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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Le site web est bien conçu et le choix au niveau des abonnements est large et adapté aux grandes et aux petites entreprises. Rien à dire aussi concernant le service client: l'équipe est à l'écoute et le délai de réponse est correct. Toutefois, je suggère d'apporter quelques modifications au niveau des règles liées au traitement automatique de transactions des frais, notamment les frais des projets annulés qui, à mon humble avis, doivent être automatiquement remboursés.

Date of experience: September 3, 2021
Sri Lanka
1 review
0 helpful votes
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Excellent help service
September 3, 2021

He solved my problems very quickly, clearly and correctly.
Thanks freelancer support center.
Thank you soo much Mr. Donald G
Many thank your kindness.

Date of experience: September 3, 2021
Germany
1 review
0 helpful votes
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Professional
September 3, 2021

My contact was very nice and professional. I liked the

Date of experience: September 3, 2021
GB
1 review
0 helpful votes
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Freelancer Staff
September 3, 2021

Really appreciated, Chelsea and freelancer staff is really nice to speak with them. They convey their message politely and listen your views humbly. Looking forward to working with freelancer for long term.

Thanks!

Date of experience: September 3, 2021
Ukraine
1 review
0 helpful votes
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Perfect support
September 3, 2021

I had serious problem with my review but freelancer support team processed as great.
I am happy for now by them.
Thanks again

Date of experience: September 2, 2021
Romania
1 review
0 helpful votes
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Very good support
September 2, 2021

Always fast and helpful responses, very good people! Especially Donald G

Date of experience: September 2, 2021
Pakistan
1 review
0 helpful votes
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Regarding help
September 2, 2021

I find freelancer team very co operative... I have a great experience from them I wish I am a part of this team... thanku freelancer

Date of experience: September 2, 2021
Sierra Leone
1 review
0 helpful votes
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FAQ support
September 2, 2021

Very informative, the chat support guided and answered the areas i had doubts in, in a quick manner.

Date of experience: September 2, 2021
NL
1 review
0 helpful votes
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Notification Problem
September 2, 2021

Very much appreciate with the support of Freelancer. I think it's best platform for us.
Thank you very much Freelancer for you support.

Date of experience: September 2, 2021
Algeria
1 review
0 helpful votes
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Pdf to Word projects are scams
September 2, 2021

Pdf to Word converting projects are invading Freelancer.com and the majority of them are just scams to fish these ignorant freelancers. I am still requesting a solution to stop this tumour!

Date of experience: September 2, 2021
Bangladesh
1 review
0 helpful votes
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Still good.
September 2, 2021

I mailed them about my pending withdrawal and they clarify me.

Date of experience: September 2, 2021
India
1 review
0 helpful votes
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Everything is good
September 2, 2021

But have to explained one thing, that is I am beginner in freelancer, that's why I didn't have idea how to choose client for work. For that, I lost my all free bids because of the fraud client. Others are all good.

Date of experience: September 2, 2021
Nigeria
1 review
0 helpful votes
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He is amazing
September 2, 2021

I enjoy the chat and he gave me the needed information

Date of experience: September 2, 2021
India
1 review
0 helpful votes
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I have enjoy the very nice time with Chelsea. She is very helpful:)

Date of experience: September 2, 2021
India
1 review
0 helpful votes
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Better
September 2, 2021

I am associated with freelancer platform for the last 6 months or more and wanted to work on data entry, typing, data analysis and also PDF to word conversion like want to accomplish. Accordingly, I bid on too many projects. However, I left working for some time. As I mentioned about two mails which offered me the task and make a demand of security man.
I am an honest, hardworking and self-motivated person.

Date of experience: September 2, 2021
Pakistan
1 review
0 helpful votes
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Great support
September 2, 2021

Helped me they are super people and they understand you and cooperate with you! Thanks alot freelancer.com

Date of experience: September 2, 2021
Egypt
1 review
0 helpful votes
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A cooperative and decent person, the service is processing quickly

Date of experience: September 2, 2021
India
1 review
0 helpful votes
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Great response
September 2, 2021

The support person was quick in responding.
Judith J.

Date of experience: September 2, 2021
Nigeria
2 reviews
0 helpful votes
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Professional Support staffs
September 1, 2021

I can't possibly be any happier with support from freelancer.com; honestly they are swift and always helpful. I have just ended a conversation with Donald G., and I'd say it's another relieving talk once again.

Date of experience: September 1, 2021
Italy
1 review
0 helpful votes
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Helpful
September 1, 2021

Kelvin contacted the main team right away and opened a ticket for me to be able to resolve the issue at hand. Very fast answers, nothing bad to say

Date of experience: September 1, 2021