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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Turkiye
1 review
0 helpful votes
Follow Hamed M.
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I have worked for about 3 years and finished 120 projects at the time of writing this text. FREELANCER.COM is one of the best three freelancing websites I work with.

Date of experience: October 26, 2021
Bangladesh
1 review
0 helpful votes
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A few years ago I was doing offline website development work but I didn't have many projects then but since I joined freelancer.com my work has increased a lot and my income has increased a lot so I think freelancer.com is one of the online world Important marketplace where thousands of lancers have made their careers stand

Date of experience: October 25, 2021
Colombia
1 review
0 helpful votes
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Good service
October 26, 2021

Good service and excellent customer service, they explained all the services and benefits congratulations you do an excellent job

Date of experience: October 25, 2021
Georgia
1 review
0 helpful votes
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Thanks for Macall
October 26, 2021

Thanks Macall. You guided me with patience and detailed explanations and answered all my questions.

Date of experience: October 25, 2021
Sri Lanka
1 review
0 helpful votes
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Payment Release from Client
October 25, 2021

I had a confusion about requesting my payment to be released by the client.
I am happy with the clarification given within about 30 hours.

My suggestion for you in order to avoid such confusion in the future: The confusion arose because of the wrong wording built into the system. Please change "... realese payment to the employer?" to 'Confirm request for release of payment to the freelancer'.
That will make the statement very clear.

Cheers.

Date of experience: October 25, 2021
Wisconsin
1 review
0 helpful votes
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Masters Team
November 24, 2021

The artist was great, but the customer service is garbage. I released my payments twice, but Freelancer did not get it to the artist in a timely manner. I was charged twice, and then received an infraction/formal warning.

I am still waiting for my refund for getting charged twice on the same project.

Date of experience: October 25, 2021
BA
1 review
0 helpful votes
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Card verification
October 25, 2021

I couldnot match numbers of money which was substracted from my bank account to confirm my card because of different currencies. The one I use in Bosnia is not on the list

Date of experience: October 25, 2021
Colombia
1 review
0 helpful votes
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They kindly answered my question and gave me the solution to the problem that affected me. I recommend them

Date of experience: October 25, 2021
Pakistan
1 review
0 helpful votes
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Freelancer customer support
October 25, 2021

I contacted support team for couple of time regarding different problems I faced and I found support team very co-operative and all my problems has been listened and solved.
Thanks to all team.

Date of experience: October 25, 2021
Virginia
1 review
0 helpful votes
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Website Question
October 25, 2021

The support specialist was very helpful and courteous.

Date of experience: October 25, 2021
Pakistan
1 review
0 helpful votes
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Excellent
October 25, 2021

Excellent communication. Well informed about the services. Thanks

Date of experience: October 25, 2021
Italy
1 review
0 helpful votes
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Great attention to the customer
November 24, 2021

After we had a serious problem with a freelancer, Freelancer support intervened quickly and set the conditions for everything to be resolved immediately.

Date of experience: October 25, 2021
Pakistan
1 review
0 helpful votes
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Gem in Freelancer Team
October 25, 2021

I am really impressed by Macall C.'s communication skills, He introduced me Freelancer's verified program, In start I was thinking it is not worth it but Macall C. Presented it in a professional manner till I understood its importance and now I will definitely join this program.

Date of experience: October 25, 2021
Bangladesh
1 review
0 helpful votes
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Feedback
October 25, 2021

Very good and clear conversation. Answered all my questions which was very easy to understand. Thank you!

Date of experience: October 24, 2021
DO
1 review
0 helpful votes
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OK
October 25, 2021

I would like more clients to work with me at this stage as a verified freelancer to be able to be proactive on the platform because the competition is very strong. Thanks

Date of experience: October 24, 2021
Morocco
1 review
0 helpful votes
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The best SOS team
October 25, 2021

Honestly, your team really helped me, and they supported me until I solved my problem, a team that represents the following terms:
*Friendliness;
* the clarity of the response;
*The reactivity;
* Awareness.
The best SOS team

Date of experience: October 24, 2021
Bangladesh
1 review
0 helpful votes
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Nice
October 24, 2021

Nice service, I am getting very helpful with the service.
Thank you.

Date of experience: October 24, 2021
India
1 review
0 helpful votes
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Priceless
October 24, 2021

Your service is incredible. Freelance supporters always assess and reply quickly.

Date of experience: October 24, 2021
Pakistan
1 review
0 helpful votes
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A better person to talk
October 24, 2021

Hey i am having a great experience to work with you guys you are awesome

Date of experience: October 24, 2021
Philippines
1 review
0 helpful votes
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About the delayed of payment withdrawal. It is all good now

Thanks

Date of experience: October 24, 2021