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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

India
1 review
0 helpful votes
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Feedback to Macall
October 12, 2021

Nice interaction and polite manner handling freelancers.

Date of experience: October 11, 2021
India
1 review
0 helpful votes
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Freelancer verification by Chelsea
October 12, 2021

It was great talking to Chelsea and she helped me and encouraged throughout the interview. I wish her all success in life.

Date of experience: October 11, 2021
Pakistan
1 review
0 helpful votes
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Freelancer Verified Program
October 12, 2021

Macall C. Guided me everything about the freelancer verified program. I like he even gave me an offer for a free professional membership. I'll surely be in contact with him soon. Very helpful!

Date of experience: October 11, 2021
Brazil
1 review
0 helpful votes
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Chelsea V. assistance
October 12, 2021

Chelsea knew how to conduct the interview very well and she is also very nice and lovely. I recommend her.

Date of experience: October 11, 2021
Romania
1 review
0 helpful votes
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Jessica Rules.
October 11, 2021

Yes, she is definitely ruling the scene.

She has nicely connected us to the verification team, who have solved my issue.

Everything fast and smoothly.

Very professional.

Date of experience: October 11, 2021
Spain
1 review
0 helpful votes
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All clear!
October 11, 2021

I think everything has been very clear and easy to understand.

Date of experience: October 11, 2021
India
1 review
0 helpful votes
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Excellent Verified Staff
October 11, 2021

When ever I need help from a freelancer, The Freelancer Staff give a fast response and try to sort out the problem or any technical or any kind of issue.
Really appreciate.
Thanks

Date of experience: October 11, 2021
Pakistan
1 review
0 helpful votes
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Verified freelancer meeting
October 11, 2021

The experience with her was very good, she is very nice, helpful and easy to understand, Her way of communication is very polite. I really appreciate her time for me.

Date of experience: October 10, 2021
India
1 review
0 helpful votes
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Apply verified Progress
October 11, 2021

Chelsea V. is good staff of freelancer verified team. She did excelled communication. Ask question proper way to easy understand. Thank you

Date of experience: October 10, 2021
Indonesia
1 review
0 helpful votes
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Experience in freelance
October 10, 2021

For the past few days I haven't gotten a job at a freelancer, only getting scammers 2 times asking for payment before doing the task. I have experience with scams, with experience I am not deceived again, but I am confused with the system on the freelancer web, why not make a system reviewing client projects.

Date of experience: October 10, 2021
Philippines
1 review
0 helpful votes
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I am new to Freelancer Platform and there were clients, to whom I submitted my proposals, requesting to communicate through WhatsApp. Judith J. Assisted me promptly and explained very clearly what I need to know regarding my concerns.

Date of experience: October 10, 2021
Connecticut
1 review
0 helpful votes
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Great advice and prompt!
October 9, 2021

Everyone I have dealt with thus far, this time it was Rhys, is competent, professional and friendly in all interactions. I needed some clarification on a payment procedure, and it was cleared up immediately.

Date of experience: October 9, 2021
India
1 review
0 helpful votes
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Good assistant
October 9, 2021

He helped me a lot. Assisted me in a good way polite and fast

Date of experience: October 9, 2021
Nigeria
1 review
0 helpful votes
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I am deeply grateful for his help!
October 9, 2021

It was a life saver. And he's cordial. Very nice one!

Date of experience: October 9, 2021
Indonesia
1 review
0 helpful votes
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Thanks for Judith J.
October 9, 2021

It is great.
Then, I would like to express my gratitude, especially for supporting staff (Judith J.) who has given me clear explanation for question that I asked about freelancer.

Date of experience: October 9, 2021
India
1 review
0 helpful votes
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খুব ভাল
October 9, 2021

ফ্ৰেীলেন্সাৰৰ সেৱা ভাল। কিন্তু কেতিয়াবা সমস্যা সমাধানত অলপ সময় লয়। তাৰ বাদে সকলো ভাল। এটাই অসুবিধা পাইছো, মেইল আনছাবছক্ৰাইব কৰিলেও আহি থাকে।

Date of experience: October 9, 2021
Nigeria
1 review
0 helpful votes
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The assistance was excellent
October 9, 2021

I appreciate your effective and timely support in putting me through the things I'm confused about. The response was clear and very helpful. Thanks

Date of experience: October 8, 2021
Pakistan
1 review
0 helpful votes
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Very Helpful
October 9, 2021

This person was really helpful. Very respectful manners to talk with freelancers.

Date of experience: October 8, 2021
Serbia
1 review
0 helpful votes
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Excellent support.
October 8, 2021

He gave me immediate and useful support.
I am very grateful about his support and very satisfied.

Date of experience: October 8, 2021
India
1 review
0 helpful votes
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Thank you so much
October 8, 2021

Thank for so detailed response to my silly questions...

Date of experience: October 8, 2021