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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
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Help
October 23, 2021

I want to get my money back i don't get it but I talk with a freelancer helpline they will satisfy me to give my money back i am very satisfiedgood job

Date of experience: October 23, 2021
Italy
1 review
0 helpful votes
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Bravissimi
October 23, 2021

Veloci a rispondere complimenti molto professionali

Date of experience: October 23, 2021
Pakistan
1 review
0 helpful votes
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Support on Project Completion
October 22, 2021

It was a good experience and he was so calm and he was best in the communication :)

Date of experience: October 22, 2021
PS
1 review
0 helpful votes
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Deposit fee refund
October 22, 2021

I really appreciate your help
The problem has been solved on less than 2 minutes and I got my money back

Date of experience: October 22, 2021
Germany
1 review
0 helpful votes
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Help desk advice
October 22, 2021

Elle has been very helpful and provided great advice and tips when I wasn't sure if the person that contacted me regarding a project is trustworthy. She also got back to me very fast. Thank you.

Date of experience: October 22, 2021
India
1 review
0 helpful votes
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It's my 1 time I connected with the team and I am suffering an issue for 17 days and finally, my problem was solved. Thank you

Date of experience: October 22, 2021
Pakistan
1 review
0 helpful votes
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Verification enquiry
October 22, 2021

Noah is superb to ask questions. He always has the answer for everything

Date of experience: October 22, 2021
India
1 review
0 helpful votes
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Great work
October 22, 2021

The greatest experience I ever had
She helped me and saved me from scam thank u so much

Date of experience: October 22, 2021
Brazil
1 review
0 helpful votes
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Jam P. - great attendant
October 22, 2021

Thanks for the help! With his help, i was able to proceed with my membership of freelancer.com

Date of experience: October 22, 2021
DO
1 review
0 helpful votes
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Excellent person
October 22, 2021

He has explained everything perfectly and is a very gentle person.

Date of experience: October 22, 2021
Pakistan
1 review
0 helpful votes
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Professional
October 22, 2021

Amazing communication and easy to understand each and everything on point.

Date of experience: October 22, 2021
California
1 review
0 helpful votes
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Poor communication on Freelancer's part
November 21, 2021

Freelancer does not follow their procedures and is not transparent in the process. When an award is given, the amount that the developer is awarded is funded by the client. But then a negative balance appears for the percentage that Freelancer wants for providing the service. It would be more transparent and clear if the amount demanded for the award included the additional amount that the client will be paying. Why request an award amount (from which Freelancer will deduct the developer's fee) that does not also include the transaction fee that the client will then still owe to Freelancer? One complete and corrrect amount that does not later become an additional charge, perhaps not understood by the client? Secondly, Freelancer sends an email stating that 'the ticket will be closed shortly as there has been no activity on the ticket' when in fact they have already closed the ticket. The wording on the email is the polite thing to do. Give a warning. But is that followed? No. They first close the ticket, then Freelancer sends an email stating that they will be closing the ticket soon. Follow the polite procedure or reword the ticket to "We have closed this ticket."

Date of experience: October 22, 2021
Pakistan
1 review
0 helpful votes
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Mary R
October 22, 2021

She Gave me a Good Suggestion and Will Set my Bio. She is Very Good. A++++++++++++++++++++++++++++++++++++++++++++++

Date of experience: October 22, 2021
Bangladesh
1 review
0 helpful votes
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Amazing!
October 22, 2021

Very professional. Helped me a lot for getting this service.

Date of experience: October 22, 2021
India
1 review
0 helpful votes
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We are glad to inform you that our experience with Freelancer was wonderful. We are getting a prominent response from the team.

Thank You

Date of experience: October 22, 2021
Indonesia
1 review
0 helpful votes
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Great Freelance Platform
October 22, 2021

Hi, I am very happy to join as freelancer on Freelancer. There is good platform to gain income as an artist or graphic designer.

Date of experience: October 21, 2021
Philippines
1 review
0 helpful votes
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Excellent Customer Service Support
October 22, 2021

I am very much satisfied with the customer service support at Freelancer.com. All my concerns and queries were addressed promptly and properly.
The only thing I've noticed is that there are fake employers and projects on the site, and I guess, it needs to be addressed more.

Date of experience: October 21, 2021
India
1 review
0 helpful votes
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The Pending fund's issue is finally resolved.
After one year, many back and forth messages between me and the support team, the issue is resolved(by payment reversal to my client). And also Freelancer.com is kind enough to give me three compensational months of Premier Membership Plan.

Date of experience: October 21, 2021
Bangladesh
1 review
0 helpful votes
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Worst experience ever!
November 20, 2021

This site doesn't listen to both parties! They just provide support to the client no matter what! I once reached the support because one client didn't pay me after my work, and they said they can't do anything about the fact! And when one of my clients reached them after a year of me completing a task, they locked my funds and gave it to the client! What a crap!

Date of experience: October 21, 2021
Mexico
1 review
0 helpful votes
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Excellent service
October 21, 2021

A very good service, all very clear.

They helped me a lot in my doubts and supported me to solve them.

Date of experience: October 21, 2021