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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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Nice
September 21, 2021

I had a problem with refunding my deposit. I tried to chat online with support. It's done after few minutes. Im aware of that that was the fastest and helpful support.

Date of experience: September 21, 2021
Pennsylvania
1 review
0 helpful votes
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Experience with Freelancer
September 21, 2021

The people who assisted me were nice and friendly.

Date of experience: September 21, 2021
Lebanon
1 review
0 helpful votes
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Contest Handover
September 21, 2021

I had a few questions concerning the handover process in contests and thank you Donald G. For the help and quick response!

Date of experience: September 21, 2021
Florida
1 review
0 helpful votes
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Confused about hiring process
September 21, 2021

Quick response and thorough clarification of my question.

Date of experience: September 21, 2021
South Africa
1 review
0 helpful votes
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Releasing funds
September 21, 2021

Response time a little slow but the staff always come through with a helpful, useful answer to queries. Polite and respectful always.

Date of experience: September 21, 2021
Philippines
1 review
0 helpful votes
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The best customer service
September 21, 2021

They are very helpful, especially Ashton D. I do not know what to do but he patiently guided me. And then when i can't still find it, he suggested to do it instead. Very much appreciated!

Date of experience: September 20, 2021
Barbados
1 review
0 helpful votes
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Javier is the Bestest
September 20, 2021

Javier was clear, quick to clarify and resolve the matter.

Date of experience: September 20, 2021
Nigeria
1 review
0 helpful votes
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Best experience so far this year
September 20, 2021

It is one of the best experiences this year, smooth, and take every detail into consideration.

Date of experience: September 20, 2021
RU
1 review
0 helpful votes
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Getting a opportunity
September 20, 2021

I am a freelancer who are seeking a full time job on freelancer.com.
I think it is a good platform for many talent developers.
High recommeded!

Date of experience: September 19, 2021
India
1 review
0 helpful votes
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SUPPORTIVE
September 19, 2021

Jessica understood the issue and come up with best support

Date of experience: September 19, 2021
Malaysia
1 review
1 helpful vote
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Freelancer.com Support Mr Judith J. Has been really responsive and helpful. He answered me in less than 10 minutes.
I really appreciate his response since I am very new with Freelancer.com. Today I am very excited to get response from "client" and almost contacted the number the "client" provided. But before I proceed, I go through the profile, and read some advises from Freelancer.com.
I hope in future I can get quality clients to hire me for my service.
Thank you.

Date of experience: September 18, 2021
Bangladesh
1 review
0 helpful votes
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Experience with the Support Team
September 18, 2021

It was good. The support team was very responsive and never delayed to answer to my queries. I got the answers without any confusion. Thanks!

Date of experience: September 18, 2021
GB
1 review
0 helpful votes
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Prompt and efficient
September 17, 2021

Really appreciate the services of the support they took a prompt action on my case

Date of experience: September 17, 2021
Poland
1 review
0 helpful votes
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It took a while, but my issue was solved
September 17, 2021

I had issue with my address verification, because none of my documents listed on site were suitable (polish ID or bank statement doesn't have an address on it). Support guy was very professional and empathetic. It took around 40 minutes, but he helped me solve my problem with help from verification team.

Date of experience: September 17, 2021
Slovakia
1 review
0 helpful votes
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Very helpful!
September 17, 2021

Great experience. Problem was solved extremely fast

Date of experience: September 17, 2021
South Africa
1 review
0 helpful votes
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Excellent
September 17, 2021

Excellent service, thanks so much for the help. Appreciate it very much

Date of experience: September 17, 2021
India
1 review
0 helpful votes
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Querry against a fraud
September 17, 2021

There is a company which is doing fraud to people and taking there money. The company name is Startech S. Then I took assistance of freelancer support group and they block the account of that company and persons related to it.

Date of experience: September 17, 2021
Bangladesh
1 review
0 helpful votes
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Great man! I need information and he gave me information in an outstanding method. Very helpful.

Date of experience: September 17, 2021
India
1 review
0 helpful votes
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Great customer support
September 17, 2021

I was about to get scammed by a person for he was asking for a security deposit.
So, i reported him and his account was deleted by freelance.

Date of experience: September 17, 2021
India
1 review
0 helpful votes
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Greate Guidance
September 17, 2021

Good it was nice guidence and explanation on the product detail and the process is explained in good manner with regular followup

Date of experience: September 17, 2021