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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Over eager freelancer.com sales people like Jethro working from Manilla just want to upgrade you and not keep to their promised offer. I've raised the issue with Jethro about the offer not being honored and have not heard back from him. I'll be escalating this to get my money back. Horrible experience!
I'm a freelancer just someday ago.
I am Vietnamese, and humbly accept English and Russian language proficiency. Previously I worked as a mechanical-electrical engineer (M&E) for over 20 years. The recent pandemic has had a huge impact on my work. Everything becomes difficult. I think working online for Freelancer is a good practice.
Thank you!
I have been able to learn a lot about this program from Mr. Macall. He is very helpful indeed. He replied to all of my queries.
I will submit all required info to be a preferred freelancer in the future.
Loved talking with her and she is really a nice person. I really appreciate her for helping me to get the Freelancer verified badge.
Macall offered me to purchase a new feature to improve my freelancer profile and was very professional and provided as exceptional customer service.
I had a great experience talking with him. He explained it very well. I would Definately go for the program soon
Ramir, aka Russell V, was a great communicator. She was very knowledgeable. She asked great questions. She was delightful to talk to.
You guys just lost a big freelancer and client. Terrible experience, I changed my location to a different country, it will take 3 months to get my residence permit, I can't keep working or pay the people that I'm working with, even take out my money. This is so bad.
I am working as a freelancer there.
A week ago, I had some problems with my account.
I contacted the support team.
They resolve my problem with lots of effort. I am very happy with their work. Highly recommend freelancer.com and the support team.
I Had Very Bad Experience With This Website. I Am Graphic Designer On This For Many Years. I Have Earned Some Money Via My Work. When, I Try To Withdraw They Said Verify Your Identity. When I Provide My Identity Verification Details They Closed My Account. Just Beco Of Misunderstanding. Becoz, In Our Country Pakistan Mostly Public Have A ID Card Containing Details In Urdu.My ID Card Derails Are Also In Urdu.So, The Freelancer Adminitration Does Not Understand This Urdu Language So They, Close My Account. They Said I Have Violated The Rules. Having My National ID Card In Local Language Is My Crime. This Is Not Fair. Freelancer Adminitrator Has Lack Of Knowledge & They Are Not Cooperative In Such A Way.
My ID Name Is Jimmy125
I'm grateful for the quick response and good advices
Fast response on my queries and detailed instruction on how to report a scam employer
She is very kind and helpful. She helped me becoma a verified freelancer. Thank you Chelsea, take care :)
Macall Introduce the product (Freelancer Verified program) very efficiently, explained the product very well, its benefits. He inspired me join the program. It was really great experience talking with him.
I've been working with a Freelancer client for about eight months now and it's been one of the highlights of my year. She's delightful, and very talented, and I look forward to our working together for a long time to come.
It was a pleasure to talk to Chelsea V. she was very patient with me as my accent wasn't perfect. She helped me to verify my account on (freelancer.com). She clarified all points i wanted to ask about.
I was interested to join the Freelancer Verification program and Macall helped me a lot. He explained every point clearly with clear instructions on how to join the program. He is a very good person and I highly recommend him.
Macall on of the best Freelancer Agent that provides me with the most future that I was looking for a while, Much appreciated your effort.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

