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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Nigeria
1 review
0 helpful votes
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Verification successful
October 30, 2021

I found the support agents active as they successfully solve my issues with card authentication.

Date of experience: October 30, 2021
Croatia
1 review
0 helpful votes
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Very good experience
October 30, 2021

I think that it is very good system for pro freelancers and senior software engineers.

Date of experience: October 30, 2021
Viet Nam
1 review
0 helpful votes
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Macall was very enthusiastic to introduce every detail about the service: Perfect Profile service
Iam happy with that

Date of experience: October 30, 2021
Hong Kong
1 review
0 helpful votes
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Good Customer Service
October 30, 2021

Got some new info and ideas, and the communication was really good. That's what we expect from professional

Date of experience: October 30, 2021
Kenya
1 review
0 helpful votes
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Excellent support service
October 29, 2021

I am happy about how Jam has helped me understand and solve my issues. His services are amazing and if we were allowed to select our preferred support, I'd choose him. Thank you

Date of experience: October 29, 2021
Kentucky
1 review
0 helpful votes
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Jam
October 29, 2021

Wonderful, he was courteous and helpful, very timely, polite thank you

Date of experience: October 29, 2021
Mexico
1 review
0 helpful votes
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Excelente
October 29, 2021

El asesor me aclaró todas mis dudas, buen servicio

Date of experience: October 29, 2021
Spain
1 review
0 helpful votes
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(Nicholl O) He was good enough. I am so happy. Because. He solved me quickly.

Date of experience: October 29, 2021
Bangladesh
1 review
0 helpful votes
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Project Fee
October 29, 2021

Fully satisfied for the freelancer support team! Thank you all!

Date of experience: October 29, 2021
India
1 review
0 helpful votes
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Excellent calm agent
October 29, 2021

As I am new to freelancing, I was quite shocked of seeing scam jobs and confused which one I need to believe and not believe, she made me undey for each of my question in calm and composed manner.
Thank you so much Gabrielle

Date of experience: October 29, 2021
Singapore
1 review
0 helpful votes
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Great help
October 29, 2021

This is my first time chatting with customer service who really helped me for the problems I was facing. Thank you very much. I hope you can continue to help me in the future. Thank you

Date of experience: October 29, 2021
Pakistan
1 review
0 helpful votes
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Payment integration
October 29, 2021

I have a wonderful experience with kelly which help me alot. I also recommend a change in the payment integration page where only small font clicks here are highlighted with color that's why it's difficult to find this page for uploading debit or credit card images. I am a software engineer who recommends to freelancers please change the font size or color for the whole line, or add an icon of debit card which is helpful and easy to find.

Date of experience: October 29, 2021
Kenya
1 review
0 helpful votes
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Excellent support team
October 29, 2021

Very prompt support team, helped me out real time. I had a lot of issues with clients, they sorted my issue. I'll come back again if any issue arises.

Date of experience: October 29, 2021
Kenya
1 review
0 helpful votes
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Response are timely
October 29, 2021

Timely response and kind hearted with good customer care service

Date of experience: October 29, 2021
Brazil
1 review
0 helpful votes
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Support
October 29, 2021

Very fast and helpful support, solved and removed all my doubts.

Date of experience: October 29, 2021
Algeria
1 review
0 helpful votes
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Macall made me a clear presentation and answered all my questions to explain the Freelancer verified program.
I am grateful to him for his speed and clarity of response.

Date of experience: October 29, 2021
Egypt
1 review
0 helpful votes
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I like the support team
October 29, 2021

Freelancer is full with scammers and spam or fake jobs and the site can't deal with that but the support team were nice and polite, they response faster than any freelancer site I just love support team cuz more than one trying to help you in any problem

Date of experience: October 29, 2021
Bangladesh
1 review
0 helpful votes
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What a helpful man.
October 29, 2021

I am so happy to meet you. Very helpful man with our journey. Thank you a lot for the surprise me.

Date of experience: October 29, 2021
India
1 review
0 helpful votes
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Good Work
October 29, 2021

Quick communication and helpful team. They were able to solve my issues in a timely manner

Date of experience: October 29, 2021
India
1 review
0 helpful votes
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It's was good assistance
October 29, 2021

Overall it was a good experience and support that I got.

Date of experience: October 29, 2021