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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Montenegro
1 review
0 helpful votes
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Customer Service
October 15, 2021

Avery was very pleasant and nice to talk to. She explained the product and processed it quickly.

Date of experience: October 14, 2021
Colombia
1 review
0 helpful votes
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¡Great experience!
October 14, 2021

Avery walked me through the entire process to become a verified freelancer. She solved my doubts and offered me alternatives. I recommend her 100%!

Date of experience: October 14, 2021
Florida
2 reviews
0 helpful votes
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Customer Service
October 14, 2021

We were able to iron out our differences, which gave to me a better experience with Freelancer!

Date of experience: October 14, 2021
Ghana
1 review
0 helpful votes
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Freelancer customer experience
October 14, 2021

The customer service is top notch, and as a client, I feel very secure on the platform

Date of experience: October 14, 2021
Germany
1 review
0 helpful votes
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All perfect
October 14, 2021

Jam give me all the answer what i want, perfect support

Date of experience: October 14, 2021
Egypt
1 review
0 helpful votes
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Good experience
October 14, 2021

Great experience and i were able to get good work there and earn good money.

Date of experience: October 14, 2021
Serbia
1 review
0 helpful votes
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Awesome support stuff
October 14, 2021

This guy Byron C. From the support team was absolutely amazing and helpful, never had better experience with support in my life honestly.

Date of experience: October 14, 2021
Bangladesh
1 review
0 helpful votes
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Very friendly to chat with Jayce L.
October 14, 2021

I am very happy for this service. As I am first time with live chat, It was very easy to contact with. Thanks.

Date of experience: October 14, 2021
Spain
1 review
0 helpful votes
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Helpful
October 14, 2021

Very attentive and friendly. They also help to solve problems... :)

Date of experience: October 14, 2021
Pakistan
1 review
0 helpful votes
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Customer Support Review
October 15, 2021

I have requested to get Verified on Freelancer, the representative was having a very good communication skills and she guided me properly and helped me in getting Verified Badge. Totally Satisfied

Date of experience: October 14, 2021
Greece
1 review
0 helpful votes
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Very good
October 14, 2021

They responded immediately to my ticket. The only thing was that I needed exact directions which I took them at the end of our conversation

Date of experience: October 14, 2021
India
1 review
0 helpful votes
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Great Platform
October 14, 2021

User-friendly platform, Good support system, and easy transaction method.
You can easily communicate with clients and make your deal.

Date of experience: October 14, 2021
Pakistan
1 review
0 helpful votes
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Great customer service
October 15, 2021

They have nice customer Service. Specially Chelsea, she is super professional and nice. Also, the other staff is helpful and supportive.

Date of experience: October 14, 2021
Singapore
1 review
0 helpful votes
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Great responsive service
October 14, 2021

Service and information to the client is that have been very responsive and fully information support for the client.

Date of experience: October 14, 2021
Pakistan
1 review
0 helpful votes
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Great Communication
October 14, 2021

That's a great experience also its must to verify all users

Date of experience: October 13, 2021
Saudi Arabia
1 review
0 helpful votes
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Amazing service
October 14, 2021

My service by freelancer support group was a amazing

Date of experience: October 13, 2021
France
1 review
0 helpful votes
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The perfect support team
October 14, 2021

First of all I had a drama in the website and I was not in a good mood but the support team willingly listened to me and helped with my problem and they actually cheered me up a lot.
They were on time and provide the best support I needed.
I wish them luck and thank you.

Date of experience: October 13, 2021
Philippines
1 review
0 helpful votes
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Freelancer Support
October 13, 2021

Highly satisfied that they immediately took action for a certain issue and resolved it. Even gave an explanation that's easy to digest as a freelancer. Thank you so much

Date of experience: October 13, 2021
Bangladesh
1 review
0 helpful votes
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They are so much helpful and they have a great mind. When I got any issue they resolve the issue ASAP. I am so much grateful. Thank you.

Date of experience: October 13, 2021
Kenya
1 review
0 helpful votes
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The support team is very helpful. I was in a situation where I needed some information verified & was assigned someone to assist me within no time. I was able to resolve the issue quickly. I would definitely recommend Freelancer.

Date of experience: October 13, 2021