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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

GB
1 review
2 helpful votes
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Not a good experience!
December 4, 2021

Over eager freelancer.com sales people like Jethro working from Manilla just want to upgrade you and not keep to their promised offer. I've raised the issue with Jethro about the offer not being honored and have not heard back from him. I'll be escalating this to get my money back. Horrible experience!

Date of experience: November 4, 2021
Viet Nam
1 review
0 helpful votes
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Why I work for Freelancer!
November 4, 2021

I'm a freelancer just someday ago.
I am Vietnamese, and humbly accept English and Russian language proficiency. Previously I worked as a mechanical-electrical engineer (M&E) for over 20 years. The recent pandemic has had a huge impact on my work. Everything becomes difficult. I think working online for Freelancer is a good practice.

Thank you!

Date of experience: November 4, 2021
Bangladesh
1 review
0 helpful votes
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About Preferred Freelancer Program
November 4, 2021

I have been able to learn a lot about this program from Mr. Macall. He is very helpful indeed. He replied to all of my queries.
I will submit all required info to be a preferred freelancer in the future.

Date of experience: November 4, 2021
Bangladesh
1 review
0 helpful votes
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Loved talking with her and she is really a nice person. I really appreciate her for helping me to get the Freelancer verified badge.

Date of experience: November 4, 2021
Egypt
1 review
0 helpful votes
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Macall offered me to purchase a new feature to improve my freelancer profile and was very professional and provided as exceptional customer service.

Date of experience: November 4, 2021
Indonesia
1 review
0 helpful votes
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Excelent
November 4, 2021

Great platform, great feature in there. Helping freelancer to get their project and the payment was safety.

Date of experience: November 4, 2021
Pakistan
1 review
0 helpful votes
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Introducing the program(Macall)
November 4, 2021

I had a great experience talking with him. He explained it very well. I would Definately go for the program soon

Date of experience: November 3, 2021
California
1 review
0 helpful votes
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Excellent User Experience
November 3, 2021

Ramir, aka Russell V, was a great communicator. She was very knowledgeable. She asked great questions. She was delightful to talk to.

Date of experience: November 3, 2021
Slovakia
1 review
1 helpful vote
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You guys are not flexible at all.
December 3, 2021

You guys just lost a big freelancer and client. Terrible experience, I changed my location to a different country, it will take 3 months to get my residence permit, I can't keep working or pay the people that I'm working with, even take out my money. This is so bad.

Date of experience: November 3, 2021
Ukraine
1 review
0 helpful votes
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Good Support Team.
November 3, 2021

I am working as a freelancer there.
A week ago, I had some problems with my account.
I contacted the support team.
They resolve my problem with lots of effort. I am very happy with their work. Highly recommend freelancer.com and the support team.

Date of experience: November 3, 2021
Pakistan
1 review
0 helpful votes
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Very Bad Experience & Communication
December 3, 2021

I Had Very Bad Experience With This Website. I Am Graphic Designer On This For Many Years. I Have Earned Some Money Via My Work. When, I Try To Withdraw They Said Verify Your Identity. When I Provide My Identity Verification Details They Closed My Account. Just Beco Of Misunderstanding. Becoz, In Our Country Pakistan Mostly Public Have A ID Card Containing Details In Urdu.My ID Card Derails Are Also In Urdu.So, The Freelancer Adminitration Does Not Understand This Urdu Language So They, Close My Account. They Said I Have Violated The Rules. Having My National ID Card In Local Language Is My Crime. This Is Not Fair. Freelancer Adminitrator Has Lack Of Knowledge & They Are Not Cooperative In Such A Way.
My ID Name Is Jimmy125

Date of experience: November 3, 2021
Tunisia
1 review
0 helpful votes
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Good
November 3, 2021

I'm grateful for the quick response and good advices

Date of experience: November 3, 2021
Pakistan
1 review
0 helpful votes
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Good
November 3, 2021

This platform is good but some security measures are outdated and needs improvement. I appreciate the good work.

Date of experience: November 3, 2021
Philippines
1 review
0 helpful votes
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Judith J.
November 3, 2021

Fast response on my queries and detailed instruction on how to report a scam employer

Date of experience: November 3, 2021
Turkiye
1 review
0 helpful votes
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Chelsea Verified Team
November 3, 2021

She is very kind and helpful. She helped me becoma a verified freelancer. Thank you Chelsea, take care :)

Date of experience: November 3, 2021
India
1 review
0 helpful votes
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Introduce the product by Macall
November 3, 2021

Macall Introduce the product (Freelancer Verified program) very efficiently, explained the product very well, its benefits. He inspired me join the program. It was really great experience talking with him.

Date of experience: November 2, 2021
Virginia
1 review
0 helpful votes
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I've been working with a Freelancer client for about eight months now and it's been one of the highlights of my year. She's delightful, and very talented, and I look forward to our working together for a long time to come.

Date of experience: November 2, 2021
Egypt
1 review
0 helpful votes
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Verifying interview...
November 3, 2021

It was a pleasure to talk to Chelsea V. she was very patient with me as my accent wasn't perfect. She helped me to verify my account on (freelancer.com). She clarified all points i wanted to ask about.

Date of experience: November 2, 2021
Bangladesh
1 review
0 helpful votes
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I was interested to join the Freelancer Verification program and Macall helped me a lot. He explained every point clearly with clear instructions on how to join the program. He is a very good person and I highly recommend him.

Date of experience: November 2, 2021
Egypt
1 review
0 helpful votes
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Macall on of the best Freelancer Agent that provides me with the most future that I was looking for a while, Much appreciated your effort.

Date of experience: November 2, 2021