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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I came here in first wave of COVID pandemic just for survive. But i am now more better than survive Alhamdulillah(by the grace of the ALLAH).
I am now a full timer here.
I think it was a best decision to get in here.
I had a very nice experience with Nicholl. Was very patient, helpful and answered all my questions on a very specific situation. Understood all my concerns and didn't just copy and paste answers from the Help Manual like a robot.
Overall, very smart and different customer support, Freelancer should definitely allow him a raise :D!
My problem was resolved swiftly and in a satisfactory manner.
He showed patience to understand the request and helped in resolving the issue.
I am very happy with the support team's work from freelancer.com they are very quick to respond when there are customers / members experiencing problems.
I was invited by Macall C. To get verified so I can have more opportunities and my profile stands out from others.
He did clarify everything and I got interested to get verified.
Thank you so much for helping me. I have an issue with refunding my project fee. Harriet A. Helps me to refund it.
The support service helped a lot with my request, they answered everything quickly and efficiently, thank you!
My issue has been promptly solved thank you very much
The support team is always prompt in clarifying my doubts and queries. Thank you for the support. Keep up the good work.
Freelancer provides the best projects, from small to big. I love how there's a perfect project for everyone. The freelancer staff also helped me in increasing my project engagement by making me understand the benefits of verified freelancer.
Your reply gave me a satisfaction. Your approach was very fast, when my complaint was given to you.
Al querer registrarme me pidieron un método de pago y al verificarlo se depositaron sin aviso ese mismo pago, por lo que solicite en reembolso pero todavia hay un cargo que no autorice de 0.25 USD. Y se tardaron 1 hora en dar la ultima respuesta.
When I wanted to register, they asked me for a payment method and when they verified it, the same payment was deposited without notice, so I requested a refund but there is still a charge that I do not authorize of 0.25 USD. And it took 1 hour to give the last answer.
Happy to talk with Chelsea V. and get the "Verified by Freelancer staff " badge.
She is so kind and polite.
Dear God bless Us.
Thank you!
Chelsea guided me very well and gave answers to many of my concerns
Donald G, was able to explain me the process of the dispute and helped me through my concerns, thanks a lot!
Muy rapida respuesta y el problema fue solucionado
I really appreciate Chelsea support to my case. She is very helpful and cooperative.
I have been disatisfied with freelancer before but this time I really appreciate for my problem being solved within a day or two :) Hope We get all our issues solved this quick
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

