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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Perfect
September 1, 2021

Throughout my whole journey on freelancer.com, Support team was doing great job and prompt response.

Date of experience: September 1, 2021
Malta
1 review
0 helpful votes
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Very prompt support
September 1, 2021

Having only joined Freelancer in August, I am still a little green around the gills.:-)
However, the Support Team at Freelancer has always been massively helpful with all my difficulties so far.
Prompt & informative. Thank you

Date of experience: September 1, 2021
Indonesia
1 review
0 helpful votes
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Great service
September 1, 2021

The customer care staff address my issue correctly, fast response. This site is the best place if you're seeking for a freelance job.

Date of experience: September 1, 2021
Algeria
1 review
0 helpful votes
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I was already working on other sites before but the bidding system is what made me interested. Being able to target the projects that you want to work on and prepare your self for the client reaction is a priceless feature.
Once you get how the system works, the success rate to get projects and know clients is through the roof.
I would highly recommend it to other freelancers and would say the key to getting projects is studying the client and his project before bidding.

Date of experience: August 31, 2021
RU
1 review
0 helpful votes
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Best support
August 31, 2021

I contact to support for answer of client
He sent message to my client. So, I could meet my client.
Thank you

Date of experience: August 31, 2021
India
1 review
0 helpful votes
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Excellent support
August 31, 2021

As i said before everytime i contact support, Very helpful, Today i got assist by jam. Thankyou very much

Date of experience: August 31, 2021
South Africa
1 review
0 helpful votes
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Friendly, Fast, Fantastic
August 31, 2021

Great from start to finish. My issue was resolved in a matter of seconds. Very helpful, friendly and kind agent.

Date of experience: August 31, 2021
Canada
1 review
0 helpful votes
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Very helpful
August 31, 2021

Kelvin helped me to resolve my problem and he was very professional, thank you Kelvin!

Date of experience: August 31, 2021
Portugal
1 review
1 helpful vote
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Amazing and Very Dynamic Team!
August 31, 2021

Many companies can build an online platform - like Freelancer did - but not many can pull off the Customer Service side! That requires more than a few programmers and angel investors. I have been working with Freelancer for several years and today they surprised me - yet again - with a superb customer service experience.

Well Done Freelance-Team! Wish you all great Success!

Date of experience: August 31, 2021
India
1 review
0 helpful votes
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Great support
August 31, 2021

Freelancer support team is very fast. They provide me solution only in 2 hrs for my concern.

Thanks

Date of experience: August 31, 2021
Ukraine
1 review
0 helpful votes
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When trying to register, I encountered a problem, but technical support responded to my ticket in a timely manner and I was able to fully use the service in a short time

Date of experience: August 31, 2021
GB
1 review
0 helpful votes
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Freelancer is the best!
August 31, 2021

I had a very pleasant experience getting verified on Freelancer. I love everything about this site. A big thank you to the team for being so amazing at what they do!

Date of experience: August 30, 2021
Uganda
1 review
0 helpful votes
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You support is great
August 31, 2021

I had a very good experience chatting with support member called Macall, she really explained the product so well and I highly recommend this person, if possible I would love taking to this person when ever I need help. Very professional and supportive...

Date of experience: August 30, 2021
Nigeria
1 review
0 helpful votes
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Freelancer experience
August 30, 2021

So far my experience with freelancer has been good.

Date of experience: August 30, 2021
Argentina
1 review
0 helpful votes
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Soporte
August 30, 2021

Fue muy útil y rápida la ayuda recibida por parte del Byron C, del equipo de soporte

Date of experience: August 30, 2021
Algeria
1 review
0 helpful votes
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Good work thnks
August 30, 2021

I have a great experience with the support team thanks

Date of experience: August 30, 2021
PS
1 review
0 helpful votes
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Very good
August 30, 2021

Good communication, respect me,, they solve my problem so i can say many thanks for them

Date of experience: August 29, 2021
Egypt
1 review
0 helpful votes
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Really great personality
August 29, 2021

She helped me in a quick and easy way.
She was very helpful and cooperative.

Date of experience: August 29, 2021
Spain
1 review
0 helpful votes
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First time at Freelancers support
August 29, 2021

They did all they can to help me. I wrote my question in a foreign language, and this wasn't a problem to solve it. I appreciate this at all.

Date of experience: August 29, 2021
Pakistan
1 review
0 helpful votes
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Quick response by Freelancer Team
August 29, 2021

Very satisfied from freelancer team given the quick response and resolve the issue.

Date of experience: August 28, 2021