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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
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I have not opportunity to add my portfolio( shoots). I can not press the button course it disappears after pressing. I tried to do this in Safari and Google Chrome. Please, fix this situation faster!

Date of experience: November 2, 2021
Tunisia
1 review
0 helpful votes
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Informations pertinentes
November 2, 2021

J'ai voulu m'informer sur mon mode de paiement " par virement bancaire " et les supports Freelancer m'ont envoyé les informations nécessaires
Mes remerciements

Date of experience: November 2, 2021
Bangladesh
1 review
0 helpful votes
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2 step verification support
November 2, 2021

Really amazing support from the support team. Thanks a lot!

Date of experience: November 2, 2021
Georgia
1 review
0 helpful votes
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Great service
November 2, 2021

Fast service and answered all my questions. I would love to speak with him again if I need assistance again.

Date of experience: November 2, 2021
France
1 review
0 helpful votes
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Good experience talking to Jam
November 2, 2021

I had a serious problem here and Jam heard me patiently and solved the problem. You should be honored for having an employee like him

Date of experience: November 2, 2021
Turkiye
1 review
0 helpful votes
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Fast Response
November 2, 2021

It was great! Jam response me very fast and described the reason of my issue, thanks jam and thanks freelancer.com

Date of experience: November 2, 2021
India
1 review
0 helpful votes
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Thank u so much
November 2, 2021

Thank u so much for your valuable help. You are very helpful person. Nice to meet you

Date of experience: November 2, 2021
India
1 review
0 helpful votes
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Regarding Edited Profile
November 2, 2021

Macall helped me through the process and it is quite easy to manage things via an executive like him.

Date of experience: November 2, 2021
India
1 review
0 helpful votes
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Good response
November 2, 2021

I am much satisfied about ur response. They were replying each of my doubts with very much patience

Date of experience: November 1, 2021
South Africa
1 review
0 helpful votes
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Super service
November 1, 2021

I want to thank Nicholl O, for great service, and assisting so quickly.

I wrote this:
Please continue to provide great service to a world who needs it. Thank you again.

Date of experience: November 1, 2021
Spain
1 review
0 helpful votes
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Very professional and fast
November 1, 2021

Very effective, very professional, thank you. I had some issues for a dispute with a freeelancer but support helped me so much!

Date of experience: November 1, 2021
India
1 review
0 helpful votes
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Excellent
November 1, 2021

It was very great and nice experience. Kelly has done excellent job within few seconds. Thank you so much

Date of experience: November 1, 2021
New York
1 review
0 helpful votes
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Hi, I have received email earlier today that my account is successfully verified but it is under suspension, Please remove this suspension, because my account is now verified. I am unable to login into my account.

Date of experience: November 1, 2021
Greece
1 review
0 helpful votes
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Εxcellent customer service
November 1, 2021

Prompt and helpful chat with agent Jessica. My issue was immediately resolved.

Date of experience: November 1, 2021
Egypt
1 review
0 helpful votes
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Amazing Support
October 31, 2021

Fast and amazing support, fixed my problem in seconds. Thank you!

Date of experience: October 31, 2021
India
1 review
0 helpful votes
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Great Service
October 31, 2021

I derive great confidence in your support system.
You have good process, protocols and people to attend and it makes the entire experience easy and effortless. That's what a portal should be, ideally. Glad you live upto to it better than a Google or Facebook. Keep up the good work

Date of experience: October 31, 2021
India
1 review
0 helpful votes
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On time solutions for problems
November 30, 2021

It was a good experience sharing my problem to freelancer. Unlike other sites, freelancer gives solutions to the problems faced by the members on time and with a clarity.

Date of experience: October 30, 2021
Egypt
1 review
0 helpful votes
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Kelly Is Awesome
October 30, 2021

She was nice, and professional.
I liked talking to her and she fixed my problem in no time.

Date of experience: October 30, 2021
MD
1 review
0 helpful votes
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Great support
October 30, 2021

Thank you, Team, for the great support and for the explanations on some topics.

Date of experience: October 30, 2021
Germany
1 review
0 helpful votes
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Alles toll
October 30, 2021

Nach meiner Erfahrung, ist dieses Portal wirklich sehr nett und zuvorkommend. Schnell und sehr hilfsbereit. Sehr empfehlenswert. Egal ab man Privat oder Kommerziell einen Auftrag vergibt, mit ein paar Englischkenntnissen ist es sehr einfach. Bei kleinen Fehler sind sofort hilfsbereite Menschen da. Schade ist nur, dass es keinen deutschen Support gibt. Für Menschen ohne Englischkenntnisse könnte es echt einfach sein. Aber das nur als Idee.

Date of experience: October 30, 2021