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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Be Quick and helpful feedback
August 23, 2021

I had experienced a scam on freelancer.com. After that, my transaction will be balanced -500$ paying for that project fee. After reporting this scam account and contacting to the support team of freelancer.com, they received quickly my problem and solved my problem also effectively. I had a really great experience with Callie R, my supporter. Thank you guys so much, Freelancer.com

Date of experience: August 22, 2021
Colombia
1 review
0 helpful votes
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Customer Support
August 22, 2021

Very helpful, it was easy and fast. He helped me with my problems, he is efficient and respectful

Date of experience: August 22, 2021
Hungary
1 review
0 helpful votes
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Help
August 22, 2021

I am new on this site, and somebody wanted to fraud me. Jethro helped me a lot.
Because of his help, I didn't delete my profile.
Regards,
Szilvia Kollar

Date of experience: August 22, 2021
Bangladesh
1 review
0 helpful votes
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I'm happy contact with support team.
August 21, 2021

I contact for a support, sharp response! I'm happy... THANKS

Date of experience: August 21, 2021
Jamaica
1 review
0 helpful votes
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Customer feedback
August 21, 2021

My overall experience was good, prompt and helpful.

Date of experience: August 21, 2021
India
1 review
0 helpful votes
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My experience
August 21, 2021

It was a great experience talking with the freelancer support team. They are very helpful and polite. They try to solve your problems as quickly as possible.

Date of experience: August 21, 2021
Pakistan
1 review
0 helpful votes
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Happy with the decision.
August 21, 2021

Freelancer team mostly support to the client. I just send 50$ to the client. Because he said to remove something from app and later he said you hav't implemented these things... i need to update again app it will take time. For me it is a good decision just pay 50$ and finish everything. Because i can't work for free more than 10 days.

Date of experience: August 21, 2021
Oklahoma
1 review
0 helpful votes
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I haven't used freelancer, due to almost getting scammed twice after having the account for only 2 days, so I haven't been using it, but my free trial renewed and since I didn't have money, it put my freelancer account in negative, so I wasn't able to close my account. Nicholl O. Helped take that negative balance off my account so I would be able to close my account

Date of experience: August 21, 2021
Ghana
1 review
0 helpful votes
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Response to a concern
August 21, 2021

The response to my concern I raised in a ticket was fast and to the point.

Date of experience: August 21, 2021
India
1 review
0 helpful votes
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Chat ratting for Mr DONALD G
August 20, 2021

Didnt know what am doing with the account I added wrong GSTIN to my account which was resolved within 2 min.
So thank you Donald G for the assistance.
Stay safe and stay healthy

Date of experience: August 20, 2021
Iraq
1 review
0 helpful votes
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Great Service!
August 20, 2021

They were really helpful and gave me all the necessary info and more! And the respond was fast and within the same day!

Date of experience: August 20, 2021
Argentina
1 review
0 helpful votes
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Great platform
August 20, 2021

I don't have much time on this platform but i can say this is a serious company. You must be careful and follow the advice they give you respecting the way you communicate with other people, because if you take your chat outside the platform, the people could try to scam You and the platform won't know about it. Anyway i have to say that they had a great answer when i reported any issue, they were fast and very specific with help. The platform is okay, just be careful with the people you are in contact with.

Date of experience: August 20, 2021
India
1 review
0 helpful votes
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Customer Satisfaction
August 20, 2021

My first time having to contact FREELANCER support team, and it went smoothly. The team was patient, saw through the entire process and were true to their words and very helpful.

Date of experience: August 20, 2021
Morocco
1 review
0 helpful votes
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Ashton D
He was attentive, kind, simple and above all, efficient. I wish everyone in customer services were like him. I wish him the most best of luck. 5 stars for you champion.

Date of experience: August 20, 2021
Norway
1 review
0 helpful votes
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Freelancer disappeared
August 20, 2021

The freelancer working for me disappeared and his account was closed.
I've asked support which has been quick and efficient, very helpful.

Date of experience: August 20, 2021
India
1 review
0 helpful votes
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As my experience with ashton was really good and he has given me the right resolution for my issue and cleared all my doubts.
As from my side do appreciate him on my behalf

Date of experience: August 20, 2021
India
1 review
0 helpful votes
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I need some confirmation regarding contest entries and using or copying stock images. And they helped me well. Awesome service from the Freelancer team.

Date of experience: August 20, 2021
Philippines
1 review
0 helpful votes
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Happy
August 20, 2021

I'm satisfied with your help. I worried a lot that it would cost me.

Date of experience: August 20, 2021
Illinois
1 review
0 helpful votes
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Support service top notch!
August 20, 2021

I had a question about my contest and privacy issues, and I contacted the support team of Freelancer. They responded quickly, and solved the problem FAST! I am very satisfied and impressed with Freelancer. I recommend using them. They have provided several creative, capable designers for all of my projects. Three Cheers for Freelancer and their support team!

Date of experience: August 19, 2021
Pakistan
1 review
0 helpful votes
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I had great experience with Macall. He is a nice freelancer team member. He selected me and provide me this opportunity. He Introduced me about the product in details and answered every question i had. Very patient in answering my all questions. I am much thankful to him.

Date of experience: August 19, 2021