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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VE
1 review
0 helpful votes
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Very good explanation
October 6, 2021

I explain myself simply and accurately, although there was some confusion on my part, I feel that he has done a good job explaining me, thank you

Date of experience: October 6, 2021
Bangladesh
1 review
0 helpful votes
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Helpful
October 6, 2021

It was so helpful. She is an amazing guy. I am satisfied. Thank you

Date of experience: October 6, 2021
Germany
1 review
0 helpful votes
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Professional and helpful
October 6, 2021

My freelancer contact was very helpful and professional. He wrote me a couple of times in an easy manner and told me about the benefits of the verified freelancer program. I usually do some jobs on the side, where I have an ok-ish side-income. I hope to increase my revenues through the program and looking forward working together with them.

Date of experience: October 6, 2021
Pakistan
1 review
0 helpful votes
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Love This Website
October 6, 2021

I love this website especially the Help and Support Team. They are very professional and very fast to reply and help. Also, this is a great platform to work as a freelancers or clients.

Date of experience: October 6, 2021
India
1 review
0 helpful votes
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Freelancer Verified Badge
October 6, 2021

It was great talking to Chelsea. She talked perfectly and explain everything. Best communication skills.

Date of experience: October 5, 2021
Nigeria
1 review
0 helpful votes
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Awesome!
October 5, 2021

Fast and quick resolution, thought it would have been more troublesome. Kudos!

Date of experience: October 5, 2021
Albania
1 review
0 helpful votes
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Chat with Jethro
October 5, 2021

I had the great communication with Jethro. He explained me everything about the freelancer product, verified. Great experience.

Date of experience: October 5, 2021
Michigan
1 review
1 helpful vote
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A review
November 4, 2021

Honestly I'm not feeling none of these sites because I've been spending all my time for the last past two weeks trying to learn and figure everything out going through the training just to find out I still need certain credentials and qualifications just to get a job so with that being said I just rather go back to working hard for my money. This is not for EVERYBODY.

Date of experience: October 5, 2021
India
1 review
0 helpful votes
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Regarding Scam by fake client
October 5, 2021

Giorno reached out to me and cleared all doubts. I am very grateful to him. I will be very careful from now on while accepting projects.

Date of experience: October 5, 2021
GB
1 review
0 helpful votes
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Quick Support
October 5, 2021

Very happy with the speed and detail of support I received. I feel very supported indeed and the situation was resolved with care.

Date of experience: October 5, 2021
Pakistan
1 review
0 helpful votes
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I am working as freelancer since from last 2 years on different platforms. But freelancer.com is best among the others. A very good and easy to use platform. I would like to thank you the freelancer.com team and management who provided us a very good platform where we work with international client from all over the world.

Date of experience: October 5, 2021
India
1 review
0 helpful votes
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Awesome experience with Macall C.
October 5, 2021

I contacted him for verified badge, he replied instantly and gave every information about it, also gave me some extra benefits. Thanks for it.

Date of experience: October 5, 2021
Pakistan
1 review
0 helpful votes
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She immediately resolve my problem, and she was very kind indeed.

Thanks Chelsea!

Date of experience: October 5, 2021
New York
1 review
0 helpful votes
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Chelsea Meeting
October 5, 2021

Excellent and very kind attention, very professional, and very important tips for a better use of the platform

Date of experience: October 4, 2021
California
1 review
0 helpful votes
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Help When Needed
October 5, 2021

The many offerings of Freelancer necessarily involve convolutions which can become traps for the unwary. Support Team is there for guidance

Date of experience: October 4, 2021
BA
1 review
0 helpful votes
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Profile Verification
October 4, 2021

I was asked by Macall C. To get verified and after he presented all opportunities and easy process of verification, I decided to do it.

Date of experience: October 4, 2021
Bangladesh
1 review
0 helpful votes
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Love it. Really happy now
October 4, 2021

Really happy now. I am getting my acI realized my mistake and I will do the right thing. I am an expert now. I will focus more on my work than before so that I can get the right job again. I will follow up all freelancer rules.
Thank you

Date of experience: October 4, 2021
Egypt
1 review
0 helpful votes
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Super helpful
October 4, 2021

The agent, Kelvin, was super helpful and nice, he gave me all the information I need!

Date of experience: October 4, 2021
Algeria
1 review
0 helpful votes
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Great service by Jam P.
October 4, 2021

I do not find words to say how great was the experience I had when I got in touch with the Freelance Support. This time it was Jam P. Who assisted me; I am still astonished how I got my issue dealt with! Jam P. Advised me to wait for 24 hours to get my problem solved, but after, it took just 5 hours! I would really like to thank Jam P. For assisting me and being very effective and efficient!
Thank you so much!

Date of experience: October 4, 2021
Japan
1 review
0 helpful votes
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Easy to talk to and fast transaction
October 4, 2021

Easy verification process, and the interview was done in my native language so it was very convenient.

Date of experience: October 4, 2021