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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I'm very grateful for your support. You understood my issue and got into it directly and able solve it. Thank you very much.
I have learned a lot from working as a freelancer, gained a lot of experience and the marketplace is very, very good. Thank you.
Wonderful. Thank you so much. We got a Elis exactly what we wanted.
I am very glad use freelancer and I am very satisfied with their service.
"Freelancer" Thank you so much. 2 Thumbs Up! +++++++++++++++++++++++++++++++++++++++++++++
I have tried many times but never let down having a payment issue they have helped me to give proper updates as required
I was quite shock when I bank informs me that there is be upcoming deductions from Freelancer. That is where I uncover deductions.
I quickly request to your support for cancellation and refund if any.
Then it turn out that there is come amount for refund.
Good support response and assistance.
The name says it all.:)
They are always there to help you whenever you need any help.
I started working on freelancer since 2015 and I never looked back. :) Never visited any other freelancing website. :) that is it.
Received helped from Karlylie A. In assistance with a refund and account questions. She was very knowledgable and worked very quickly to resolve my issues. Thank you!
Karylle has been a true jam, she had the patience and understanding and meticulously looked into my issue, while taking the time to verify details with extended team members.
Karylle has been professional, smart, knowledgeable and helpful!
Can't thank enough for her support, especially since the other agents I have discussed with, did not look deep into my issue and therefore were not able to help.
THANK YOU!
She was really very perfect. She guided me through everything perfectly. I wish to talk to her again in the future.
Hi,
It was a nice communication with Mr. Macall. He talked to the point and clear the doubts to the point. He was very supportive and patience person and waited very long time for my feedback. He did the follow up as an when required and understand the situation. This mutual understanding and clarity for all my answers made me to proceed with verified freelancer.
Looking forward to receive the same response from all team members in future.
Regards,
Ramesh
Macall introduce me to the new way of freelancing by guiding me about Freelancer Verified programme and I'll Join for Sure
Thanks for Guidence
Thank you so much. They help me step by step and give me a solution as soon as possible.
Good as always except on UNFAIR payment terms, few terms still needs drastic change in Freelancer.com payment services to freelancers.
The support assistance I received from Nikki has been very satisfactory, thanks for the help and clarification.
After discussion with Avery V. Mam about Verified freelancer I am sign up. Mam guide me well all features and benefits if I sign up for Verified freelancer. Thank you mam.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

