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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

VI
1 review
0 helpful votes
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Awesome Customer Support!
October 27, 2021

The agent was very understanding of my concern/complaint. Very attentive to my explanation of the incident in question. Thanks

Date of experience: October 27, 2021
Spain
1 review
0 helpful votes
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Not helpful at all
November 26, 2021

I have had a terrible experience with this platform and I doubt I'll ever use it again nor recommend it to anybody

Date of experience: October 27, 2021
Bangladesh
1 review
0 helpful votes
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Profile update
October 27, 2021

You are really good. I think you are very responsible person. I hope god bless you

Date of experience: October 27, 2021
India
1 review
0 helpful votes
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Response to my complain mail
November 26, 2021

Thank You for helping me out. I have lost money already and i don't think i can trust this again. But thanks.

Date of experience: October 27, 2021
Sri Lanka
1 review
0 helpful votes
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The person in customer care name Judith gave a good help to resolve the problem.

Date of experience: October 27, 2021
Tunisia
1 review
0 helpful votes
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Professional platform
October 27, 2021

I am very happy to work on this platform, there is a lot of opportunities that give to their users.

Date of experience: October 27, 2021
Egypt
1 review
0 helpful votes
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Great experience
October 27, 2021

It was great experience to get a video call from freelancer.com (from Chelsea) for verifying my account.
Chelsea is so friendly.
Thank you freelancer.com team

Date of experience: October 27, 2021
India
1 review
0 helpful votes
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Verify the badge at the platform
October 27, 2021

The exp. Was nice, Chelsea has answered all my questions well.

Date of experience: October 27, 2021
India
1 review
0 helpful votes
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Interview for verified freelancer
October 27, 2021

Chelsea has helped me nicely to have this interview.

Date of experience: October 26, 2021
Argentina
1 review
0 helpful votes
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Muy buena, contestaron muy rapido, la incertidumbre de no saber si fue depositado el dinero fue perfectamente explicada y me dejo mas tranquila, gracias

Date of experience: October 26, 2021
Canada
2 reviews
10 helpful votes
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Great service
October 26, 2021

Very quick response and courteous! I reported some people abusing the site and their accounts are now closed. I hate scammers! Thank you.

Date of experience: October 26, 2021
Brazil
1 review
0 helpful votes
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Very fast and attentive
October 26, 2021

The collaborator helped me a lot and solved my problem in minutes.

Date of experience: October 26, 2021
Bangladesh
1 review
0 helpful votes
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Sir, your team is very good. And this give me good feedback and very good result. I request sir my verification process is very hard for me. Because i am a new freelancer. And i am a student i have no NID card. I oder my passport. Passport agency said i can receive my passport after 2 months but freelancer please again help me.
Thank you all

Date of experience: October 26, 2021
California
1 review
0 helpful votes
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Account verification has been updated. Requested corporate account but as did
Not know that paperwork needed. Have no access to corporate
documentation. If I did not Requested corporate account what will be the results? No one can explain. I will update to corporate when I will get back from my on site project. I have payment already assigned to developers. They locked and holding money and jeopardize the project. As mentioned after I will pay developers i will delete my account. I do not need service like this. MY PERSONAL KYC VERIFICATION IS ALREADY THERE and my account is still limited.

Date of experience: October 26, 2021
Pakistan
1 review
0 helpful votes
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Communication Skills
October 26, 2021

Quick response and communication skills are Impressive.

Date of experience: October 26, 2021
Egypt
1 review
0 helpful votes
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Great thanks for support team.
October 26, 2021

Support is always there to help you within minutes or even seconds
I never wast my time here..

Date of experience: October 26, 2021
Chile
1 review
0 helpful votes
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All right
October 26, 2021

Kind and helpful experience. I really need help with my issue

Date of experience: October 26, 2021
Estonia
1 review
0 helpful votes
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Reactivate account
October 26, 2021

It took some minutes with Erin T to get back the account. Super delighted with his support.

Very much appreciate his work and professionalism.

Date of experience: October 26, 2021
GB
1 review
0 helpful votes
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Jessica perfect support member
October 26, 2021

I entered the chat room extremely frustrated feeling as if I had no recourse when being scammed by clients
Jessica managed to calm me down and provide me with exactly what I needed to hear honestly I was about ready to leave the website and cancel my subscription which is a stark contrast compared to the prior month where I was considering paying to become a verified freelancer.
I feel freelancing will be a bumpy road that I need to get used to and know when to spot a scam. This live chat has restored my faith in the website as being a professional secure environment for me to work, I won't let a few bad eggs spoil my opinion anymore
Thank you again

Date of experience: October 26, 2021
California
1 review
0 helpful votes
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Same copy paste replies from 3 support agents just saying that something violets a 20 page terms and conditions - go read those and figure it out!
Super frustrating and waste to time and money.

Date of experience: October 26, 2021