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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Noah was highly informative and helpful throughout the conversation!
They helped me everytime I ponder on to some problems and they are very kind and helpful. They reply promptly and see to it that help would be essential. Thank you very much freelancer. Really worth the time. =)
Actually very clear and very fast responded. Therefore 100% can trust this site. I thought i never use this site again and only scam site. But I realized this site 100% safe. Again I decide use this. Because of my ignorance, I fell prey to fraudsters. Although it was a loss to me, I learned a lesson from it. Resolve my all problems and by mistake I transferred money to freelance.com. Within 5 days again received to my accounts
Thanks for Freelancer team.
I am facing a problem for a long time but now problem is resolved by staff member. I appreciate his help.
The Freelancer staff approached me on the verified freelancer program and explained me everything. I am really happy with his support on this.
I was not thinking of buying the verified badge but this admin has convinced me and i ll do it asap
Experienced Prompt response and Support. Really it was very helpful.
He is very good! Skilled and communication is really great! Thank you.
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
Everyting is amazing
I get Valuable Information from her/him. He/She Help As per I want. Thank you
I chat with their support members a lot when I have some issues regarding freelancer.com and one of their Support Team Member HIS NAME: Macall, I found him really expert in his field and knows the importance of customer satisfaction, he always respond fast and answer all of my queries, I would say he is the best out there very friendly and Professional... Thank you, Brother, for your all Support
Very helpful and inspired me a lot. I hope I will take their help again in the future. I am working since 2012.
I have used many different platforms for freelancing and having side projects, but freelancer really goes a step further. Really great platform for finding new customers and having your work respected.
One of the best platforms for working and hiring. Very professional staff.
Avery V., thank you for great communication, helpful comments and advices. Highly recommended!
Avery reached out to me about getting verified on the site. She explained about the program in a way that made me see its value to me. She is very polite and gave me time to think about it by providing various options. I'm glad she reached out to me as I think I will be able to work competitively on the site.
It was an amazing and delightful experience. Support team is really friendly and co-operative. I cant forget the name of Ralph who is truly supportive and facilitates with best possible guidance. Lots of respect for platform and Ralph as well. Thanks Freelancer and team as well
Pretty pleasant Although I requested a Spanish-speaking person, the resolution was quite satisfactory.
Freelancer Support Team has been continuous support me all along when I have difficulty in reaching my contest holder to claim back my prize money. It has been resolved and I'm happy with their service. Keep up the good work!
Avery was very pleasant and nice to talk to. She explained the product and processed it quickly.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

