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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Problem solved
August 20, 2021

I had an issue with my money being stuck in Escrow and Camille was able to have it solved quickly.

Date of experience: August 19, 2021
Pakistan
1 review
5 helpful votes
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I'm glad i found the opportunity to work as a Freelancer back in 2014. I was bankrupted with my local business and nothing left to do. But Freelancer.com was a light and it helped me to restore my financial status. Now I'm a full-time freelancer with multiple skills. It really gave me clarity while setting up my career-path & goals. I seek my lifetime career with them. They have insight and providing a best marketplace experience to millions.

Date of experience: August 19, 2021
Georgia
1 review
0 helpful votes
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Excellent service
August 19, 2021

The team made everything easy and in a very professional way. Thank you

Date of experience: August 19, 2021
Ecuador
1 review
0 helpful votes
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Excelent
August 19, 2021

Fast and effective response from the website. Excellent service. Tanks.

Date of experience: August 19, 2021
India
1 review
0 helpful votes
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Thanks Nicholl for Instant support
August 19, 2021

I was giving review to my client and mistakenly sent uncomplete review, and then Freelancer Support Team and Nicholl helped us instantly! Really thankful to them

Date of experience: August 19, 2021
Pakistan
1 review
0 helpful votes
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Great and quick chat help
August 19, 2021

The support team gave a quick response on my queries and clear my doubts

Date of experience: August 19, 2021
Sri Lanka
1 review
0 helpful votes
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Chelsea helped me a lot,
August 19, 2021

Chelsea helped me a lot, you kindly helped me a lot, I appreciate that, you are really kind, thank you so much for helping me, and I always love the freelancer site so much, Thanks a lot

Date of experience: August 19, 2021
Singapore
1 review
1 helpful vote
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Judith J. Is the TRUTH! =D
August 19, 2021

Judith J. Was very prompt in her response in getting back to me when I inquired help from support regarding messaging on freelancer. I really needed help as it was my first day using freelancer, and she literally got back to me in less than 10 minutes and put my nerves at ease. Thanks Judith J. You're the Truth. P.S. I wish all Support in the world can be as quick and efficient as you. Keep up the great work!

Date of experience: August 19, 2021
India
1 review
0 helpful votes
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Client give me each and every details very smoothly. And he help me very much. I am very thankyou

Date of experience: August 19, 2021
India
1 review
0 helpful votes
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Freelancer site is very reliable.
August 19, 2021

Customer service is very good. While I haven't done any transaction yet.

Date of experience: August 19, 2021
Sri Lanka
1 review
0 helpful votes
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Unauthorised deduction
August 19, 2021

It was great & thank you so much for the quick involvement.

Date of experience: August 19, 2021
Poland
1 review
0 helpful votes
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Very good
August 19, 2021

Review was well on time and kind. I was busy so my account was disabled, now I hope to have more time to work on freelancer

Date of experience: August 19, 2021
GB
1 review
0 helpful votes
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Good guy
August 18, 2021

Helpful and respectful what else can i say... filler text now as i dont know what else to say

Date of experience: August 18, 2021
New York
1 review
0 helpful votes
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Timely, thorough, and knowledgable.
August 18, 2021

Quick response by knowledgable reps who stayed with the issue to the end. Excellent follow up and follow through.

Date of experience: August 18, 2021
Pakistan
1 review
0 helpful votes
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Good
August 18, 2021

Briefly guided to my problem and resolved it at the moment with suggestion

Date of experience: August 18, 2021
Argentina
1 review
0 helpful votes
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Solución a problemas por pagos
August 18, 2021

La comunicación con el personal que atiende los reclamos ha sido excelente.
La disposición para solucionar problemas, las buenas recomendaciones e información brindada me alientan a continuar participando de la plataforma!
Incluso, tuvieron la deferencia de disculparse por los inconvenientes que padecí al recibir ofertas de proyectos falsos, y me orientaron al respecto. Me siento muy agradecida!

Date of experience: August 18, 2021
India
1 review
0 helpful votes
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A really good mentor
August 18, 2021

Chelsea did a great job in making me understand the verified program. Thank you so much, Chelsea

Date of experience: August 18, 2021
Indonesia
1 review
0 helpful votes
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Amazing experience
August 18, 2021

First of all I got an offer to become a verified member. At first I was hesitant and I asked for some time to think about joining. After I negotiated with my wife, I decided to join, because I saw this was good for my career as a freelancer in the future. But I had problems, one of which was that I didn't have a credit card. After I mentioned the problem to his staff named "Macall c" then said it was not a problem and he would register me manually, until it finally worked. Thank you again. Thank you freelancers and all too, hopefully this will be a good start in my career development as a freelancer later. :) success for all of us

Date of experience: August 18, 2021
Nigeria
1 review
0 helpful votes
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Proof of address issue
August 18, 2021

Macy helped me to resolve the issue I had with proof of address verification.
My bank statement was been rejected, Macy reached the KYC team with my document
And they were able to verify it.

Date of experience: August 18, 2021
Kenya
1 review
0 helpful votes
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BID COUNT RESOLUTION
September 17, 2021

The matter was resolved. However, the issue of the bids should be defined properly so that one knows whether they get their full bids at the beginning of the membership plan renewal or it is just a replenishment at a particular rate in a day.

Date of experience: August 17, 2021