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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Viet Nam
1 review
0 helpful votes
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Chelsea's support is amazing.
October 4, 2021

I want to get the verified program on this platform, and Chelsea gave me a great support! Super nice communication. Thank you so much.

Date of experience: October 3, 2021
KR
1 review
0 helpful votes
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Appreciation
October 3, 2021

Thank you very much administration solved my problem very fast and clearly

Date of experience: October 3, 2021
RU
1 review
0 helpful votes
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I met agent Kelly for a minor issue.
She was really great and very friendly to help me out what solutions do I have and to decide what to choose.
Thanks!

Date of experience: October 3, 2021
Pakistan
1 review
0 helpful votes
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Client was a spam and didn't pay.
October 3, 2021

Although, Freelancer has failed to protect its user's interests or money. However, the customer support is quite good and I'm satisfied with their response time.

Date of experience: October 3, 2021
Qatar
1 review
0 helpful votes
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Excellent Customer Service
October 3, 2021

Kelly was so helpful and addressed my concern directly.
Thank you for your support

Date of experience: October 3, 2021
Pakistan
1 review
0 helpful votes
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Refund
October 3, 2021

I received my money back. I thank ful to here for help.

Date of experience: October 3, 2021
Pakistan
1 review
0 helpful votes
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Unfamiliar charges
November 2, 2021

It's a great experience with support team. I am really impressed by your services.
They provide me a great services and quick response. I am very thankful to you people.

Date of experience: October 3, 2021
Viet Nam
4 reviews
4 helpful votes
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Refer to feedback of a fraud project
November 2, 2021

Freelancer are open website support to communicate between freelancers and recruiters. We trust and believe the projects in the website to work as a freelancer. I satisfy with feedback from Freelancer service support to deal with my request. Please try more to eliminate the projects are not standard to avoid that will be lost the trust of the professional who would like to have the good platform to cooperation to develop the business

+6
Date of experience: October 3, 2021
Viet Nam
1 review
0 helpful votes
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I was able to communicate directly with the freelancer on freelancer, he helped me a lot. 5 stars here is the best if possible give more stars i will do it, Thank Man Avery very much!

Date of experience: October 2, 2021
Egypt
1 review
0 helpful votes
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Kelly feedback
October 2, 2021

I want to say that kelly helped me to solve my problem and she contact with the the reviewers to solve it she did well i am very happy... 3 hours to solve my problem but with kelly she did solve it with couple of minutes
Much thanks

Date of experience: October 2, 2021
Pakistan
1 review
0 helpful votes
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I am here to give review to Kelly V. Freelancer support staff - I believe. They Helped me resolve my account issue, I had an unwanted negative balance number of 120 in my account and they took time to review the case, resolved it in matter of 5 minutes, highly appreciated!

Kelly you are awesome!

Date of experience: October 2, 2021
India
1 review
0 helpful votes
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Quick response
October 2, 2021

Quick and positive response and great support from the team.

Date of experience: October 2, 2021
Philippines
1 review
0 helpful votes
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Helpful
October 2, 2021

Kelly is very helpful and knows the field I was pointing out. Thank you

Date of experience: October 2, 2021
Pakistan
1 review
0 helpful votes
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Prefered and verified freelancer
October 2, 2021

Hi
Thank you for having me chance to give my feedback here. Freelancer.com is a good platform to earn money. But there are 2 big following issues.
1) Please secure your freelancer's milestones like Fiverr. Like a couple of times client did not release money after completing the project. There would be 3 days for clients to answer the freelancer, if he will not answer, money should be released itself.
2) Some time we need to put a dispute against the client. There would be no option for both (client and freelancer) to give feedback. As you know, who will give positive feedback after dispute?
Even one of my project someone awarded me project. She said to me to start work. But i insisted to create milestones first. She closed the project and left a bad review (some abuse) all are in the record in chat. I requested to remove this feedback to freelancer support center. He removed on text and not removed whole feedback and when left on 1 star out of 5 starts.

Date of experience: October 2, 2021
India
1 review
0 helpful votes
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Macall is very nice person
October 2, 2021

He is very easy to deal person, He clear all my queries and give me time to think about.
He is very friendly and very understanding.
I love to talk with him.
Just because of him, I had made my mind to signup for verified program.
Best wishes for future.
Thank you

Date of experience: October 2, 2021
Bangladesh
1 review
0 helpful votes
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Thanks to the support guys specially Elis S, Figaro K, Rox C, Eli D, Satomi D, Maxwell P, Gabriella G. You guys were awesome. Thanks for your awsome support team.

Date of experience: October 1, 2021
Ecuador
1 review
0 helpful votes
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Good service
October 1, 2021

Fast and precise. Told me everything i needed to know

Date of experience: October 1, 2021
Philippines
1 review
0 helpful votes
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Responsive Support
October 1, 2021

I have an issue with authenticating my card and assistance from support is fast just few minutes after ticket raised

Date of experience: October 1, 2021
India
1 review
0 helpful votes
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Good person
October 1, 2021

A great opportunity to work with her. Hope we could have more works in the future.

Date of experience: October 1, 2021
Belgium
1 review
0 helpful votes
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The support engineer explained what had caused the issue and was able to resolve the accidentally closed project in next to no time. Thanks Figaro K!

Date of experience: October 1, 2021