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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Massachusetts
1 review
0 helpful votes
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Excellent Help with an Odd Problem
September 22, 2021

We had a project finish early and needed to get the final milestone payment refunded. Problem! That was not an option for the freelancer. Support did a great job of figuring out the issue (was an hourly job w/ auto billing enabled). Problem solved...

Date of experience: September 22, 2021
Pakistan
1 review
0 helpful votes
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Limit my account
September 22, 2021

Had a greate and informative experience with your agent. He/she guide me and resolve the Metter as per policy. Thanku for your support

Date of experience: September 22, 2021
Florida
1 review
0 helpful votes
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Excellent service
September 22, 2021

They constantly communicated with me until the issue was resolved

Date of experience: September 22, 2021
Pakistan
1 review
0 helpful votes
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Very great support
September 22, 2021

They have very nice rules and very good support, I have maintain my profile with the help of freelancer

Date of experience: September 22, 2021
Texas
1 review
0 helpful votes
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Thanks Jethro
September 22, 2021

You were awesome for processing my request so quickly and stress free!

Date of experience: September 22, 2021
NL
1 review
0 helpful votes
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Excellent
September 22, 2021

I love Freelancer~
I hope to work with many clients in freelancer.com.

Date of experience: September 22, 2021
Belgium
1 review
0 helpful votes
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Quick response
September 22, 2021

Very awesome work, it was quick. Thank you for helping me out.

Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Damn fast resolution
September 22, 2021

Judith was super fast with a reply to my query and gave me additional resources without having asked to.

Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Excellent service
September 22, 2021

The support team acknowledged my concern to depth and was most appropriate I could have expected.

Date of experience: September 22, 2021
India
1 review
0 helpful votes
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Fraudsters roam free
October 22, 2021

Lost 3000inr to a client in name of some ip agreement and then blocked me. Highly dissapointing experience.

Date of experience: September 22, 2021
Philippines
1 review
0 helpful votes
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Locked Funds Dispute
September 22, 2021

A payment from a certain project has been locked when I was trying to withdraw it from my account. I found out that it was due to a verification issue of my client. I sent a message to the Freelancer Support Team to inform them about it and asked them on how to settle the issue so I could proceed with the withdrawal process. The team did respond to me immediately. They reached out to my client and sent her a walkthrough of the verification process. On the other hand, they have also kept me updated on the progress. Since my client has been very cooperative (she was really kind enough to do the verification process twice) and the Freelance Support Team being active when it comes to answering inquiries, we were able to resolve the issue and the funds have been unlocked.

Date of experience: September 22, 2021
South Africa
1 review
0 helpful votes
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NDA Access
September 22, 2021

Response was prompt and effective, resolved my query quickly

Date of experience: September 22, 2021
Sri Lanka
1 review
0 helpful votes
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Fast response with a quality work.
September 22, 2021

Macall contacted me a couple of weeks ago. He offered me a plan to pay the freelancer verified fee even though I did not have enough funds in my account.
And he was there every time when I send a message to him. I got the reply within an hour. Really satisfied the service.
Thanks again, Freelancer.

Date of experience: September 22, 2021
Australia
1 review
1 helpful vote
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Private contest and communication with freelancers was displayed openly google.

Unfortunately customer service does not read your enquiry and palms you off to a new person. Thus making you repeat your enquiry until you give up or fix the issue yourself. I am unsure if this is the strategy or that the care factor is quite low.

Personally i will never use this company again. The service experience has ruined the business relationship. I will take my business elsewhere.

Date of experience: September 21, 2021
India
1 review
0 helpful votes
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The Freelancer.com support team is absolutely amazing! I am very much grateful to them for considering my concern with very deep thought and seriousness. Within hours, they responded to my situation, and they were able to communicate the matter effectively with the employer. Thankyou very much dear, support team for providing me an amazing platform, and a safe place to showcase my talents and abilities, at the same time helping people from all over The World! Working at Freelancer.com has totally transformed my life, in ways, I could never imagine!

Date of experience: September 21, 2021
VE
1 review
0 helpful votes
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Excelente atención
September 21, 2021

Jairus me atendió y aclaró todas mis inquietudes de manera amable, precisa y rápida. Muchas gracias

Date of experience: September 21, 2021
Colombia
1 review
0 helpful votes
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To the point but always gentle
September 21, 2021

I was getting a hard time with the authentication of my credit card, and with the support team helping me through this, being fast at their respond and always to on the point but having a good behavior and gentliness, i would absolutly recomend for a friend or someone who is in trouble, like i was.

Date of experience: September 21, 2021
Spain
1 review
0 helpful votes
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Excellent support
September 21, 2021

Always prompt and great help, excellent support team. Thank you again!

Date of experience: September 21, 2021
Brazil
1 review
0 helpful votes
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Very good
September 21, 2021

It was an excellent experience. I got the help I needed and it saved me from a scam. I almost lost a lot of time and money. Thank you so much for your help!

Date of experience: September 21, 2021
Pakistan
1 review
0 helpful votes
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A very quick and helpful response.
September 21, 2021

I talked to Jethro today about an issue with my previous projects. He guided me very well.

Date of experience: September 21, 2021