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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Azerbaijan
1 review
0 helpful votes
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Feedback
October 16, 2021

Very helpful! All my issues have been solved by the support!

Date of experience: October 16, 2021
Croatia
1 review
0 helpful votes
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Noah was highly informative and helpful throughout the conversation!

Date of experience: October 16, 2021
Philippines
1 review
0 helpful votes
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They helped me everytime I ponder on to some problems and they are very kind and helpful. They reply promptly and see to it that help would be essential. Thank you very much freelancer. Really worth the time. =)

Date of experience: October 16, 2021
Sri Lanka
1 review
0 helpful votes
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Compliant about Scammers
October 17, 2021

Actually very clear and very fast responded. Therefore 100% can trust this site. I thought i never use this site again and only scam site. But I realized this site 100% safe. Again I decide use this. Because of my ignorance, I fell prey to fraudsters. Although it was a loss to me, I learned a lesson from it. Resolve my all problems and by mistake I transferred money to freelance.com. Within 5 days again received to my accounts
Thanks for Freelancer team.

Date of experience: October 16, 2021
India
1 review
0 helpful votes
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Problem related to membership plan
October 16, 2021

I am facing a problem for a long time but now problem is resolved by staff member. I appreciate his help.

Date of experience: October 15, 2021
India
1 review
0 helpful votes
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Great chance!
October 16, 2021

The Freelancer staff approached me on the verified freelancer program and explained me everything. I am really happy with his support on this.

Date of experience: October 15, 2021
Romania
1 review
0 helpful votes
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Great convincer
October 16, 2021

I was not thinking of buying the verified badge but this admin has convinced me and i ll do it asap

Date of experience: October 15, 2021
Oman
1 review
0 helpful votes
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Support
October 15, 2021

Experienced Prompt response and Support. Really it was very helpful.

Date of experience: October 15, 2021
Bangladesh
1 review
0 helpful votes
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Great Experience discussion with him
October 15, 2021

He is very good! Skilled and communication is really great! Thank you.

Date of experience: October 15, 2021
Texas
1 review
0 helpful votes
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Perfect service
October 15, 2021

Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing

Date of experience: October 15, 2021
Bangladesh
1 review
0 helpful votes
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Great Suppoeter
October 15, 2021

I get Valuable Information from her/him. He/She Help As per I want. Thank you

Date of experience: October 15, 2021
Pakistan
1 review
0 helpful votes
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Freelancer Review
October 15, 2021

I chat with their support members a lot when I have some issues regarding freelancer.com and one of their Support Team Member HIS NAME: Macall, I found him really expert in his field and knows the importance of customer satisfaction, he always respond fast and answer all of my queries, I would say he is the best out there very friendly and Professional... Thank you, Brother, for your all Support

Date of experience: October 15, 2021
Bangladesh
1 review
0 helpful votes
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Nice Experience!
October 15, 2021

Very helpful and inspired me a lot. I hope I will take their help again in the future. I am working since 2012.

Date of experience: October 15, 2021
Australia
2 reviews
0 helpful votes
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Great website
October 17, 2021

I have used many different platforms for freelancing and having side projects, but freelancer really goes a step further. Really great platform for finding new customers and having your work respected.

Date of experience: October 15, 2021
Ukraine
1 review
0 helpful votes
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My Experience with Freelancer.com
October 15, 2021

One of the best platforms for working and hiring. Very professional staff.
Avery V., thank you for great communication, helpful comments and advices. Highly recommended!

Date of experience: October 14, 2021
Kenya
1 review
0 helpful votes
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A good experience
October 15, 2021

Avery reached out to me about getting verified on the site. She explained about the program in a way that made me see its value to me. She is very polite and gave me time to think about it by providing various options. I'm glad she reached out to me as I think I will be able to work competitively on the site.

Date of experience: October 14, 2021
Pakistan
1 review
0 helpful votes
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It was an amazing and delightful experience. Support team is really friendly and co-operative. I cant forget the name of Ralph who is truly supportive and facilitates with best possible guidance. Lots of respect for platform and Ralph as well. Thanks Freelancer and team as well

Date of experience: October 14, 2021
Mexico
1 review
0 helpful votes
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Verification of Freelancer
October 15, 2021

Pretty pleasant Although I requested a Spanish-speaking person, the resolution was quite satisfactory.

Date of experience: October 14, 2021
Malaysia
1 review
0 helpful votes
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Great Freelancer Support Team
October 15, 2021

Freelancer Support Team has been continuous support me all along when I have difficulty in reaching my contest holder to claim back my prize money. It has been resolved and I'm happy with their service. Keep up the good work!

Date of experience: October 14, 2021
Montenegro
1 review
0 helpful votes
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Customer Service
October 15, 2021

Avery was very pleasant and nice to talk to. She explained the product and processed it quickly.

Date of experience: October 14, 2021