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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Awesome service
September 26, 2021

Quick response from freelancer team and really co operative

Date of experience: September 25, 2021
Virginia
1 review
0 helpful votes
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Freelancer Support Review
September 25, 2021

I was being charged monthly dormant fees, and i wasn't quite sure why. I contacted support, and the representative explained why i was being charged and how to avoid it in the future. He was also able to refund the fees i was charged, which i appreciate very much.

Date of experience: September 25, 2021
California
1 review
0 helpful votes
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Excellent customer service
September 25, 2021

The staff were so helpful and kind. Would recommend to freelancers looking for gigs!

Date of experience: September 24, 2021
California
1 review
0 helpful votes
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Looking for html responsive expert
September 24, 2021

Yes thank you so much for helping me out, your services always good thank you once again.

Date of experience: September 24, 2021
Mexico
1 review
0 helpful votes
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Keep the great work guys, I really loved the instant customer support chat. Congrats

Date of experience: September 24, 2021
Bangladesh
1 review
0 helpful votes
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Thanks for freelancer team
September 24, 2021

Thanks for freelancer team, i am happy for freelancer service

Date of experience: September 24, 2021
France
1 review
0 helpful votes
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Refund
September 24, 2021

I worked with a freelancer programer, he made me a bad work,
I asked a freelancer to have a refund, and they did it
Very good support and very attentive
Love freelancer

Date of experience: September 24, 2021
Armenia
1 review
0 helpful votes
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Rapid Help and support
September 24, 2021

I would like to say thank you for the help and support the freelancer provided, specially regarding my last problem. You answered very quickly which I'm grateful for it.

Date of experience: September 24, 2021
Romania
1 review
0 helpful votes
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Verified by Freelancer.
September 24, 2021

It was very nice talking to Chelsea, easy and clear conversation, very professional. I really enjoy it.

Date of experience: September 24, 2021
Cameroon
1 review
0 helpful votes
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Very good customer service
September 24, 2021

The agent that handled my ticket was very knowledgeable and really swift in handling the problem.

Date of experience: September 24, 2021
Turkiye
1 review
0 helpful votes
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Great support and guidance
September 24, 2021

Freelancer supports and guidance are great. All points are explained in details and all possible helps are made. Thank you Macall C.

Date of experience: September 23, 2021
Bangladesh
1 review
0 helpful votes
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Outstanding Experience
September 24, 2021

This is very amazing experience with freelancer teams

Date of experience: September 23, 2021
Lebanon
1 review
0 helpful votes
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Great Opportunity
September 23, 2021

I am new to freelancer but I made some bids. Although I didn't have the chance to win any bid, I keep bidding and I think it is a great opportunity for freelancers to win jobs online. I had an error and contacted the support team who replied very quickly. I would like to thank you all.

Date of experience: September 23, 2021
Pakistan
1 review
0 helpful votes
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Quick Support
September 23, 2021

It was very quick support and answer me what I wanted so thanks freelancer support team.
I LOVE YOU.

Date of experience: September 23, 2021
Spain
1 review
0 helpful votes
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Excelent feedback
September 23, 2021

I am very pleased with the attention of Freelancer.
Unfortunately, the people who use the app is not transparent and respectful with the main idea of the app.

Regards,

Date of experience: September 23, 2021
Canada
1 review
0 helpful votes
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Highly recommend! Looking forward to working with freelancer in the future.

Date of experience: September 23, 2021
India
1 review
0 helpful votes
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Best service prompt response
September 23, 2021

It was a good experience and there were multiple follow up which is appreciated

Date of experience: September 23, 2021
Morocco
1 review
0 helpful votes
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Good quality service
September 23, 2021

I once dealt with an issue in my balance points and the team helped me clear it up. The experience was seamless and reassuring.

Date of experience: September 23, 2021
Argentina
1 review
0 helpful votes
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I have on the platform all the tools to find and carry out freelance jobs. Additionally, whenever I requested support, the response was excellent.

Date of experience: September 23, 2021
India
1 review
0 helpful votes
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I was not quite sure if I need to do this or not. He explained me really well and finally I agreed to be verified!

Date of experience: September 22, 2021