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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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FANTASTIC
September 8, 2021

I'm having a very best experience with them. They're trustworthy; not regret of working in their Sites. They're the best!

Date of experience: September 8, 2021
GB
1 review
0 helpful votes
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The Review
September 8, 2021

I found this event to be without stress and she was considerate and competent.

Date of experience: September 8, 2021
Australia
1 review
0 helpful votes
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New Freelancer
September 8, 2021

I am a newly verified freelancer and so far have found freelancer to be an easy site to use and the staff have been very helpful in getting me set up and ready to start freelancing.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
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Excellent
September 8, 2021

Excellent help in resolving the payment with one of client

Date of experience: September 7, 2021
India
1 review
0 helpful votes
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Thanks Jairus P for the help
September 7, 2021

Thanks for the help. The issue was solved immediately.

Date of experience: September 7, 2021
Kentucky
1 review
0 helpful votes
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Byron is great
September 7, 2021

Byron is great and was helpful in solving my need for more information.

Date of experience: September 7, 2021
Pakistan
1 review
0 helpful votes
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Feedback Removal
September 7, 2021

It's a great experience with the support team. The support team assists me in-depth about the entire process of dealing with clients and feedback removal. With the help of the support team, I contacted back with client and he confirmed to the support team to remove the feedback.

Thank you for your support.

Date of experience: September 7, 2021
Pakistan
1 review
0 helpful votes
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Verified Freelancer Program
September 7, 2021

It was a lovely discussion. Got to know a lot about Verified Freelancer Program. He was quite cooperative and answered all my questions with great explanation. Thanks once again.

Date of experience: September 7, 2021
Nigeria
1 review
0 helpful votes
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Very helpful
September 6, 2021

The feedback I got from the customer service was very helpful and satisfying.
Thank you

Date of experience: September 6, 2021
Georgia
1 review
0 helpful votes
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Freelancer Support Staff
September 6, 2021

Very responsive and kind person Donald G, who helped me solve the problem. Thank you.

Date of experience: September 6, 2021
Turkiye
1 review
0 helpful votes
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It was my first meeting with someone from the Freelancer.com team. It was quite productive for me. I also really liked Chelsea's patience and understanding in the communication process.

Date of experience: September 6, 2021
Indonesia
1 review
0 helpful votes
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Friendly and very helpful :)
September 6, 2021

Honestly, I rarely use English in my daily conversation, so I have a little difficulty, fortunately I talk with the right person in this verification program, thanks to Chelsea. V

Date of experience: September 6, 2021
California
1 review
0 helpful votes
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Good response
September 6, 2021

Amy V responded very quickly to my request to withdraw my request.

Date of experience: September 5, 2021
Tunisia
1 review
0 helpful votes
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Excellent
September 5, 2021

Even my problem was not caused by the the platform but the support team was very helpful and kind in every respond, you can feel how they try very hard to satisfy the users needs and resolve their problem.
I really like the way the handle the problems, all the support

Date of experience: September 5, 2021
Turkiye
1 review
0 helpful votes
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Good assistance.
September 4, 2021

The helper was so cool. He showed me the way to direct solution. Thanks.

Date of experience: September 4, 2021
North Macedonia
1 review
0 helpful votes
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Book Cover
September 4, 2021

I had a problem with releasing of one milestone. Freelancer Support gives me very good advice. Thanks

Date of experience: September 4, 2021
Colombia
1 review
0 helpful votes
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Good experiencie with support team
September 4, 2021

I had a really good experience with support team about and issue that I had with project *******. The support team agent understood my concerns and gave my a solution and advice about how to address this type of issue next time presents

Date of experience: September 4, 2021
Germany
1 review
0 helpful votes
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I am helped promptly and professionally
September 4, 2021

I have experienced by the SUPPORT DESK as mentioned below-
Prompt
Fast
Exactly to the point
Extremely friendly

I thank you.
Best Regards,
Naresh

Date of experience: September 4, 2021
Sri Lanka
1 review
0 helpful votes
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I joined recently with Freelancer.com. Actually, the Freelancer.com Support Team is very supportive team. Responses are very quick and excellent. Whenever, I had any issues, so far they have responded me to the best. When I correspond with Support Team I feel that they create a very friendly atmosphere. Overall they are excellent. Thank you!

Date of experience: September 3, 2021
Israel
1 review
0 helpful votes
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Freelancer is an honest place to trade
September 3, 2021

I think that the team that help me should get a medal! They solved my complicated issue and help me with all with really good support and assist
Thanks for all

Date of experience: September 3, 2021