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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Iraq
1 review
0 helpful votes
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Satisfied
October 20, 2021

After a process of me collecting the correct verification documents the overall outcome was successfully completed. I was impressed with the speedy response and helpful customer support i received. Thank you!

Date of experience: October 19, 2021
Brazil
1 review
0 helpful votes
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Verified Freelancer offer
October 19, 2021

I was given a amazing offer by Jethro M. A Freelancer staff member. He was very clear, honest and detailed about the process and fees.
I had a great experience.
Freelancer is the best platform for anyone looking for freelance work.

Date of experience: October 19, 2021
Ukraine
1 review
0 helpful votes
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GOOD
October 19, 2021

I think I am very satisfied with your service.
I will introduce to my friend about freelancer, and i will let them work in here.
Thanks

Date of experience: October 19, 2021
Sudan
1 review
0 helpful votes
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Freelancer Support
October 19, 2021

They're very helpful and quick to respond.
Good at explaining problems.
They solve problems quickly.
What I like most about Freelancer Support is that who responds to you is a real human, not an artificial intelligence.

Date of experience: October 19, 2021
Bangladesh
1 review
0 helpful votes
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I am very happy with your feedback
October 19, 2021

Byron! Is a very helpful person and I am very happy

Date of experience: October 19, 2021
Bangladesh
1 review
0 helpful votes
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I have lot of experience in this site, this site have lot of restrictions and ita good, ther is no chance to cheat some one, no chnace to use wrong word. And this site has high quality sequrity for all,
Every one fell safe here. I think.
And the *******@freelnacer.com is very Helpfull for all freelancer i hope.

Date of experience: October 19, 2021
India
1 review
0 helpful votes
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Figaro K has given best support
October 19, 2021

Figaro K has given best support.
Best support by this person.

Date of experience: October 19, 2021
Malaysia
1 review
0 helpful votes
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Refund my deposits (Jam. P)
October 19, 2021

Fast replied and professional customer service. Thank you so much for assist me well.

Date of experience: October 19, 2021
South Africa
1 review
0 helpful votes
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Freelancer Staff Review Noah S
October 19, 2021

I had a very pleasant and helpful experience with Noah. He really puts my needs first and is extremely helpful. Really enjoyed the interaction.

Date of experience: October 19, 2021
Argentina
1 review
0 helpful votes
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Soporte tecnico eficaz
October 19, 2021

No cancele a tiempo una membresia y se me reembolso el monto de inmediato. Respuesta rapida por parte de freelancer.

Date of experience: October 19, 2021
Viet Nam
1 review
0 helpful votes
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Jacinta U helps me a lot
October 19, 2021

Jacinta U helps me a lot, thank you so much.
I hope that I will be serviced by you in the future.

Date of experience: October 19, 2021
India
1 review
0 helpful votes
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Awesome converstion
October 19, 2021

Quick and good support by freelancer team. I would like to have more such support. That way it feels like i am more connected to freelancer community.

Date of experience: October 19, 2021
Bangladesh
1 review
0 helpful votes
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Fund Withdrawal
October 19, 2021

The agent assigned to me was helpful and responsive. Looking forward to explore more with freelancer.com.

Date of experience: October 19, 2021
Singapore
1 review
0 helpful votes
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Review
October 19, 2021

The explanation was very complete. Very Perfect!
Thank you

Date of experience: October 19, 2021
New Jersey
1 review
0 helpful votes
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Lousy customer support, in the sense that I kept receiving requests to confirm the closing of my request ticket for three days from 10 different people. It was clear to me that the support team members who were repeating the confirmation requests were not checking company records regarding the cancellation of my subscription-membership prior to re-contacting me as many times as they did, for as long as they did. For me, it was a nuisance; and for Freelancer.com, it was sheer waste of employee hours. This review is based on my own experience; and I have got the numerous emails from the Support Team Members at Freelancer com to back up my statements. Thank you.

Date of experience: October 19, 2021
Sri Lanka
1 review
0 helpful votes
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Experience With Freelancer
October 19, 2021

I am really happy work with freelancer full time. Freelancer has given me lot of opportunities to handle to continue a best professional membership. Also I appreciate with the freelancer staff members as I can get help in time. I hope that they will guide us our future success anyhow. Thank you!

Date of experience: October 19, 2021
Pakistan
2 reviews
0 helpful votes
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Great!
October 19, 2021

I have great experience working with Freelancer. Freelancer is the platform where I can offer my services easily to my clients. I have access with my clients more easily.

Date of experience: October 19, 2021
India
1 review
0 helpful votes
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Great
October 19, 2021

Really great interview, the interviewer was very polite and helpful.

Date of experience: October 18, 2021
AE
1 review
0 helpful votes
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Freelancer.com
October 19, 2021

Freelancer.com gave me the opportunity to get work right from home. Once I started figuring my way around the tools provided by freelancer, I started getting more projects and found that I could rely on Freelancer.com for most of my freelance work. It also gave me the opportunity to get a variety of projects that were all fun to work with.
The assistance and response from the Freelancer team has been exceptional for me to find ground on the platform. I recommend it to anyone who wants to freelance online.

Date of experience: October 18, 2021
Utah
1 review
0 helpful votes
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Chelsea started the meeting promptly, on time. Her questions were very well stated, such that I could respond easily. She is conversational, yet professional.

Date of experience: October 18, 2021