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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Slovakia
1 review
1 helpful vote
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Dissapointed
September 27, 2021

Ive already had two very bad experiences, first I almost lost a lots of money, first day I signed up and had no clue how the webpage and jobs work and second time I did a job I didn't get paid for. Customer service is great, prompt, saved my money in the first case which I'm grateful for. I just don't understand, as there are so many scams, why you allow it? Why those profiles with no information are even allowed to be there and offer anything? Shouldn't something like this, where ones time and money are in stake, be based on many more details and verification? So I don't consider Freelancer secure or trustworthy and I definitely don't think I shouldn't be the one knowing which client is scam and which not, unless I would work for you.

Date of experience: August 28, 2021
Bangladesh
1 review
0 helpful votes
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I'm satisfied
August 28, 2021

Yeah! Really I'm so happy for your quickly response.

Date of experience: August 28, 2021
India
1 review
0 helpful votes
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Great
August 28, 2021

Was good and to the point. Very happy to be on freelancer.

Date of experience: August 28, 2021
VE
1 review
0 helpful votes
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Fast and satisfactory attention
August 28, 2021

I got a quick response about a question I had about a withdrawal that had not been processed within the date indicated by the system, all my questions were answered satisfactorily.

Date of experience: August 28, 2021
Tunisia
1 review
0 helpful votes
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Looks professional
August 28, 2021

I just started with Freelancer, and so far so good, definitely I feel positive to keep working through it.

Date of experience: August 28, 2021
India
1 review
1 helpful vote
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My experience was not that good.
September 27, 2021

I have experience in Data Processing of over 15 Years working with a reputed company and 02 Years in freelancing work. Recently, on 15th August'2021, I joined Freelancer.com expecting genuine works from genuine clients and high earnings. Unfortunately, my experience was not that good. After applying for few projects, I got responses from three of them and all are asking for one common thing and that is - advance deposit as a security or whatsoever they term it. I know Freelancer.com does not encourage all this but eventually is not able to stop it as well.

Kindly look into it, as it is hampering your professionalism and discouraging us to apply for new projects as well.

I have already complained about it to your team.

Date of experience: August 28, 2021
Israel
1 review
0 helpful votes
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Very helpful
August 27, 2021

Very good experience, supported by Donald. He was very clear and very polite.

Date of experience: August 27, 2021
PS
1 review
0 helpful votes
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It was really great experience with freelancer staff Mr Macall C. Who help me to make my profile more perfect using verification process for freelancer.com service. I m using freelancer from 2009, hope i will also work with freelancer in near future with successfully.

Date of experience: August 27, 2021
TT
1 review
0 helpful votes
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Thorough Assistance
August 27, 2021

I had some issues sorted out very clearly and with great concern for the matter.

Date of experience: August 27, 2021
Viet Nam
1 review
0 helpful votes
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Great help. 5 stars
August 27, 2021

Very smooth. All my questions are answered right away. Friendly support team members. Really appreciate your service :D

Date of experience: August 27, 2021
Jamaica
2 reviews
0 helpful votes
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I HAVE NEVER FELT THIS OSTRACIZED AND DISRESPECTED IN MY LIFE.

WORST EXPERIENCE EVER! And I have been alive for 23 years and dealt with over 200 CSR.

I spoke with Russell V. who is clearly racist against black people. He reviewed my Freelancing profile, identified that I was from African descent, and refused to offer any help at all!

Russell V. is a poor excuse of a service representative. He is condescending, vindictive and clearly not educated about the company's policies.

He offered no help to assist in expediting my withdrawl which was only held up due to their negligence.

Date of experience: August 27, 2021
Washington
1 review
0 helpful votes
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Maddox did a great job
August 27, 2021

Maddox did a great job in helping me and my freelancer, it took quite a long time to search and find the links of the old invoices, and he did found each of them,
Thank you very much for the support!

Date of experience: August 27, 2021
New York
1 review
0 helpful votes
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Mrs. Macall Introduced the new service in Freelancer to me in a very good manner and took me through the features and also provided me some samples too.

Date of experience: August 26, 2021
Pakistan
1 review
0 helpful votes
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It was an absolute pleasure to communicate with Macall. C. He thoroughly briefed me about the benefits of applying for the Freelancer Verification and responded to my queries very well.

Date of experience: August 26, 2021
Brazil
1 review
0 helpful votes
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Support in refund.
August 26, 2021

My experience with support Freelancer was very good, they were understanding with my problem and solved it.

Date of experience: August 26, 2021
Serbia
1 review
0 helpful votes
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Closing account
August 26, 2021

I have had troubles with closing my account. Support team replied to me immediately and they closed it within 2 days.

Date of experience: August 26, 2021
Kenya
1 review
0 helpful votes
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Scam client
August 27, 2021

A client posted a job on Freelancer but was a scam. Judith J. Of the Freelancer Helpdesk assisted me and asked me not to give any money or personal information.

Date of experience: August 26, 2021
Egypt
1 review
0 helpful votes
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Awesome Man
August 27, 2021

He is a professional and a nice person that helps me perfectly, reaching to me after calling the support team to solve the issue with me ( the issue was from my side)
Thanks sir and hope you the best

Date of experience: August 25, 2021
India
1 review
0 helpful votes
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Great Support!
August 26, 2021

It was great to discuss with Avery! He helped in every way he can...

Date of experience: August 25, 2021
India
1 review
0 helpful votes
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Maine M. - The Main Man
August 25, 2021

At first, it was all Generic but after some pushing, Maine M. Showed me his Human side and provided extra time, and lifted my Ban from the Profile.

I have been disappointed more than 150 times before with my request but for the first time Maine M. Showed me mercy and help.

I appreciate this help Maine.

I hope you are the Employee of the Month.

Date of experience: August 25, 2021