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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Atención pronta
August 25, 2021

Me dieron solución rápida a mi problema, me apoyaron cuando fuí victima de un intento de fraude

Date of experience: August 25, 2021
Pakistan
1 review
0 helpful votes
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Query regarding fund withdrawal
August 25, 2021

My query was related to funds withdrawal and support team very well explained the matter to me.

Date of experience: August 25, 2021
Pakistan
1 review
0 helpful votes
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A brilliant support team!
August 25, 2021

I am glad and happy to be a part of Freelancer. The support staff is amazing and they resolve/ suggest exactly as I want; they understand what we try to inquire and they deal with them as a professional should do!

Date of experience: August 25, 2021
Bangladesh
1 review
0 helpful votes
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ID Verification
August 25, 2021

I was talking with him regarding some ID verification issues and he helped me quite well. His behavior was up to the mark.

Date of experience: August 25, 2021
India
1 review
0 helpful votes
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My account was deactivated.
August 25, 2021

Overall experience is amazing, freelancer supporting team is too good. Immediate response. The team quickly resolve my problem. Thank you so much.

Date of experience: August 25, 2021
Sri Lanka
1 review
0 helpful votes
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I applied for Online exams today and on 2 occasions (English UK & Numeric test) I couldn't start the test as the questions didn't appear on the interface. Subsequently I had to quit the exam. I requested the Support team to look in to this and do the needful by reimbursing to my Freelanzer Account (Sooriyap).
I am truly satisfied the quick response which I received from the Support team.

Date of experience: August 25, 2021
India
1 review
0 helpful votes
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Great support!
August 25, 2021

Support team are really helpful and much supporting like family.
Thanks for that.

Date of experience: August 25, 2021
Kenya
1 review
0 helpful votes
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Help in account Uplifting
August 25, 2021

Macall C. Together with relevant team helped and i am okay of the service they helped. Thanks again

Date of experience: August 25, 2021
Bangladesh
1 review
0 helpful votes
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He make me clear everything.
August 25, 2021

I'm really happy with his behaviour. I hope he will keep it up for other as well.

Date of experience: August 24, 2021
India
1 review
0 helpful votes
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Helpful resolution to my concern
August 24, 2021

As a new user of freelancer, I found the support team's response prompt, useful and informative.

Date of experience: August 24, 2021
Pakistan
1 review
0 helpful votes
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Satisfied
August 24, 2021

I was well assisted through the issue by Donal G. Proper guidance was given for the current issue and also for similar future dealings.

Date of experience: August 24, 2021
Brazil
1 review
0 helpful votes
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Good
August 24, 2021

Very good help that they had gave me to solve the problem

Date of experience: August 24, 2021
GB
1 review
0 helpful votes
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+
August 24, 2021

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Date of experience: August 24, 2021
India
1 review
0 helpful votes
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An Awesome Customer Support
August 24, 2021

I was contacted by one of the job providers asking me to make a caution/security deposit and I proactively reached out to Freelance customer support by detailing my query along with the job provider information. The customer support team (Name of the person - Eli. D) responded back to me in no time with all details and appreciating me for letting them know about this job provider. He was so kind enough to give additional details and also proactive steps to be taken before agreeing for any job with any job provider... Overall, it was a pleasant experience and one of the fantastic and swift services I have come across till now. A big shout out to Eli D. You are a true asset to any organization.

Date of experience: August 24, 2021
Nepal
1 review
0 helpful votes
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Great
August 24, 2021

Good.。。。 I'm having good time in using this site and let's see how it goes..

Date of experience: August 24, 2021
Indonesia
1 review
2 helpful votes
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Terrible customer service
September 23, 2021

Such a shame the team behind this platform are so disorganised and impossible to speak with customer service. I found great freelancers on the site but due to the lack of support and endless forms of verification being requested before they pay for the job being done. Avoid

Date of experience: August 24, 2021
Uruguay
1 review
0 helpful votes
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Me comuniqué con atención al cliente y me respondieron rápidamente en todas las oportunidades, muchas gracias por eso y por gestionar eficazmente mi solicitud. Por otra parte, el sitio no me resultó bien para lo que yo creía que era.

Date of experience: August 24, 2021
Indonesia
1 review
0 helpful votes
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Contest's price release
August 24, 2021

Good and familiar response from freelancer support team

Date of experience: August 24, 2021
Pakistan
1 review
0 helpful votes
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Kashif Ghaffar Asim (CEO SixMens)
August 24, 2021

I am working as full stack developer in Ruby on Rails. I have more than 8 years of experience in Ruby on Rails and more than 5 years experience in React, Angular and React Native. I assure you to provide best performance and security with all your needs.
See my portfolio https://kashif-ghaffar-asim.herokuapp.com/.

Date of experience: August 24, 2021
Kenya
1 review
0 helpful votes
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Excellent support
August 24, 2021

I'm very grateful for your support. You understood my issue and got into it directly and able solve it. Thank you very much.

Date of experience: August 24, 2021