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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Belgium
1 review
0 helpful votes
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Very responsive and concerned
October 8, 2021

Superb service provider. Am satisfied with his response

Date of experience: October 8, 2021
Algeria
1 review
0 helpful votes
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Feedback for Macall C.
October 8, 2021

Macall contacted me for the verified program, he was very kind and responsive, he answered all of my questions and he was able to lay down perfectly the features of Verified Freelancer and how it can benefit me, in other words he was just perfect!

Date of experience: October 8, 2021
Indonesia
1 review
0 helpful votes
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Fast respond, very patient in giving explanation but they only answer some of my question. I still have to figure the rest

Date of experience: October 8, 2021
Pakistan
1 review
0 helpful votes
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Freelancer Verified Badge Process
October 8, 2021

I have very good experience with her and she also guide me and answer all my questions very politely regarding the program.

Date of experience: October 8, 2021
Indonesia
1 review
0 helpful votes
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Fantastic
October 8, 2021

Can reply the message when I off in a day. Can explain clearly about the features, and open to answer some questions.

Date of experience: October 7, 2021
Brazil
1 review
0 helpful votes
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Ótimo
October 8, 2021

Helped me a lot with my problems clearly and quickly, I had a great experience being attended by her

Date of experience: October 7, 2021
India
1 review
0 helpful votes
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For clearance of my long term issue.
October 8, 2021

I received responsibility, honost with best co-operation for taking action on my proposal. Thank You so much.

Date of experience: October 7, 2021
Pakistan
1 review
0 helpful votes
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Best Platform for freelancers
October 7, 2021

Very cooperative support team always there for help

Date of experience: October 7, 2021
Pakistan
1 review
0 helpful votes
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Relief at last
October 7, 2021

My 100$ was locked since 5 months. Freelancer.com admin helped to overcome my loss by offering some free plans.
Thank you freelancer.com admin your support

Date of experience: October 7, 2021
Georgia
1 review
0 helpful votes
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Accommodating Service
October 7, 2021

Although I did not get my issue resolved for a refund. The agent added immense value so I can get better results out of my contest. The only reason I could not get the refund is because of the guarantee. However, I think with the new features and help the agent gave I will yield better results than I initially had. So I am super excited about that!

Date of experience: October 7, 2021
Mexico
1 review
0 helpful votes
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Muy buena atención
October 7, 2021

Resolvió todas las dudas que tuve sobre el programa solicitado y lo hizo de una manera muy rápida

Date of experience: October 7, 2021
Turkiye
1 review
0 helpful votes
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Miss Chelsea posed a few questions to verify my account. When I stated that I had no English practice, I left satisfied as he helped me in writing and patiently waited for my answers. Thanks.

Date of experience: October 7, 2021
Kazakhstan
1 review
0 helpful votes
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Great service!
October 7, 2021

Great, his explanation was very awesome, and it was happy to talk with him.
I will do the verified freelancer process later for sure.

-- Mukhamme-ali Baimagambetov --

Date of experience: October 7, 2021
India
1 review
0 helpful votes
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She is very polite and very professional extremely talented thank u chelsea mam

Date of experience: October 7, 2021
Pakistan
1 review
0 helpful votes
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Phenomenal
October 7, 2021

I had a good experience chatting with Freelancer support agent. They are cooperate and supportive.

Date of experience: October 6, 2021
Bangladesh
1 review
0 helpful votes
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Helpful, Communication level is good
October 7, 2021

He is good at doing conversations, and he is so much helpful.

Date of experience: October 6, 2021
Australia
1 review
0 helpful votes
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Great service!
October 7, 2021

No matter what I need, the Freelancer staff are always helpful and efficient. Most recently, the Freelancer staff reached out to me to let me know I could apply to become a verified freelancer. I had no idea about this so I was grateful the staff member who messaged me had taken the time to review my profile and let me know I was eligible. I highly recommend all freelancers to use the Freelancer.com site.

Date of experience: October 6, 2021
Viet Nam
1 review
0 helpful votes
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Good servrvices
October 6, 2021

Friendly and helpful, didnt bad as I thought. T been a great time since I work in this site

Date of experience: October 6, 2021
Illinois
1 review
0 helpful votes
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Byron
October 6, 2021

He helped me with my problem and I am completely satisfied.

Date of experience: October 6, 2021
Egypt
1 review
0 helpful votes
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Freelancer is just a Scamming website, it is trying to get money from you as much as they can, if you are a freelancer they don't care about your rights and they don't even respect you, in case the client refused to pay you after you have done the project and give the work to the client they will stand with the client even if he is wrong unless you are giving them more money than the client. So basically the balance it towards their profit, whoever will give them more money they will stand with him.
They gave 10 Euros out of 50 to me after I have done all of the work needed and the client refused to pay me my 50 euros and he even insulted me without me doing anything bad to him and I insulted him back because I care about my dignity and I am not a slave so that anyone that I am doing work for can't insult me for no reason, I decided to go through the Dispute and later the Arbitration stage and the client didn't provide any good evidences but they stood with him because he has many projects on the Website while this was my first project on the website after waiting for 7 months so they saw that the client is providing more profit to them so why not stand with him while he was obviously very wrong.
They take their fee right after you accept a project so that if any conflict happened between the freelancer and the client they will have their fee on their pockets even if the client refuse to pay the freelancer which again proves that they are scamming you.

And even when I charged my account using my Visa, they asked me to Authenticate my Visa first in order for the transaction to implement successfully but I didn't do it but guess what, when I looked in my balance I found that the money is there so they don't care if I have stolen this visa or scammed someone else to use his Visa, they just care about their profit, they are money dogs.

Date of experience: October 6, 2021