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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Brazil
1 review
2 helpful votes
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I confess that I got very upset with the sensation that it seems almost impossible to work at freelancer.com without being corruptive with the company (giving personal number) and therefore being exposed to risky dealings and not honest to your company. All three users that sent me a message asked for my number and when I replied that I would only use the message box of freelancer, two of them were rude or cynical, as the print shows.
If it is possible to make a suggestion, I would suggest that the platform creates a tracking to catch words like skype, zoom, what's, whatsapp, zap or similars in the message box so if a user try something he or she will immediately be warned, the message read by freelancer and the user blocked.
I am an actress trying to make some money with an honest work and I thought that I had found the perfect solution for my financial crisis when I found freelancer.com, but I must say that I am truly upset with this culture inside the platform. Thus, now I have to wait 4 days or something to apply for other jobs, having to PAY to work, for me to be upset again and "loose coins" and actual money with irregular users. I'm feeling trapped!
Sorry for the honesty, I really think some changes are necessary, even for you guys to be more lucrative and for the site to be more reliable.

Date of experience: August 13, 2021
Sri Lanka
1 review
0 helpful votes
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QA
August 13, 2021

Awesome service, fast and convenient, did a good job

Date of experience: August 13, 2021
Pakistan
1 review
0 helpful votes
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Prompt Response and Very Helpful
August 13, 2021

Alexander Lewis at Freelancer is one of the Best Support agent i ever Communicated with. Provides solution to my problem within No-Time... Very helpful... Highly Recommended to use his / her services.

Date of experience: August 13, 2021
Turkiye
1 review
0 helpful votes
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Good Help
August 13, 2021

I was asking about my late payment
And the official answered me

Date of experience: August 13, 2021
District of Columbia
1 review
0 helpful votes
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Help with financial payments
August 13, 2021

I had some trouble with understanding the payment structure and got a fast reply, concise answer.

Date of experience: August 13, 2021
Serbia
1 review
0 helpful votes
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Good support
August 13, 2021

Ashton fixed my project fee related issue.
Thanks.

Date of experience: August 13, 2021
Florida
1 review
0 helpful votes
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To be able to withdraw --> must verify identity --> instantly change name to verified real name in profile which shows publicly after being verified

I don't have problem that the site knows my real identity, but it's frustrating that it shows my real name publicly which raises privacy concern to me.

Also that since my real name is in non-Latin language, it's hard to pronounce it, I don't like that my clients from around the world recognize me that way. I have a public nick name which I use across different sites for people to recognize me and my work, but I'm forced on this position to close my account to not mix-up this two identites.

In the other words, as a programmer, I can't show people my skills by showing my GitHub profiles and projects on Freelancer.com without showing my real identity publicly.

(btw the name Dash I left here is my commonly used public name, not my real name)

Date of experience: August 12, 2021
Brazil
1 review
0 helpful votes
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I am new here abs would like to trust that this is the best place for projects as freelancer.

Date of experience: August 12, 2021
Pakistan
1 review
0 helpful votes
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Quick Response
August 12, 2021

The issue was related to the project fee and was resolved immediately. Great support experience.

Date of experience: August 12, 2021
Ukraine
1 review
0 helpful votes
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I had concern of my withdrawal and asked him to resolve this.
He really provided good service with kindness.
Thank you

Date of experience: August 12, 2021
India
1 review
0 helpful votes
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Your Kind Support Appreciated.
August 12, 2021

Thank You So much for understanding and considering my situation, being new to this, I was not aware of the scams. But, now i am. I would be more cautious from now onward. Above all, your consideration and kind help is appreciated.

Date of experience: August 12, 2021
Pakistan
1 review
0 helpful votes
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Freelancer Verified Assitance
August 12, 2021

It was great assistance. She was good at guiding as i am new as a freelancer.
Thanks

Date of experience: August 12, 2021
Malaysia
1 review
0 helpful votes
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Trusted platform
August 12, 2021

Maine M. Was very helpful and considerate to me. I thought I could never solve the problem occurred but he/she helps me until it solved. I'm very thankful and have better trust in Freelancer.com because of this and I definitely recommend this trusted platform to my freelancer friends. Thank you especially to Maine M.

Date of experience: August 11, 2021
South Africa
1 review
0 helpful votes
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Reopen my account
August 11, 2021

The person who assisted me, France C., responded to my request and followed up when i took long to respond. Patiently France checked with me if my request was sorted, assisted me further as my problem was not fixed. He immediately sorted my issue and I am very happy with the service provided. Thank you

Date of experience: August 11, 2021
Nigeria
1 review
0 helpful votes
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Rapid Response
August 11, 2021

The feedback was prompt and the explanation was clear enough for me to carry out the instructions.

Date of experience: August 11, 2021
Brazil
1 review
0 helpful votes
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Servicio rapido
August 11, 2021

Me solucionaron el problema que tenia super rapido

Date of experience: August 11, 2021
District of Columbia
2 reviews
0 helpful votes
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President/Founder
August 11, 2021

KARYLLE A. WAS EXTREMELY KNOWLEDGEABLE AND RESOURCEFUL. SHE ANSWERED ALL THE QUESTIONS I HAD IN A PROMPT AND COURTEOUS MANNER. SHE IS QUITE AN ASSET TO FREELANCER!

Date of experience: August 11, 2021
Egypt
1 review
0 helpful votes
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Helpful and provide links
August 11, 2021

Very good it was a simple question about changing from Facebook login to email and password credintais

Date of experience: August 11, 2021
Kenya
1 review
0 helpful votes
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Quality Customer service
August 11, 2021

The customer service experience was amazing and very helpful. I'm satisfied with the help I got to resolve my problem

Date of experience: August 11, 2021
Philippines
1 review
0 helpful votes
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Balance concern
August 11, 2021

It was good that the support system take an action to it

Date of experience: August 11, 2021