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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Best workplace i have ever seen.
September 10, 2021

I came here in first wave of COVID pandemic just for survive. But i am now more better than survive Alhamdulillah(by the grace of the ALLAH).
I am now a full timer here.
I think it was a best decision to get in here.

Date of experience: September 10, 2021
Egypt
1 review
0 helpful votes
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Great support experience with Nicholl O.
September 10, 2021

I had a very nice experience with Nicholl. Was very patient, helpful and answered all my questions on a very specific situation. Understood all my concerns and didn't just copy and paste answers from the Help Manual like a robot.
Overall, very smart and different customer support, Freelancer should definitely allow him a raise :D!

Date of experience: September 10, 2021
Hungary
2 reviews
0 helpful votes
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Good Ticket Resolution Experience
September 10, 2021

My problem was resolved swiftly and in a satisfactory manner.

Date of experience: September 9, 2021
Qatar
1 review
0 helpful votes
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He showed patience to understand the request and helped in resolving the issue.

Date of experience: September 9, 2021
Indonesia
1 review
0 helpful votes
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Reopen my account
September 9, 2021

I am very happy with the support team's work from freelancer.com they are very quick to respond when there are customers / members experiencing problems.

Date of experience: September 9, 2021
Bangladesh
1 review
0 helpful votes
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My experience with Macall C.
September 9, 2021

I was invited by Macall C. To get verified so I can have more opportunities and my profile stands out from others.
He did clarify everything and I got interested to get verified.

Date of experience: September 9, 2021
Bangladesh
1 review
0 helpful votes
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Great service
September 9, 2021

Thank you so much for helping me. I have an issue with refunding my project fee. Harriet A. Helps me to refund it.

Date of experience: September 9, 2021
Ukraine
1 review
0 helpful votes
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I definitely recommend
September 9, 2021

The support service helped a lot with my request, they answered everything quickly and efficiently, thank you!

Date of experience: September 9, 2021
Romania
1 review
0 helpful votes
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Very fast and professional answer
September 9, 2021

My issue has been promptly solved thank you very much

Date of experience: September 9, 2021
India
1 review
0 helpful votes
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Prompt and relevant feedback
September 9, 2021

The support team is always prompt in clarifying my doubts and queries. Thank you for the support. Keep up the good work.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
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Freelancer provides the best projects, from small to big. I love how there's a perfect project for everyone. The freelancer staff also helped me in increasing my project engagement by making me understand the benefits of verified freelancer.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
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Client is unresponsive
September 9, 2021

Your reply gave me a satisfaction. Your approach was very fast, when my complaint was given to you.

Date of experience: September 8, 2021
Mexico
1 review
0 helpful votes
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Al querer registrarme me pidieron un método de pago y al verificarlo se depositaron sin aviso ese mismo pago, por lo que solicite en reembolso pero todavia hay un cargo que no autorice de 0.25 USD. Y se tardaron 1 hora en dar la ultima respuesta.

When I wanted to register, they asked me for a payment method and when they verified it, the same payment was deposited without notice, so I requested a refund but there is still a charge that I do not authorize of 0.25 USD. And it took 1 hour to give the last answer.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
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Happy Talk
September 8, 2021

Happy to talk with Chelsea V. and get the "Verified by Freelancer staff " badge.
She is so kind and polite.
Dear God bless Us.
Thank you!

Date of experience: September 8, 2021
Pakistan
1 review
0 helpful votes
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Perfect Conversation
September 8, 2021

Chelsea guided me very well and gave answers to many of my concerns

Date of experience: September 8, 2021
France
1 review
0 helpful votes
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Fast support!
September 8, 2021

Donald G, was able to explain me the process of the dispute and helped me through my concerns, thanks a lot!

Date of experience: September 8, 2021
Mexico
1 review
0 helpful votes
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Excelente servicio
September 8, 2021

Muy rapida respuesta y el problema fue solucionado

Date of experience: September 8, 2021
Egypt
1 review
0 helpful votes
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Perfect assistance from Chelsea
September 8, 2021

I really appreciate Chelsea support to my case. She is very helpful and cooperative.

Date of experience: September 8, 2021
Egypt
1 review
0 helpful votes
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Nice
September 8, 2021

Great support, he was very helpful, smart and fast.

Date of experience: September 8, 2021
India
1 review
0 helpful votes
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I got my resolution quick this time
September 8, 2021

I have been disatisfied with freelancer before but this time I really appreciate for my problem being solved within a day or two :) Hope We get all our issues solved this quick

Date of experience: September 8, 2021