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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Philippines
1 review
0 helpful votes
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Prompt Response in time of needs.
September 14, 2021

Sad experienced but I understand, the policy create more secured site to all freelancers. I am overall thankful.

Date of experience: September 14, 2021
Egypt
1 review
0 helpful votes
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Great support
September 14, 2021

The customer service is very good, the response is relatively fast and very helpful and I was really helped by them. It's a great service :)

Date of experience: September 14, 2021
India
1 review
0 helpful votes
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Jethro M. Was a great help.
September 14, 2021

He helped me with my contest refund. He is friendly. Thanks, Jethro M.

Date of experience: September 14, 2021
Ecuador
1 review
0 helpful votes
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Macall gives amazing support
September 14, 2021

Macall was who attend my requirements and he was very very cordial and attentive during the process.

Date of experience: September 14, 2021
India
1 review
0 helpful votes
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Freelancer interview for Verified badge
September 14, 2021

Splendid experience. Chelsea was cordial in her dealing and very clear with the communication. The whole thing was conducted very professionally.

Date of experience: September 14, 2021
South Africa
1 review
0 helpful votes
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Well informed representative.
September 14, 2021

The representative had all the answers to all the questions at hand. Either well trained or had the information at his disposal. Very professional.

Date of experience: September 14, 2021
Sri Lanka
1 review
0 helpful votes
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Better review of my matter
September 14, 2021

They asked my matter and taking my evidance details to solve the matter. Immidiate response to my matter.

Date of experience: September 13, 2021
Pakistan
1 review
0 helpful votes
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Very Nice
September 13, 2021

Donald G is very professional and he has his full command of all the aspects of his job. I'll wish to have him in the future whenever I face any kind of help, Highly Appreciated!

ZAIN

Date of experience: September 13, 2021
Australia
1 review
0 helpful votes
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Freelancer.com Experience
September 13, 2021

It was really a wonderful experience working with Freelancer Staff. The representor has been very cooperative and friendly.

Date of experience: September 13, 2021
Ukraine
1 review
0 helpful votes
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Good works.
September 13, 2021

This platform is not only for people with professional degrees or expertise here you can also find projects for data entry which a school student can easily do during his free time.
And most important there is a vast variety of projects for all ages and for all professions. It's very easy to search for projects and a simple and short process to bid for the project.

Date of experience: September 12, 2021
Sri Lanka
1 review
0 helpful votes
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Best supporting service
September 13, 2021

Thank you so much for quick responding & imagine your service.

Date of experience: September 12, 2021
BA
1 review
0 helpful votes
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Good experience
September 12, 2021

Fast answers, and very polite.
They answer to all my questions that i ask and give they best to explain in the details, and provide the links for the more help.

Date of experience: September 12, 2021
Egypt
1 review
0 helpful votes
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It took me a lot of emails and a lot of explanation and I sent some emails multiple times because support didn't read the email well.

Date of experience: September 12, 2021
India
1 review
0 helpful votes
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Work done
September 12, 2021

Judith j help me to get my work done, it's a great experience thank you

Date of experience: September 12, 2021
Canada
2 reviews
0 helpful votes
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Good company
September 11, 2021

freelancer.com has great support and sincere team that understand your needs with project or communication solutions between all parties.

Date of experience: September 11, 2021
Morocco
1 review
0 helpful votes
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Interactive team
September 11, 2021

I was impressed by the speed of the support team's response to my request in order to provide a hand in solving the problem of completing the verification of my credit card.
He is a great team, I wish him the best

Date of experience: September 11, 2021
India
1 review
0 helpful votes
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Good Experience
September 11, 2021

Avery well guided me in getting the verified freelancer program. Thanks for his support

Date of experience: September 11, 2021
Nigeria
1 review
0 helpful votes
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Excellent Support Team
September 11, 2021

With a superb and intelligent Support team, I was rescued from the hands of fraudulent Employer. Yes, I am a professional and always willing to render my Services to Employers but not outside the freelancer Community Rules and Policies.
Your support representative Judith J, came to my rescue with an exclusive explaination and details that was able to save me. And I am glad that helps me to take the right decision yesterday...
I am sincerely grateful and I appreciate your quick and timely response.
God bless and keep the good work.
Thanks

Date of experience: September 11, 2021
Bangladesh
1 review
0 helpful votes
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Withdraw
September 11, 2021

They have explained the matter very well. I am happy to be able to solve the problem through them. Thanks

Date of experience: September 10, 2021
Bangladesh
1 review
0 helpful votes
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Best workplace i have ever seen.
September 10, 2021

I came here in first wave of COVID pandemic just for survive. But i am now more better than survive Alhamdulillah(by the grace of the ALLAH).
I am now a full timer here.
I think it was a best decision to get in here.

Date of experience: September 10, 2021