, 2021
Colombia
1 review
0 helpful votes
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Excelente!
August 6, 2021

Atencion oportuna, rapida y formal, educada y siempre brindado soluciones al cliente.

Date of experience: August 6, 2021
Sri Lanka
1 review
0 helpful votes
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Verified Freelancer
August 6, 2021

Outstanding Experience with her and understood all questions clean and clear.
Thank you

Date of experience: August 6, 2021
Italy
1 review
0 helpful votes
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Quickly solved
August 6, 2021

Even if could not understand the roots of troubleshooting and had to deal to different people, the staff was great.

Date of experience: August 6, 2021
Bulgaria
1 review
0 helpful votes
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Amazing problem solver
August 6, 2021

I was thinking of joining corporate and I noticed that unexpectedly somehow joined. It turned out I can't use it because I was not eligible to fulfill the KYC requirements since I still don't have a corporate identity. Harriet resolved this for me by canceling my membership. I am forever thankful and once I have proof of Corporate identity I will definitely come in on board. The freelancer staff is the best. Would always recommend it!

Date of experience: August 6, 2021
Turkiye
1 review
0 helpful votes
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They were really helpful!
August 5, 2021

I found the solution for my problem thanks to employee who helped me

Date of experience: August 5, 2021
Colorado
1 review
0 helpful votes
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Quick response
August 5, 2021

Needed help understanding charges to my account and rep was able to explain why

Date of experience: August 5, 2021
Nigeria
1 review
0 helpful votes
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Amazing Customer Service
August 5, 2021

I had an issue while trying to authenticate my card. I made a complaint to Customer Support and it was resolved within a few minutes!

Date of experience: August 5, 2021
Romania
1 review
0 helpful votes
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Good customer support
August 5, 2021

I have liked that when I've wanted my money back after a contest, I had received excellent customer support. Fast and on subject.

Date of experience: August 5, 2021
Bangladesh
1 review
0 helpful votes
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Wonderfull experience
August 5, 2021

It was really nice to have interview with Chelsea. I was asked sample questions about me and my work here.

Date of experience: August 5, 2021