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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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BID COUNT RESOLUTION
September 17, 2021

The matter was resolved. However, the issue of the bids should be defined properly so that one knows whether they get their full bids at the beginning of the membership plan renewal or it is just a replenishment at a particular rate in a day.

Date of experience: August 17, 2021
India
1 review
0 helpful votes
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Nice experience with Chelsea
August 18, 2021

Communicating with her has been very nice, as she has been clear in sharing her questions in a precise manner.

Date of experience: August 17, 2021
India
1 review
0 helpful votes
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Thank you for support
August 18, 2021

I really appreciation for all of your help. It is hoped that all will continue to work and all will develop

Date of experience: August 17, 2021
India
1 review
0 helpful votes
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Great
August 18, 2021

Good to have a prompt response. Appreciate for the services.

Date of experience: August 17, 2021
Georgia
1 review
0 helpful votes
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Freelancer is very kind.
August 17, 2021

Donald G is very kind man.
Donald G explained more details things that I don't know.
He is good man.

Date of experience: August 17, 2021
India
1 review
0 helpful votes
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Thanks for Support
August 17, 2021

Good support from freelance and special thanks for understanding the situation of 62 year old man

Date of experience: August 17, 2021
Kenya
1 review
0 helpful votes
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Identity verification
August 17, 2021

I got my reply very fast.
They explained why my identity was not verified yet which made it easier for me to submit the necessary requirements.

Date of experience: August 17, 2021
Portugal
1 review
0 helpful votes
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Helpme
August 17, 2021

Donald knew how to understand my problem and he helped me a lot with the resolution, I hope there will continue to be support like this on the web

Date of experience: August 17, 2021
Bangladesh
1 review
0 helpful votes
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Very good
August 17, 2021

Very good experience. I am very happy. They have give me update time to time. Thank you very much.

Date of experience: August 17, 2021
Kenya
1 review
0 helpful votes
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Swift Response by Support
August 17, 2021

I signed up on the Freelance website just a few hours ago and I have been bidding on projects. So one client finally sent me a chat and requested to have offsite communication. I wasn't sure if that was allowed so I looked for help on the Support page via live chat and was introduced to Rusell V. He was quick to respond and eager to help and I had my issue sorted out within minutes. Now I feel more confident and equipped to deal with future clients and avoid getting scammed.

Date of experience: August 17, 2021
Canada
1 review
0 helpful votes
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Designer
August 17, 2021

Such a good experience, hope to have more time to work in this place

Date of experience: August 17, 2021
New York
1 review
0 helpful votes
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Excellent customer service
August 17, 2021

I accidently clicked on a bid and got charged a fee (I did not know this since I was new to the platform). I received a message from a user that later got suspended by Freelancer. Their customer service was great at explaining what happened and they refunded my money right away. I think they need to be more careful as to who they accept as clients to their websites, but overall I was glad they got it taken care of immediately.

Date of experience: August 17, 2021
Lebanon
1 review
0 helpful votes
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Withdrawing money info
August 17, 2021

Great experience and fast response the supporters were very nice and kind

Date of experience: August 17, 2021
Pakistan
1 review
0 helpful votes
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Best support team
August 17, 2021

Everytime I reached out the support team of Freelancer.com, everytime I was much satisfied. They provide clear details about the issue and also escalate issue to relevant team.

Date of experience: August 17, 2021
GB
1 review
0 helpful votes
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Problem solved
August 17, 2021

I had a problem during a dispute, but the platforms collaborators could find a solution to solve the problem that benefits both parts.

Date of experience: August 17, 2021
Pakistan
1 review
0 helpful votes
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Professional Team
August 17, 2021

It was working nice on this platform! Recommended.

Date of experience: August 16, 2021
Brazil
1 review
0 helpful votes
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Very helpful service
August 16, 2021

The attendant explained to me in detail everything I needed

Date of experience: August 16, 2021
Bangladesh
1 review
0 helpful votes
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Hello dear sir i am interested on this project. I am freelancer since 2015. I am expert freelancer. I'm a professional graphic designer and logo designer developer from Bangladesh. I have 5 year's experience in this sector. I'll design unique and creative design for you. Specialized in logo design?

Date of experience: August 16, 2021
Colombia
1 review
0 helpful votes
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En resumen, la conversación con el Sr. Macall fue muy amena e interesante, ya que la opción que me está ofreciendo es muy buena, y muy necesaria para mi y mi trabajo, estoy muy interesado en aceptarla, y apenas tenga la oportunidad de hacerlo, lo hare y lo contactare!
Muy agradecido!

Date of experience: August 16, 2021
India
1 review
0 helpful votes
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Quality support from a team.
August 16, 2021

My query related to transaction and support team knowledgable and clarify all the concern of mine. I'm happy for their support and clarifying everything.

Date of experience: August 16, 2021