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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Kenya
1 review
0 helpful votes
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Excellent support
August 24, 2021

I'm very grateful for your support. You understood my issue and got into it directly and able solve it. Thank you very much.

Date of experience: August 24, 2021
Bangladesh
1 review
0 helpful votes
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Logo design
August 24, 2021

I have learned a lot from working as a freelancer, gained a lot of experience and the marketplace is very, very good. Thank you.

Date of experience: August 24, 2021
Bangladesh
1 review
0 helpful votes
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Logo
August 24, 2021

Wonderful. Thank you so much. We got a Elis exactly what we wanted.

Date of experience: August 24, 2021
India
1 review
0 helpful votes
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Thank you for the opportunity
August 24, 2021

I am very glad use freelancer and I am very satisfied with their service.

Date of experience: August 23, 2021
India
1 review
0 helpful votes
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Great+++++++++++
August 24, 2021

"Freelancer" Thank you so much. 2 Thumbs Up! +++++++++++++++++++++++++++++++++++++++++++++

Date of experience: August 23, 2021
India
1 review
0 helpful votes
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Timely help
August 24, 2021

I have tried many times but never let down having a payment issue they have helped me to give proper updates as required

Date of experience: August 23, 2021
Singapore
1 review
0 helpful votes
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Prompt Response
August 24, 2021

I was quite shock when I bank informs me that there is be upcoming deductions from Freelancer. That is where I uncover deductions.

I quickly request to your support for cancellation and refund if any.

Then it turn out that there is come amount for refund.

Good support response and assistance.

Date of experience: August 23, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer.com is the Best
August 23, 2021

The name says it all.:)
They are always there to help you whenever you need any help.
I started working on freelancer since 2015 and I never looked back. :) Never visited any other freelancing website. :) that is it.

Date of experience: August 23, 2021
Canada
1 review
0 helpful votes
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Great service
August 23, 2021

Received helped from Karlylie A. In assistance with a refund and account questions. She was very knowledgable and worked very quickly to resolve my issues. Thank you!

Date of experience: August 23, 2021
Romania
1 review
0 helpful votes
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Feedback for Karylle A
August 23, 2021

Karylle has been a true jam, she had the patience and understanding and meticulously looked into my issue, while taking the time to verify details with extended team members.
Karylle has been professional, smart, knowledgeable and helpful!
Can't thank enough for her support, especially since the other agents I have discussed with, did not look deep into my issue and therefore were not able to help.
THANK YOU!

Date of experience: August 23, 2021
Pakistan
1 review
0 helpful votes
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Perfect Help Support
August 23, 2021

She was really very perfect. She guided me through everything perfectly. I wish to talk to her again in the future.

Date of experience: August 23, 2021
India
1 review
0 helpful votes
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Clear communication
August 23, 2021

Hi,

It was a nice communication with Mr. Macall. He talked to the point and clear the doubts to the point. He was very supportive and patience person and waited very long time for my feedback. He did the follow up as an when required and understand the situation. This mutual understanding and clarity for all my answers made me to proceed with verified freelancer.

Looking forward to receive the same response from all team members in future.

Regards,

Ramesh

Date of experience: August 23, 2021
Pakistan
1 review
0 helpful votes
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Macall introduce me to the new way of freelancing by guiding me about Freelancer Verified programme and I'll Join for Sure
Thanks for Guidence

Date of experience: August 23, 2021
India
1 review
0 helpful votes
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Good
August 23, 2021

Good experience and every thing was explained properly and in details

Date of experience: August 23, 2021
Bangladesh
1 review
0 helpful votes
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Great Experience.
August 23, 2021

Thank you so much. They help me step by step and give me a solution as soon as possible.

Date of experience: August 23, 2021
Lebanon
1 review
0 helpful votes
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His explanation was very clear and professional, he introduced the verified program, followed up on me and made sure I understood all the process

Date of experience: August 23, 2021
India
1 review
0 helpful votes
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Good support service
August 23, 2021

Good as always except on UNFAIR payment terms, few terms still needs drastic change in Freelancer.com payment services to freelancers.

Date of experience: August 22, 2021
India
2 reviews
2 helpful votes
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Excellent
August 23, 2021

Nicely explain for verified freelancer program, Very good, Fast and clear response,

Date of experience: August 22, 2021
Argentina
1 review
0 helpful votes
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Very good support
August 23, 2021

The support assistance I received from Nikki has been very satisfactory, thanks for the help and clarification.

Date of experience: August 22, 2021
India
1 review
0 helpful votes
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After discussion with Avery V. Mam about Verified freelancer I am sign up. Mam guide me well all features and benefits if I sign up for Verified freelancer. Thank you mam.

Date of experience: August 22, 2021