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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Amazing
August 11, 2021

Very good experience. Quick response to my issues and also gave me solution. Thank you so much Team

Date of experience: August 11, 2021
Egypt
1 review
0 helpful votes
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Super support
August 11, 2021

The representative was very supportive and solved the issue

Date of experience: August 11, 2021
Australia
1 review
0 helpful votes
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Employer: Ahston. D Feedback Review.
August 11, 2021

Ahston was really good I would have him again if I can. He was very concise in resolving my problems, I am satisfied yes.

Date of experience: August 11, 2021
Indonesia
1 review
0 helpful votes
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Ashton D. Listened to my problems from the beginning and explained to me until I fully understood everything that was a concern. He was also very friendly and helpful. 5 stars!

Date of experience: August 11, 2021
Argentina
1 review
0 helpful votes
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Great and quick response
August 10, 2021

I have a great resolution and a refund in just minutes. Great experience.

Date of experience: August 10, 2021
India
1 review
0 helpful votes
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I had a very bad experience using Freelancer.com website as a first time user. I had accepted couple of projects due to which Freelancer.com deducted INR 6.4k money directly from my account. I wasn't aware of this policy. Moreover, the projects I had accepted were of fake clients asking for security deposit. I claimed my money back from Freelancer. Com site and I am so happy to mention that Freelancer.com support team left no stone unturned to get my hard earned money back to my credit card. They also explained me the process on how to choose a project, when to accept a project. I am happy that you people are trying to maintain the goodness / the trust factor which is very important for doing business. I had created account on freelancer.com website with lots of hope to earn money but my experience gave a set back to me. However, I am so happy that Freelancer.com website has gained my trust by providing excellent service through its support team. I look forward to get a genuine project soon on this website.

Date of experience: August 10, 2021
Canada
1 review
0 helpful votes
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Account reopen
August 10, 2021

I am very much happy to reopen my account. All credits goes to Freelancer.com Support Team. This team is awesome. Thanks to Freelancer.com Support Team.

Date of experience: August 10, 2021
Spain
1 review
0 helpful votes
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Reembolso de saldo
August 10, 2021

Trato perfecto, transición rápida y atención al momento.

Date of experience: August 10, 2021
India
1 review
0 helpful votes
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Speedy resolution of Ticket
August 10, 2021

I had been a victim of Phishing attack. Once I realized I was scammed, the support team was quick in addressing the issues. It closed the scamster's account immediately. And also refunded the charge which was meant as an advance fee for the project. The support team also made me aware of the precautions I needed to take before accepting the projects. Iam pleased with the prompt action and continuous follow-up on the issue I had raised. Thank you. I wish you take more proactive steps to make your platform free of scamsters and phishing attacks. Thanks to efficient Support team in giving best possible service in quick turn around.

Date of experience: August 10, 2021
Brazil
1 review
0 helpful votes
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Problem Solved (more or less)
September 9, 2021

Donald was really great and helped me with my problem. My only concern is about the Verification Department because I can't Verify my Identity just because I live with my mom and all the Proofs of Address I have are in her name. The verifiction doesn't accept it even though I uploaded a photo of my ID card and my mom's name is in there.

Date of experience: August 10, 2021
India
1 review
0 helpful votes
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Awesome suppport
August 10, 2021

I had hard time resolving an issue with ID-verification team. But the freelance support team promptly addressed my concern to the concerned team and consistently followed up with and has taken my ticket to a closure. I would really appreciate their effort in timely response and their offer to extend the service till the successful completion. Highly satisfied.

Date of experience: August 10, 2021
Ethiopia
1 review
0 helpful votes
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Live chat help
August 10, 2021

I got a fast live chat response thankyou i hope freelancer improves more with the way they handle scammers.

Date of experience: August 10, 2021
India
1 review
0 helpful votes
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Thank you so much, Freelance Support Team for solving my issue and taking quick action. I was worried because I had ongoing project but now, I could take a sigh of relief.
Please make sure my account is 100% secure.

Thank you so much again & again:)
Dharmesh Kashyap

Date of experience: August 9, 2021
India
1 review
0 helpful votes
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I am a freelancer named "coolguyinus2004" in freelancer.com. Macall explained how verified freelancer badge would increase my opportunity to get more employers than before and to get more projects than before. Thanks for it.

Date of experience: August 9, 2021
Jamaica
1 review
0 helpful votes
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Madison H. Is a lifesaver!
August 9, 2021

I needed to change my verified phone number on my account to continue doing withdrawals, as my phone was water-damaged. I was at home alone and unable to get my verifcation code to complete the withdrawal request, because -again- I had no cellphone. IT was already past the withdrawal request cut-off time when I was able to successfully use my cousin's phone number to complete verification.

I decided to ask for help in expediting my withdrawal so I could stay on top of my bills, and though there were policies in place that did not allow for the expedition, Madison went above and beyond for me! She coordinated with her team and though I still have not received an update yet, the effort she showed to help and the time she took to understand my concern was unmatched!

THANK YOU FOR BEING SUCH A BIG HELP AND TAKING CARE OF ME!

You are the best! God bless you, Madison.

Regards,

Christal.

Date of experience: August 9, 2021
Philippines
1 review
0 helpful votes
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Donald
August 9, 2021

He was a great guy and very helpful! He deserves a raise and appraisal! I was so disappointed a while ago but he made me feel at ease. Thanks to DOnald not the duck but the helpful amazing guy!

Date of experience: August 9, 2021
India
1 review
0 helpful votes
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Support Team
August 9, 2021

The best, the most decent team ever. Quick solution of the issue.

Date of experience: August 9, 2021
Ukraine
1 review
0 helpful votes
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Helpful assitance
August 9, 2021

Fast and reliable, thanks to Ashton D. For help. Looking forward to the outcome.

Date of experience: August 9, 2021
India
1 review
0 helpful votes
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Verified freelancer offer
August 9, 2021

Thanks for guiding me but right now I don't have much budget to buy that, in future surely I will consider this

Date of experience: August 9, 2021
France
1 review
0 helpful votes
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Great
August 9, 2021

Nice person, clear explanations, fast answers... all fine

Date of experience: August 9, 2021