Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow MAHESH D.
Unfollow MAHESH D.
Share Review
Report Review

Really Good Experience
September 17, 2021

Good and better experience with freelancer staff. He is good explain to me about plan and all charges.

Date of experience: September 16, 2021
Azerbaijan
1 review
0 helpful votes
Follow Sahil D.
Unfollow Sahil D.
Share Review
Report Review

Best
September 16, 2021

I found and reported some mistakes in the site. They fixed all the mistakes :)

Date of experience: September 16, 2021
India
1 review
0 helpful votes
Follow Niraj B.
Unfollow Niraj B.
Share Review
Report Review

Overall Great experience with the Freelancing team.

Date of experience: September 15, 2021
India
1 review
0 helpful votes
Follow Mohinee E.
Unfollow Mohinee E.
Share Review
Report Review

Great Experience
September 16, 2021

Resolved issue very quickly. Support team resolved the issue soon.

Date of experience: September 15, 2021
India
1 review
0 helpful votes
Follow Bhumika X.
Unfollow Bhumika X.
Share Review
Report Review

Fraud Alert
September 16, 2021

It was good and really helpful. My problem was resolved in a very short period of time.

Date of experience: September 15, 2021
Bulgaria
2 reviews
0 helpful votes
Follow Dimitar U.
Unfollow Dimitar U.
Share Review
Report Review

So far everything on a professional level, as one would expect from the best in the branche!

Date of experience: September 15, 2021
India
1 review
0 helpful votes
Follow Ganapathy Raman S.
Unfollow Ganapathy Raman S.
Share Review
Report Review

Verification Process
September 16, 2021

Chelsea was very accommodative in scheduling the call and made the entire process very easy and comfortable

Date of experience: September 15, 2021
Bangladesh
1 review
0 helpful votes
Follow Nirupon J.
Unfollow Nirupon J.
Share Review
Report Review

It's a nice conversation
September 16, 2021

I was provided all the info that I would have needed.

Date of experience: September 15, 2021
Philippines
1 review
0 helpful votes
Follow Rezan N.
Unfollow Rezan N.
Share Review
Report Review

Re-opening my account
September 15, 2021

Response from Victor came in a flash!
It didn't take so much time to re-activate my account.
Thank you!

Date of experience: September 15, 2021
Mexico
1 review
0 helpful votes
Follow Karen F.
Unfollow Karen F.
Share Review
Report Review

Review
September 15, 2021

I am very happy with the customer service, they helped me resolve my question and were very respectful and professional.

Date of experience: September 15, 2021
Nigeria
1 review
0 helpful votes
Follow patrick s.
Unfollow patrick s.
Share Review
Report Review

Excellent Customer Support
September 15, 2021

I must confess that the support I got from Macall C and the rest of the team is beyond anticipation. Continue in this great job, you have my vote.

Date of experience: September 15, 2021
Australia
1 review
0 helpful votes
Follow Peter H.
Unfollow Peter H.
Share Review
Report Review

Chat with Jessica
September 15, 2021

Jessica was pleasant, quick to the point and resolved the immediate issue straight away. No fuss. Thanks Jessica.

Date of experience: September 15, 2021
India
1 review
0 helpful votes
Follow Golu C.
Unfollow Golu C.
Share Review
Report Review

Very good experience
September 15, 2021

It was my pleasure to discuss with you Macall, you resolved my problem in a short time, quick in response, good in communication. Thank you

Date of experience: September 15, 2021
Hong Kong
1 review
0 helpful votes
Follow AMADOU T.
Unfollow AMADOU T.
Share Review
Report Review

GOOD
September 15, 2021

Very cool and the person explained everything clearly

Date of experience: September 15, 2021
India
1 review
0 helpful votes
Follow Abheesh G.
Unfollow Abheesh G.
Share Review
Report Review

As my experience, Freelancer.com is the best freelancing hub I have ever experienced online. I have surfed and registered for other freelancer job sites. But I didn't even try to hit any projects for deferent reasons. Now I am not aware about the rating of Freelancer.com, but believing that will be the first position in the world of freelancing, because there is no other reason to be a runner up. The security of bids are other important factor. The milestone system provide equal control on both employee and employer.
One draw back I found is, there are so many junk or dummy projects are coming. If there is any meter to filter them, will be a good improvement. I suggest to add more mandatory field for some one who is posting the jobs, so that serious employer only post the jobs.

Date of experience: September 14, 2021
Ukraine
1 review
0 helpful votes
Follow Artem V.
Unfollow Artem V.
Share Review
Report Review

Very good
September 14, 2021

This freelancer site is very good. If we have issues, Awesome freelancer support will help us any time. I am really excited about this site.
I will do my best to become good freelancer in here.

Date of experience: September 14, 2021
Pakistan
1 review
0 helpful votes
Follow Annie R.
Unfollow Annie R.
Share Review
Report Review

Needed help about portfolio
September 14, 2021

My experience was really good. The chat was very helpful.

Date of experience: September 14, 2021
Egypt
1 review
0 helpful votes
Follow Peter O.
Unfollow Peter O.
Share Review
Report Review

Quick and to the point
September 14, 2021

It's fast and addressed the issue right away and the agent Byron was very helpful and friendly.

Date of experience: September 14, 2021
Pakistan
1 review
0 helpful votes
Follow Muhammad X.
Unfollow Muhammad X.
Share Review
Report Review

Problem resolution approach using SOP
September 14, 2021

It was a nice experience of this chat,... I am sure my problem will be solved soon.

Date of experience: September 14, 2021
Ecuador
1 review
0 helpful votes
Follow RUBEN Q.
Unfollow RUBEN Q.
Share Review
Report Review

Freelancer Verification with Chelsea V.
September 14, 2021

Chelsea was very nice and made the progress go fluently, she is also very professional and kind.

Date of experience: September 14, 2021