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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Very helpful
September 28, 2021

Thanks for your help. I really appreciate your time.

Date of experience: September 28, 2021
Saudi Arabia
1 review
0 helpful votes
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Excellent Customer Service
September 28, 2021

Quick response on resolving issues involving client and freelancer

Date of experience: September 28, 2021
Florida
1 review
0 helpful votes
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Jessica B. Was very helpful.
September 28, 2021

She got to the crux of my problem and fixed it quickly. Because of this, I will remain with Freelancer and will upgrade once I'm up and running. Very good employee!

Date of experience: September 28, 2021
India
1 review
0 helpful votes
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Profile Verification
September 28, 2021

Chelsea V. helped me understand the rules & conducted the verification process smoothly. Thank you so much for the support. Stay safe :)

Date of experience: September 28, 2021
Egypt
1 review
0 helpful votes
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Introducing Freelancer Verified Program
September 28, 2021

All Clear! Many Thanks Freelancer Staff for introducing Freelancer Verified Program, I appreciate your help.

Date of experience: September 28, 2021
Viet Nam
1 review
0 helpful votes
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Great support
September 28, 2021

Chelsea helps me to verify my account with a friendly yet professional attitude. Thanks a lot, Chelsea!

Date of experience: September 28, 2021
Philippines
1 review
0 helpful votes
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The Freelancer team represents among the highest levels of customer service I have experienced. Information was accurate, responses to queries were turned around very fast. Answers were clear and where necessary detailed enough for us to make informed decisions quickly, minimizing the end-to-end time to process complex transactions among a number of parties.

Date of experience: September 27, 2021
Pakistan
1 review
0 helpful votes
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Verified Badge Meeting
September 28, 2021

She was friendly and have a clear sound.
I am thankful for her to make the my meeting successful.

Date of experience: September 27, 2021
Egypt
1 review
0 helpful votes
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Great support
September 28, 2021

Great support, very helpful, and very quick response.

Date of experience: September 27, 2021
RU
1 review
1 helpful vote
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I had some issues several times related to payment and working with developer since he is not responsible for work. I don't hesitate to contact support then they always do good job. In a word, miracle worker!

Date of experience: September 27, 2021
Pakistan
2 reviews
0 helpful votes
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Amazing freelancing platform
September 27, 2021

I been on this site past 10 years and they are awsome. This platform changed my life

Date of experience: September 27, 2021
Germany
1 review
0 helpful votes
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Fantastic Support Team!
September 27, 2021

I've been on the platform for a few year now and must say that the support has always been fantastic. The support team always tries to review a matter unbiased and present a feasible solution.

Date of experience: September 27, 2021
Bangladesh
1 review
0 helpful votes
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Asking for a support.
September 27, 2021

I was came up with a question and find a satisfying answer. Also a great communication. Thanks a lot.

Date of experience: September 27, 2021
PS
1 review
0 helpful votes
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Thankful for Amazing experience.
They are the fastest and kindest support I have dealed with. They email me to insure that the problem has been solved.

Thanks again and best wishes

Date of experience: September 27, 2021
India
1 review
0 helpful votes
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Great Support
September 27, 2021

It was a refund issue. They have tackled my issue in a prompt and professional way. I am really satisfied with their true support.

Date of experience: September 27, 2021
India
1 review
0 helpful votes
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Issue with client
September 27, 2021

While I am putting bid for two projects, both the clients were asked me to deposit a certain amount in the name of registration fees. As I have felt some fowl play, I have raised a ticket with Team Freelancer and Mr. Judith J from the support team has guided me promptly to deal with the clients.
As per his advice, I have not deposited any fees to the clients and stopped chatting with them.
I am extremely grateful to Mr. Judith J.
THANKS A LOT Mr. Judith.

Date of experience: September 27, 2021
Bangladesh
1 review
0 helpful votes
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Freelancer feedback
September 27, 2021

It was clear and straight to the point. No confusion or anything. Very professional agents. Can't recommend more!

Date of experience: September 26, 2021
Egypt
1 review
0 helpful votes
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Professional and nice conversation
September 27, 2021

Professional and nice conversation. Everything was clear with respectful contact.

Date of experience: September 26, 2021
Pakistan
1 review
0 helpful votes
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Excellent
September 26, 2021

Excellent experience. Quick and positive response from team.

Date of experience: September 25, 2021
Pakistan
1 review
0 helpful votes
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Perfect Explanation
September 26, 2021

It was Pleasure's to talk with Machel, He is so nice and hopefully while telling me the Product detail and what that tag give me benefit.

Date of experience: September 25, 2021