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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I want to get my money back i don't get it but I talk with a freelancer helpline they will satisfy me to give my money back i am very satisfiedgood job
Veloci a rispondere complimenti molto professionali
It was a good experience and he was so calm and he was best in the communication :)
I really appreciate your help
The problem has been solved on less than 2 minutes and I got my money back
Elle has been very helpful and provided great advice and tips when I wasn't sure if the person that contacted me regarding a project is trustworthy. She also got back to me very fast. Thank you.
It's my 1 time I connected with the team and I am suffering an issue for 17 days and finally, my problem was solved. Thank you
Noah is superb to ask questions. He always has the answer for everything
The greatest experience I ever had
She helped me and saved me from scam thank u so much
Thanks for the help! With his help, i was able to proceed with my membership of freelancer.com
Amazing communication and easy to understand each and everything on point.
Freelancer does not follow their procedures and is not transparent in the process. When an award is given, the amount that the developer is awarded is funded by the client. But then a negative balance appears for the percentage that Freelancer wants for providing the service. It would be more transparent and clear if the amount demanded for the award included the additional amount that the client will be paying. Why request an award amount (from which Freelancer will deduct the developer's fee) that does not also include the transaction fee that the client will then still owe to Freelancer? One complete and corrrect amount that does not later become an additional charge, perhaps not understood by the client? Secondly, Freelancer sends an email stating that 'the ticket will be closed shortly as there has been no activity on the ticket' when in fact they have already closed the ticket. The wording on the email is the polite thing to do. Give a warning. But is that followed? No. They first close the ticket, then Freelancer sends an email stating that they will be closing the ticket soon. Follow the polite procedure or reword the ticket to "We have closed this ticket."
Hi, I am very happy to join as freelancer on Freelancer. There is good platform to gain income as an artist or graphic designer.
I am very much satisfied with the customer service support at Freelancer.com. All my concerns and queries were addressed promptly and properly.
The only thing I've noticed is that there are fake employers and projects on the site, and I guess, it needs to be addressed more.
The Pending fund's issue is finally resolved.
After one year, many back and forth messages between me and the support team, the issue is resolved(by payment reversal to my client). And also Freelancer.com is kind enough to give me three compensational months of Premier Membership Plan.
This site doesn't listen to both parties! They just provide support to the client no matter what! I once reached the support because one client didn't pay me after my work, and they said they can't do anything about the fact! And when one of my clients reached them after a year of me completing a task, they locked my funds and gave it to the client! What a crap!
A very good service, all very clear.
They helped me a lot in my doubts and supported me to solve them.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

