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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Egypt
1 review
0 helpful votes
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Gabriella was really helpful!
October 21, 2021

She was able to assist me with my troubles. The instructions were simple and understandable.

Date of experience: October 21, 2021
Spain
1 review
0 helpful votes
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The freelancer.com team that has assisted me is an excellent professional team in which you can count on the support you need.

Date of experience: October 21, 2021
Egypt
1 review
0 helpful votes
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Great experience with Noah
October 21, 2021

He is a great person to communicate with
He told me about the verification program but I said I can't afford it right now
Then he talked to me after that but I refused again and he didn't have any problem

Date of experience: October 21, 2021
Nigeria
1 review
0 helpful votes
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Thanks for being helpful
October 21, 2021

Jam was helpful and sympathetic to my issues. They took measures in trying to solve my problems.

Date of experience: October 21, 2021
Nigeria
1 review
0 helpful votes
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Negative balance
October 21, 2021

I have been getting notification of a negative balance on my account. I contacted support and the person was helpful. Hopefully, everything will be sorted out as the balance in question is for work I never did because of the client

Date of experience: October 21, 2021
South Africa
1 review
0 helpful votes
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Refund resolved
October 21, 2021

What a quick response thank you so much...
Much appreciated

Date of experience: October 21, 2021
Morocco
1 review
0 helpful votes
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Great support from gabriella
October 21, 2021

Thank you gabriella,

I'm so happy that my issue was resolved in couple of minutes, gabriella was very helpfull, indeed it was such a great experience.
Five stars to this important service.

Great work.
Cordially.

Date of experience: October 21, 2021
GB
1 review
0 helpful votes
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Resolved enquire
October 21, 2021

Online communication are very good. My enquire was solved soon.

Date of experience: October 21, 2021
Pakistan
1 review
0 helpful votes
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Avery explains to me everything about this badge. In fact, I would say love the way he communicate and asked me to get this badge. Definitely, I'll contact Avery to get this based in near future.

Date of experience: October 21, 2021
Bangladesh
1 review
0 helpful votes
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The experience of talking to him was very good. He is very good.

Date of experience: October 21, 2021
Pakistan
1 review
0 helpful votes
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Experience analysis
November 20, 2021

Its not so good, because my problem is still suspended.

Date of experience: October 20, 2021
Kentucky
1 review
0 helpful votes
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Interview
October 21, 2021

Went great. Easy to understand. Very helpful. Overall a good experience

Date of experience: October 20, 2021
Sri Lanka
1 review
0 helpful votes
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The best freelancer platform I have ever seen. Low project fee and very high customer support.

Date of experience: October 20, 2021
Florida
1 review
0 helpful votes
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Excellent service
October 20, 2021

I had an issue with my latest contest entries and Freelancer immediately refunded me the contest cost (less fees), Thank you! Great service.

Date of experience: October 20, 2021
Canada
1 review
0 helpful votes
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Very helpful
October 20, 2021

Very helpful agent. Agent helped me fix an error that I had made.

Date of experience: October 20, 2021
Spain
1 review
0 helpful votes
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Good attention
October 20, 2021

It was polite, concise, easy, fast and not intrusive.

Date of experience: October 20, 2021
Bangladesh
1 review
0 helpful votes
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It is a great initiative that Freelancer.com has launched a verified program for freelancers. I think this verified program will be very good for both freelancers and clients in terms of project awards and acceptance. I think a freelancer can earn more by verifying himself.

Date of experience: October 20, 2021
Ghana
1 review
0 helpful votes
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I have been In correspondence with the support team for a few months now and i can confidently say that though some of the replies to my mail took a bit of time to be responded to, nonetheless i got the replies.
The support team, i can presume from my interaction, have been patient and considerate in always pointing me in the right direction to get my issues resolved.

Overall i would say its been a good experience dealing with you and hope same gesture would be accorded all members on the platform.
Thanks

Date of experience: October 20, 2021
India
1 review
0 helpful votes
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Excellent
October 20, 2021

Gave each and every single detail about the project.

Date of experience: October 20, 2021
Bangladesh
1 review
0 helpful votes
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Great Comminucation.
October 20, 2021

Very professional and great communication. I will definitely be hiring this guy again. Thanks for an excellent job

Date of experience: October 19, 2021