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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Azerbaijan
1 review
0 helpful votes
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Great job
August 16, 2021

Whenever I need help the Freelancer support team helped me a lot. They solved my problems and answered all my questions.

Date of experience: August 16, 2021
Belarus
1 review
0 helpful votes
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Thanks for your assist
August 16, 2021

Thanks for your assist. He helped me much. I will ask more questions If I have.
Thank you!

Date of experience: August 16, 2021
India
1 review
0 helpful votes
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It is literally amazing choice, especially when you have a passion for the skills you want to be paid for. It allows us to, enhance our skills with earning, it shape our work day as you see fit and work with some amazing clients on some fantastic and interested projects.

However, it is hard work, especially in the first few months and years but after that duration we got the relaxing work with freelancer.

I want to say thanks as i am 3 years old in freelancer and i got the project but i have to spend some more time with freelamcer.

Thanks you.

Date of experience: August 16, 2021
Romania
1 review
0 helpful votes
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Excellent communication
August 16, 2021

I had a good experience, finding solutions that would benefit me as a freelancer

Date of experience: August 16, 2021
India
1 review
0 helpful votes
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MD's review
September 15, 2021

It's review of freelancer customer service.
I like it.
But need to be improve this on customer service level and also need to do something on fake accounts.

Date of experience: August 15, 2021
India
1 review
0 helpful votes
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Amazing Experience
August 16, 2021

The Freelancer representative was amazing and provided all the information in very detail and professionally.

Date of experience: August 15, 2021
Indonesia
1 review
0 helpful votes
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I have been 4 years working at Freelancer Platform. I was able to select job or working that suit me. That gave me a freedom working vibe. On Freelancer, worker able to be a boss. Setting payment, timeline according to worker schedule. Have negotiation ability.

Date of experience: August 15, 2021
Bangladesh
1 review
0 helpful votes
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Support is awesome
August 16, 2021

The support from the freelancing team is so good that you feel at home. They will ask questions and clear any doubts and even give you discounts on services. All you gotta do is ask. As a freelancer, I had my first career break in here so I am very grateful. Wish you the best of luck.

Date of experience: August 15, 2021
Argentina
1 review
0 helpful votes
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Muy rápida la asistencia
August 15, 2021

En 1 día atendieron mi inquietud y solicitud! Yo estoy muy agradecido de soporte!

Date of experience: August 15, 2021
1 review
0 helpful votes
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Recersal on erroneous chsrged
August 15, 2021

Good. Response received reversal of charges didn't face any problems

Date of experience: August 15, 2021
India
1 review
0 helpful votes
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Problem solved
August 15, 2021

Freelancer have very good customer service executive. They solved the problem within 24 hours. Helpful.

Date of experience: August 14, 2021
Pakistan
1 review
0 helpful votes
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Freelance Support
August 15, 2021

Great experience with the team. Much impressed by their assistance

Date of experience: August 14, 2021
Saudi Arabia
2 reviews
0 helpful votes
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I had made 21 bids so far

Only 1 bid was awarded to me but did not pay me after the work since I refused to give him my credit card number.
Another communication was from 5 different people who asked me to pay a security fee before I can start any work.
Of course, I refused since I have been fooled before...
I really don't know what to say.
I think the atmosphere is full of thieves from all over the world who take advantage of naïve people.
Since I've been a member for few days I will wait till I finish 1 month and see how things go.
However; if I do not get actual bids, I really do not think I would continue after this free month is over.
Please be acknowledged.

Thank you for your cooperation

Mohammad

Date of experience: August 14, 2021
Egypt
1 review
0 helpful votes
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Very good customer support agent
August 14, 2021

Very good customer support agent, answer my question clearly and help my with my problem

Date of experience: August 14, 2021
Portugal
1 review
0 helpful votes
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Unresponsive customer assistance.
August 14, 2021

Kelvin was a really helpful assistant. Found a solution to my problem and made sure everything was ok. Also gave me some precious advice about the work ethic inside Freelancer and some details to be attentive about. I rate this assistance chat 5 stars. Thank you.

Date of experience: August 14, 2021
Indonesia
1 review
0 helpful votes
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Good services
August 14, 2021

I just got my first project, but I was curious if its scam. So I discuss it first with freelancer customer service. He give me clear information and very helpfull

Date of experience: August 14, 2021
Singapore
1 review
0 helpful votes
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Excellent service by Karylle A.
August 14, 2021

Karylle A. Of Freelancer support services (chat) was attentive and prompt in addressing my concerns/queries even though I met with a scammer online who purportedly granted me a project but then wanted a security deposit!

Date of experience: August 14, 2021
Philippines
1 review
0 helpful votes
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I'm new here at freelancing.com and was overwhelmed by a "too good to be true" offer. I've accepted the project thinking it was legit but when I've contacted them outside the platform, they are requesting me to deposit a security fund before I can start on to the project. They've said it's refundable. It's a clear SCAM. I needed the help from the customer service since I was already charged for the 10% commission but I had to cancel this scam project. Thankfully Jessica was the assigned CSR to me. A little chat and she knows already what help I needed. In a span of less than a minute to 1 or two. She already refunded the 10% tagged on my account and blocked the scammer.

Date of experience: August 14, 2021
Uganda
1 review
0 helpful votes
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Chat
August 13, 2021

Feedback was instant and very helpful by the support team. Raised my concern of how I was contacted by a scammer and how my membership was renewed without my knowledge

Date of experience: August 13, 2021
Bangladesh
1 review
0 helpful votes
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I got the answer very Shortly.
August 13, 2021

I asked "Due to some reason, A dispute placed by my buyer and the dispute resolved with my non response to the dispute. But Later, I did the work and buyer paid Pound 75 as we agreed. Is it possible to open the feedback option to mark the project as complete?"

I got Answer "Oh okay, yes that is possible, but you will need to inform the client to contact us and confirm that the project needs to be marked as completed."

Date of experience: August 13, 2021