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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I found this event to be without stress and she was considerate and competent.
I am a newly verified freelancer and so far have found freelancer to be an easy site to use and the staff have been very helpful in getting me set up and ready to start freelancing.
Excellent help in resolving the payment with one of client
Byron is great and was helpful in solving my need for more information.
It's a great experience with the support team. The support team assists me in-depth about the entire process of dealing with clients and feedback removal. With the help of the support team, I contacted back with client and he confirmed to the support team to remove the feedback.
Thank you for your support.
It was a lovely discussion. Got to know a lot about Verified Freelancer Program. He was quite cooperative and answered all my questions with great explanation. Thanks once again.
The feedback I got from the customer service was very helpful and satisfying.
Thank you
Very responsive and kind person Donald G, who helped me solve the problem. Thank you.
It was my first meeting with someone from the Freelancer.com team. It was quite productive for me. I also really liked Chelsea's patience and understanding in the communication process.
Honestly, I rarely use English in my daily conversation, so I have a little difficulty, fortunately I talk with the right person in this verification program, thanks to Chelsea. V
Amy V responded very quickly to my request to withdraw my request.
Even my problem was not caused by the the platform but the support team was very helpful and kind in every respond, you can feel how they try very hard to satisfy the users needs and resolve their problem.
I really like the way the handle the problems, all the support
The helper was so cool. He showed me the way to direct solution. Thanks.
I had a problem with releasing of one milestone. Freelancer Support gives me very good advice. Thanks
I had a really good experience with support team about and issue that I had with project *******. The support team agent understood my concerns and gave my a solution and advice about how to address this type of issue next time presents
I have experienced by the SUPPORT DESK as mentioned below-
Prompt
Fast
Exactly to the point
Extremely friendly
I thank you.
Best Regards,
Naresh
I joined recently with Freelancer.com. Actually, the Freelancer.com Support Team is very supportive team. Responses are very quick and excellent. Whenever, I had any issues, so far they have responded me to the best. When I correspond with Support Team I feel that they create a very friendly atmosphere. Overall they are excellent. Thank you!
I think that the team that help me should get a medal! They solved my complicated issue and help me with all with really good support and assist
Thanks for all
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

