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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I want to get the verified program on this platform, and Chelsea gave me a great support! Super nice communication. Thank you so much.
Thank you very much administration solved my problem very fast and clearly
I met agent Kelly for a minor issue.
She was really great and very friendly to help me out what solutions do I have and to decide what to choose.
Thanks!
Although, Freelancer has failed to protect its user's interests or money. However, the customer support is quite good and I'm satisfied with their response time.
Kelly was so helpful and addressed my concern directly.
Thank you for your support
It's a great experience with support team. I am really impressed by your services.
They provide me a great services and quick response. I am very thankful to you people.
Freelancer are open website support to communicate between freelancers and recruiters. We trust and believe the projects in the website to work as a freelancer. I satisfy with feedback from Freelancer service support to deal with my request. Please try more to eliminate the projects are not standard to avoid that will be lost the trust of the professional who would like to have the good platform to cooperation to develop the business
I was able to communicate directly with the freelancer on freelancer, he helped me a lot. 5 stars here is the best if possible give more stars i will do it, Thank Man Avery very much!
I want to say that kelly helped me to solve my problem and she contact with the the reviewers to solve it she did well i am very happy... 3 hours to solve my problem but with kelly she did solve it with couple of minutes
Much thanks
I am here to give review to Kelly V. Freelancer support staff - I believe. They Helped me resolve my account issue, I had an unwanted negative balance number of 120 in my account and they took time to review the case, resolved it in matter of 5 minutes, highly appreciated!
Kelly you are awesome!
Quick and positive response and great support from the team.
Kelly is very helpful and knows the field I was pointing out. Thank you
Hi
Thank you for having me chance to give my feedback here. Freelancer.com is a good platform to earn money. But there are 2 big following issues.
1) Please secure your freelancer's milestones like Fiverr. Like a couple of times client did not release money after completing the project. There would be 3 days for clients to answer the freelancer, if he will not answer, money should be released itself.
2) Some time we need to put a dispute against the client. There would be no option for both (client and freelancer) to give feedback. As you know, who will give positive feedback after dispute?
Even one of my project someone awarded me project. She said to me to start work. But i insisted to create milestones first. She closed the project and left a bad review (some abuse) all are in the record in chat. I requested to remove this feedback to freelancer support center. He removed on text and not removed whole feedback and when left on 1 star out of 5 starts.
He is very easy to deal person, He clear all my queries and give me time to think about.
He is very friendly and very understanding.
I love to talk with him.
Just because of him, I had made my mind to signup for verified program.
Best wishes for future.
Thank you
Thanks to the support guys specially Elis S, Figaro K, Rox C, Eli D, Satomi D, Maxwell P, Gabriella G. You guys were awesome. Thanks for your awsome support team.
Fast and precise. Told me everything i needed to know
I have an issue with authenticating my card and assistance from support is fast just few minutes after ticket raised
A great opportunity to work with her. Hope we could have more works in the future.
The support engineer explained what had caused the issue and was able to resolve the accidentally closed project in next to no time. Thanks Figaro K!
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

