Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
Follow Rowshon W.
Unfollow Rowshon W.
Share Review
Report Review

Ara
November 28, 2021

I am a housewife. I am learning to work in a completely new way.

Date of experience: October 29, 2021
Viet Nam
1 review
0 helpful votes
Follow Cuong B.
Unfollow Cuong B.
Share Review
Report Review

I am happy when working with Macall. He tried to help me to improve a Perfect Profile. Thank you again for everything you've done!

Date of experience: October 29, 2021
Washington
1 review
0 helpful votes
Follow Viacheslav F.
Unfollow Viacheslav F.
Share Review
Report Review

Good assistance and great communication.
He is excellent person.
Thank you. Chelsea V.

Date of experience: October 29, 2021
India
1 review
0 helpful votes
Follow Manikkam I.
Unfollow Manikkam I.
Share Review
Report Review

Excellent
October 29, 2021

Explain everything clearly. Answered my questions very neat and professional. Highly appreciate.

Date of experience: October 28, 2021
Egypt
1 review
0 helpful votes
Follow Joseph U.
Unfollow Joseph U.
Share Review
Report Review

Really Macall is excellent and she is active and professional hard worker
She followed me until i joined Freelancer Verified + Perfect Profile offer
I think freelancer.com is lucky to have excellent one like Macall
Thank you freelancer.com and thank you Macall

Date of experience: October 28, 2021
Bangladesh
1 review
0 helpful votes
Follow Md Helal W.
Unfollow Md Helal W.
Share Review
Report Review

Great... Macall
October 29, 2021

He can offer very well, he is a great man, I will definitely contact him.

Date of experience: October 28, 2021
Bangladesh
1 review
0 helpful votes
Follow Moshiur G.
Unfollow Moshiur G.
Share Review
Report Review

Verification Process
October 29, 2021

Macall is an awesome person to communicate, who is ready to help you with lots of helpful information with care :)

Date of experience: October 28, 2021
Bangladesh
1 review
0 helpful votes
Follow Sanaullah X.
Unfollow Sanaullah X.
Share Review
Report Review

Helpful.
October 28, 2021

Mr. Byron C is really very much helpful. He provide me all the information i needed i like to thank him.

Date of experience: October 28, 2021
Bangladesh
1 review
0 helpful votes
Follow Rupayan K.
Unfollow Rupayan K.
Share Review
Report Review

Great Support and thanks
October 28, 2021

It was great to support and I always appreciate for good support.

Date of experience: October 28, 2021
Pakistan
1 review
0 helpful votes
Follow Zeeshan J.
Unfollow Zeeshan J.
Share Review
Report Review

A leading freelancing platform
October 28, 2021

I personally like freelancer.com as a freelancer as compare to other platforms. The feature I like most is the two sided connections between the freelancers and clients help both the new and experienced freelancer to present their skills. This feature increases the chances to get a job specially to those who are strugling to earn with their skills.
Keep up the good work feeelancer.com. We love you.

Regards,
Zeeshan Khalid.

Date of experience: October 28, 2021
Italy
1 review
0 helpful votes
Follow UCapital D.
Unfollow UCapital D.
Share Review
Report Review

JAM
October 28, 2021

Great. Just had to point out a service which is absolutely mandatory for a company and for a reality such as Freelencer. Jam really kind and helpful in understanding this and telling me that this will be pointed out to the relevant team :)

Date of experience: October 28, 2021
India
1 review
0 helpful votes
Follow Mitesh U.
Unfollow Mitesh U.
Share Review
Report Review

Good Response
October 28, 2021

Freelance first check all the question of mine and take it seriously. I got back my deduction money within 2 days. Thanks for your valuable support.

Date of experience: October 27, 2021
India
1 review
0 helpful votes
Follow Kartik V.
Unfollow Kartik V.
Share Review
Report Review

Authentication fees
October 27, 2021

I got my doubts clear with freelancer and I have a good experience.

Date of experience: October 27, 2021
Bangladesh
1 review
0 helpful votes
Follow Ashim Kumar C.
Unfollow Ashim Kumar C.
Share Review
Report Review

Experience with Support Team
October 27, 2021

I had a problem regarding the payment issue in a contest. When I raised the issue to the support team, I found that they are very much cooperative and friendly behavior.

Date of experience: October 27, 2021
India
1 review
0 helpful votes
Follow Jignesh A.
Unfollow Jignesh A.
Share Review
Report Review

Milestone not accepted by client
October 27, 2021

I have been receiving responses on time. Great efforts to reach client to discuss the issue and resolve. However there has been no resolution as no response from client.

Date of experience: October 27, 2021
Bangladesh
1 review
0 helpful votes
Follow Alom I.
Unfollow Alom I.
Share Review
Report Review

Good and trusted site
October 27, 2021

Every moment Question and sort time answer supported. Freelancer.com

Date of experience: October 27, 2021
Egypt
1 review
0 helpful votes
Follow Ahmed X.
Unfollow Ahmed X.
Share Review
Report Review

Fast and helpful
October 27, 2021

It was fast response and helpful in what he can do,
Thank you

Date of experience: October 27, 2021
Bangladesh
1 review
0 helpful votes
Follow MNI M.
Unfollow MNI M.
Share Review
Report Review

Good Services!
October 27, 2021

Good Services! But He has answered me very delay. Should reply very fast.

Date of experience: October 27, 2021
Bangladesh
1 review
0 helpful votes
Follow Md Javed C.
Unfollow Md Javed C.
Share Review
Report Review

Outstanding, can not say anything, just say 1 words outstanding

Date of experience: October 27, 2021
VI
1 review
0 helpful votes
Follow Josephine I.
Unfollow Josephine I.
Share Review
Report Review

Awesome Customer Support!
October 27, 2021

The agent was very understanding of my concern/complaint. Very attentive to my explanation of the incident in question. Thanks

Date of experience: October 27, 2021