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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Mohammad Almgir P.
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I got a number of hands to resolve my issue within a very short time. Easy to communicate with all the members of freelancer support team. I am so happy to work in this marketplace. I solved all my problems with the help of Support team. So nice to work with them...

Date of experience: October 13, 2021
Nigeria
1 review
0 helpful votes
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Thumb up
October 13, 2021

Patient, understanding and effective and fast response to complain

Date of experience: October 13, 2021
Bangladesh
1 review
0 helpful votes
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GREAT PERSON
October 13, 2021

It's my first experience. So i appreciate a good result.

Date of experience: October 13, 2021
Australia
1 review
0 helpful votes
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Hit and miss service.
I've had a few stabs at getting help and no one seemed to care until Erin jumped in to help.
Complete and full assessment. I just wish I'd had Erin help from the start.

Date of experience: October 13, 2021
India
1 review
0 helpful votes
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Very streamlined and smooth process
October 13, 2021

The experience was wonderful. It took just few hours for the complete process and the verifier was really helpful to answer my doubts.

Date of experience: October 13, 2021
Egypt
1 review
0 helpful votes
Follow Hany C.
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A professional interview
October 13, 2021

I enjoyed communicating with Freelancer. I have received useful information. My questions have been answered. The framework has been elucidated and clarified.

Date of experience: October 13, 2021
Italy
1 review
0 helpful votes
Follow Flora Liliana V.
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Highly efficient
October 13, 2021

Macall was very informative, kind and professional. He gave me the main details of the program and put me at ease.
Excellent agent, it was a pleasure to talk to him.

Date of experience: October 13, 2021
Pakistan
1 review
0 helpful votes
Follow Mahmood U.
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It was very friendly talk during the interview and I got verified badge by answer very simple basic questions.
Thank you Chelsea V. for being very kind during interview.

Date of experience: October 13, 2021
Bangladesh
1 review
0 helpful votes
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It was awesome
October 13, 2021

Chelsea was a good communicator. She was very friendly and helpful.

Date of experience: October 12, 2021
India
1 review
0 helpful votes
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Excellent
October 13, 2021

It was good, the experience is good. They were kind and helping

Date of experience: October 12, 2021
Pakistan
1 review
0 helpful votes
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Wonderful experience, Chelsea was polite, listened to me, and asked things in a very nice way.

Date of experience: October 12, 2021
Argentina
1 review
0 helpful votes
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Provide all the required information
October 13, 2021

Good, and he has answered my questions with a clear description of how it works.

Date of experience: October 12, 2021
Philippines
1 review
0 helpful votes
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Reopen my account
October 12, 2021

Very helpful and very accommodating customer support my account now is active
Thanks you so much! More power

Date of experience: October 12, 2021
Turkiye
1 review
0 helpful votes
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He took the time and was able to introduce the product to me with the details that I decide to pay for the application lately.

Date of experience: October 12, 2021
Indonesia
1 review
0 helpful votes
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My Future Job
October 12, 2021

Its very fun to get job as your want, your speciality, follow the rule everythings safe. Get more knowledge, new friends build network around the world, gain money. It is very valuable.
My future job.

Date of experience: October 12, 2021
India
1 review
0 helpful votes
Follow Abhijeet B.
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Macall was very clear and thoughtful
October 12, 2021

I was very confused about this whole thing. But Macall not only clarified everything but customised a good package for me! Thank you again!

Date of experience: October 12, 2021
Indonesia
1 review
0 helpful votes
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Very helpfull and very nice...
October 12, 2021

It went well and I understand the process and the interviewer also really supportive and give the answer to my questions. Really good

Date of experience: October 12, 2021
Ukraine
1 review
0 helpful votes
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Excellent service
October 12, 2021

Whenever you have some issues about the freelancer site, don't hesitate to discuss with freelancer team.
They'll suggest you excellent way to solve them.
I highly recommended freelancer team and appreciated for their efforts.
Very thank you.

Date of experience: October 12, 2021
Mexico
1 review
0 helpful votes
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They solved my problem as I expected
October 12, 2021

Although it was quite long and tiring, they did not give up, they did everything possible to solve my doubts and solve everything

Date of experience: October 12, 2021
Viet Nam
1 review
0 helpful votes
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I'm a mechanical engineer and I have 11 experience years.
Experience type: 3D, 2D models, Render, Sheet metals, Machine and Devices, industrial product, Plastic molds, plastic parts
Software program: Autodesk Inventor, Solidworks, Autocad, NX-Siemens
I am always glad to cooperate, I guarantee quick lead-time and free revisions and required. Your project will be developed with speed and high quality, as well as all the jobs already accomplished.

Date of experience: October 12, 2021