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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Great
October 19, 2021

He is a great man. I explained me everything. Then finally I get agree on being verified freelancer.

Date of experience: October 18, 2021
India
1 review
0 helpful votes
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Quick & great communication
October 19, 2021

I have worked on multiple projects with Freelancer.in & there have been some cases when things were not good. The freelancer team helped me quickly resolve the issues & was a great experience.

Date of experience: October 18, 2021
Pakistan
1 review
0 helpful votes
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Thank you very much for your freelancer team.
The freelance team stayed in full touch with me to resolve my issue
Many thanks to the freelancer team.

Date of experience: October 18, 2021
Kentucky
1 review
0 helpful votes
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Verified opportunity
October 19, 2021

Freelancer is a great platform if you are looking for freelancing work.
Macallan interviewed me. The conversation was very informative and I was excited about it

Date of experience: October 18, 2021
Florida
1 review
0 helpful votes
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I was having difficulty with my application to the Verified Freelancer Program on Freelancer.com. This is an extremely important program, as it allows members to bid on high-end projects that are denied to those without the credential. The Freelancer rep that assisted me went by the name of "Macall C." This person was extremely helpful and essentially paved the way for me to get into the program. I followed a few simple instructions (having already met the other requirements) and I was ushered in. I am now awaiting my Google Video interview call for full entrance into the program. Pretty smooth, Macall C; pretty smooth!

Date of experience: October 18, 2021
Australia
1 review
0 helpful votes
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Excellent service
October 18, 2021

The issue was resolved quickly and other team members also contacted me to ensure everything was ok. Really, really good service.

Date of experience: October 18, 2021
India
1 review
0 helpful votes
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Fraud run by freelancer
November 17, 2021

The ticket raised was closed abruptly without taking my consent. This proves that freelancers are cheating clients

Date of experience: October 18, 2021
Bangladesh
1 review
0 helpful votes
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To enroll Verified Freelancer
October 18, 2021

I am very much impressed to get this offer but I need few times to enroll this offer.

Date of experience: October 18, 2021
Canada
1 review
0 helpful votes
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Easy Process
October 18, 2021

Quickly connected with the rep and they helped me with my refund

Date of experience: October 18, 2021
Argentina
1 review
0 helpful votes
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Good tratment
October 18, 2021

It was a very good experience. I did not have to wait time.

Date of experience: October 18, 2021
Bangladesh
1 review
0 helpful votes
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Mr. Macall has informed me about the various benefits of verified freelancers. And I will be accepting this service very soon. I am really impressed with his use of it which is very friendly.

Date of experience: October 18, 2021
VE
1 review
0 helpful votes
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Excelente la experiencia, pregunte sobre unos cobros que me estaba pidiendo el cliente y Freelancer me respondió de una vez y tomaron el asunto de manera inmediante

Gracias por su amable y rápida atención

Date of experience: October 18, 2021
PS
1 review
0 helpful votes
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Its grate team they always work hard
October 18, 2021

As for the answer to my problem they
Reply quickly
They also stay with me until the end
I always find a solution to my problems or answers to my questions

Date of experience: October 18, 2021
Sri Lanka
1 review
0 helpful votes
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Information provider
October 18, 2021

He gave me all the required information that I need to know about the preferred freelancer program.

Date of experience: October 18, 2021
Germany
1 review
0 helpful votes
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Got scammed for 2700$
November 17, 2021

The freelancer Raja S. I put first a milestone on freelance for 500usd he told me he was 17 and he couldn't take the money out he make with me a fre video calls than I agree him to pay with ethereum on Binance he showed me on the video calls that he was working on my project but he didn't so I transferred him a total of 2700$ I paid him also to deploy my NFT 620$ and he didn't he took the money he told me he won't make the project and he can't sent my money back. So I got scam but that's not all I provide the freelancer support with screenshots and transactions that I made for this criminal and they didn't do nothing! Raja S. Still working as a Staff verified freelancer and still scamming hard working people! Very sad that after that at least support didn't delete his account. Freelancer let criminals work on their platform and I don't feel save. I hope freelancer improves their security and clean all criminals from their platform. As a client I don't feel safe I know I didn't have to pay outside freelancer but I just wanted to help. I know I won't get my money back but at least freelancer could have made justice by cleaning all the bad people that steal clients money but freelancer didn't care. They didn't di nothing I see Raja S. Profile with the Staff verified icon laughing with my money. For me thats very bad support! How can you let criminals work on your platform? Can't understand. I don't need too as I cashed out my money and I am looking for a safer platform.

Date of experience: October 17, 2021
Philippines
1 review
0 helpful votes
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Kind and helpful people
October 17, 2021

They are the best, they won't get sick on helping you. Giving you answers that you need.

Date of experience: October 17, 2021
India
1 review
0 helpful votes
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Excellent service
October 17, 2021

I contacted freelance support system and I got the response within 24 hrs. Very satisfied with the service.

Date of experience: October 17, 2021
Bangladesh
1 review
0 helpful votes
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Really this offer for me very helpful

I HAVE 5 YEARS EXPERIENCE IN PHOTOSOP AND GRAPHICS DESIGN INCLUDE ALL OF THE SKILLS BELLOW, YOU ARE IN THE 100% RIGHT PLACE. 100% SATISFIED.

MY SERVICE ARE:

Photoshop Editing
Photo Resizing
Photo Retouching
Background Removal
Change Background - white/ transparent/ different
Manual clipping path
Cut out images
White Background
Spot removal
Hair masking
Color Correction
Business card
Banner design

With over 6 years experience in the commercial world, we are very specialized in Photoshop, Photo Editing, Background Removal, Transparent Background, White Background, Image editing, Photo Resizing, clipping path our experienced, well qualified group of technical peoples.

Date of experience: October 17, 2021
Ghana
1 review
0 helpful votes
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Excellent
October 16, 2021

My experience with your agent has been absolutely phenomenal, everything they told me really was true and it doesn't take long to get a reply on a message sent or questions asked

Date of experience: October 16, 2021
GB
1 review
0 helpful votes
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Refund
October 16, 2021

The refund was easy and quick. I am very happy with the service.

Date of experience: October 16, 2021