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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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The matter was resolved. However, the issue of the bids should be defined properly so that one knows whether they get their full bids at the beginning of the membership plan renewal or it is just a replenishment at a particular rate in a day.
Communicating with her has been very nice, as she has been clear in sharing her questions in a precise manner.
I really appreciation for all of your help. It is hoped that all will continue to work and all will develop
Donald G is very kind man.
Donald G explained more details things that I don't know.
He is good man.
Good support from freelance and special thanks for understanding the situation of 62 year old man
I got my reply very fast.
They explained why my identity was not verified yet which made it easier for me to submit the necessary requirements.
Donald knew how to understand my problem and he helped me a lot with the resolution, I hope there will continue to be support like this on the web
Very good experience. I am very happy. They have give me update time to time. Thank you very much.
I signed up on the Freelance website just a few hours ago and I have been bidding on projects. So one client finally sent me a chat and requested to have offsite communication. I wasn't sure if that was allowed so I looked for help on the Support page via live chat and was introduced to Rusell V. He was quick to respond and eager to help and I had my issue sorted out within minutes. Now I feel more confident and equipped to deal with future clients and avoid getting scammed.
I accidently clicked on a bid and got charged a fee (I did not know this since I was new to the platform). I received a message from a user that later got suspended by Freelancer. Their customer service was great at explaining what happened and they refunded my money right away. I think they need to be more careful as to who they accept as clients to their websites, but overall I was glad they got it taken care of immediately.
Great experience and fast response the supporters were very nice and kind
Everytime I reached out the support team of Freelancer.com, everytime I was much satisfied. They provide clear details about the issue and also escalate issue to relevant team.
I had a problem during a dispute, but the platforms collaborators could find a solution to solve the problem that benefits both parts.
It was working nice on this platform! Recommended.
Hello dear sir i am interested on this project. I am freelancer since 2015. I am expert freelancer. I'm a professional graphic designer and logo designer developer from Bangladesh. I have 5 year's experience in this sector. I'll design unique and creative design for you. Specialized in logo design?
En resumen, la conversación con el Sr. Macall fue muy amena e interesante, ya que la opción que me está ofreciendo es muy buena, y muy necesaria para mi y mi trabajo, estoy muy interesado en aceptarla, y apenas tenga la oportunidad de hacerlo, lo hare y lo contactare!
Muy agradecido!
My query related to transaction and support team knowledgable and clarify all the concern of mine. I'm happy for their support and clarifying everything.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

