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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Professional and friendly
October 1, 2021

A very friendly and professional person. He didn't skimp on me with any information. I had the pleasure of talking to him a lot

Date of experience: October 1, 2021
Morocco
1 review
0 helpful votes
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Money transfer
October 1, 2021

The support answer very fast, the problem was in credit card, Thanks for your help

Date of experience: October 1, 2021
Pakistan
1 review
0 helpful votes
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Good experience overall and smooth interaction. He presented me with a great opportunity to avail verified freelancer badge, about which I have been thinking from last 8 months and finally I am getting onboard. Thank you Macall.

Date of experience: October 1, 2021
India
1 review
0 helpful votes
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Verified by Freelancer program
October 1, 2021

Macall C. Has describe very well about this program... I am glad to know about this features... I will signup this program in future when I have enough balance.
Thank you Macall.

Date of experience: September 30, 2021
Turkiye
1 review
0 helpful votes
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Good Communication
September 30, 2021

My problem was easily understood and solved. Thank you Elis S.

Date of experience: September 30, 2021
GB
1 review
0 helpful votes
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Helpful
September 30, 2021

I have been asked by 2 projects to pay insurance before being taken on. I thought that was wrong and your person said the same. I will report the employers. Thankyou.

Date of experience: September 30, 2021
Canada
1 review
0 helpful votes
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Account Suspended
September 30, 2021

I was a bit surprised and annoyed. I was trying to get my account back, every time it was asking me need more information. I contact support team and Mr. Jay P. Assisted me. Helped me in getting my account back.

Date of experience: September 30, 2021
Sri Lanka
1 review
0 helpful votes
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Best customer care and support.
September 30, 2021

I'm still excited about successfully solving my financial problem.

Date of experience: September 30, 2021
India
1 review
0 helpful votes
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Satisfied (Ticket resolved as expected)
September 30, 2021

Freelance support team members are actively supportive.
I am very glad that issue resolved in a quick time.

Date of experience: September 30, 2021
AE
1 review
0 helpful votes
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Great
September 30, 2021

She was so helpful well listening and push me to work more

Date of experience: September 29, 2021
Argentina
1 review
0 helpful votes
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Refund :)
September 29, 2021

I am very grateful for the attention to the page since, due to an unfortunate event, I could not use the funds in the project for which they were destined and they were able to request a refund for me. Thank you.

Date of experience: September 29, 2021
Australia
1 review
0 helpful votes
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From start to finish very professional
September 29, 2021

Every body for filled my wishes to the highest standard

Date of experience: September 29, 2021
Brazil
1 review
0 helpful votes
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Reasonable
September 29, 2021

I had to request several times to finally start the refund process, but today 09/29/2021 they starte

Date of experience: September 29, 2021
Pakistan
1 review
0 helpful votes
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Frequently Asked Questions
September 29, 2021

It was great to talk to Macall, He answered my all questions and guided me in brilliant way, I am 100% satisfied with Freelancer Support team and I really appreciate their efforts and supports.

Thank you.

Date of experience: September 29, 2021
Portugal
1 review
0 helpful votes
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Waist of time
October 29, 2021

Scrolling jobs which don't fit, without an easy filter such as hebrew language, receiving useless support from your team made my experience awful

Date of experience: September 29, 2021
Greece
1 review
0 helpful votes
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Excellent
September 29, 2021

With a large community and a support team always by your side, this platform is a true opportunity for freelancers out there seeking new experiences. Definitely recommended. Thank you, Freelancer.

Date of experience: September 28, 2021
India
1 review
0 helpful votes
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I am new to freelancer and have done bidding for 2 projects and both clients asking for money from me. Now both the clients' accounts(Priyasingh5303, mahinda826) are closed. Byron C. Clarified my doubt and guided me not to pay any client.
Thanks to Byron for saving me from scam.

Date of experience: September 28, 2021
Philippines
1 review
0 helpful votes
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I asked her regarding a client who requested for security deposits before I apply for a job.

Date of experience: September 28, 2021
Indonesia
1 review
0 helpful votes
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Very Helpful
September 28, 2021

Everytime I'm stuck or having an issue, their CS chat representative are always helpful and informative.

Date of experience: September 28, 2021
Bangladesh
1 review
0 helpful votes
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Good experience
September 28, 2021

Thank You for your service, i hope it will be batter day by day

Date of experience: September 28, 2021