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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Pakistan
1 review
0 helpful votes
Follow Muhammad ayyaz N.
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Nice comunication and well behaved
November 9, 2021

He is great from team he solved my problems as well thank you so much

Date of experience: November 9, 2021
Hong Kong
1 review
0 helpful votes
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Excellent
November 10, 2021

The guy Marcal helped me alot in making a professional profile.
He is realy a professional guy with extreme problem solving abilities

Date of experience: November 9, 2021
Bangladesh
1 review
0 helpful votes
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Very patient and helpful
November 9, 2021

Macall was very helpful in explaining the new freelancer.com verified program to me and even helped me sign up for it. There was a bit of delay on my part as I did not have the necessary fund in my account but Macall remained very patient throughout the process.

Date of experience: November 9, 2021
NL
1 review
0 helpful votes
Follow Abdelrahman J.
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Really good man
November 9, 2021

Received really friendly service. He knows a lot and has a lot of service. I give it 5 stars now, but if I had more stars, I would give him all of them.
Thank you Macall

Date of experience: November 9, 2021
Saudi Arabia
1 review
0 helpful votes
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MasterCard activation
November 9, 2021

It was nice with the administrator so thank him for the service

Date of experience: November 8, 2021
India
1 review
0 helpful votes
Follow ASHISH K.
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Hii,

AS You see i have submit my issue in morning(IST) and and i get your reply in night (IST), and not exactly solution provided by your team.
REALLY DISSAPOINMENT. IF this service you gave in future also, i guess i have to switch over to other medium, speedly.

Thanks

Date of experience: November 8, 2021
Pennsylvania
1 review
0 helpful votes
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Great customer support as usual
November 8, 2021

Nicholl was very helpful in fixing my issue. Someone had gained access to my account and purchased an upgraded membership. Nicholl helped me cancel the membership and refunded two months of the erroneous charges.

Date of experience: November 8, 2021
Canada
1 review
0 helpful votes
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Very helpful and friendly
November 8, 2021

I had a great experience with Kelvin he answered all my questions!

Date of experience: November 8, 2021
Turkiye
1 review
0 helpful votes
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You have a really great technical team, without further ado, he immediately told me what the problem was and how I could solve it, and my problem was solved

Date of experience: November 8, 2021
Canada
1 review
0 helpful votes
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Good support team
November 8, 2021

Freelancer support team is professional and nice.
They work fast and efficiently. They are very polite and smart at the same time.

Date of experience: November 8, 2021
Rwanda
1 review
0 helpful votes
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Excellent support team
November 8, 2021

Tje support team is friendly and committed to solve users problems, which is good and I liked how the team keeps on reaching out to know if the problem is solved. You guys deserve the best support award of the year.

Date of experience: November 8, 2021
Armenia
1 review
0 helpful votes
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GREAT
November 8, 2021

The chat agent Jessica B. Was patient. I had tons of questions that needed quick replies, she walked me through the whole thing and got it solved professionally

Date of experience: November 8, 2021
Bangladesh
1 review
0 helpful votes
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Very Cordial "Jessica B."
November 8, 2021

Cooperative help and support. Got my problem solution.
Thank you Jessica B.

Date of experience: November 8, 2021
Pakistan
1 review
0 helpful votes
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Thanks for your support
November 8, 2021

First Freelancer is good services provider I am so happy I think freelancer is one and only one great platform. I have report many time in freelance copy designers And freelancer help me all reports. Good experience in this year Thank you all freelancer support team.

Date of experience: November 8, 2021
India
1 review
0 helpful votes
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Verification Process
November 8, 2021

It was a great experience. The process is really smooth and straight forward and staff is really helping

Date of experience: November 8, 2021
Israel
1 review
0 helpful votes
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Support of non compliant job post
December 8, 2021

I repeatedly had to contact support regarding a project that clearly was showing signs of going against Terms and Conditions. Each time i contacted support it seemed to me that the support agent didn't even read the ticket. Since sometimes they siimple requested I send them the project id which was the "title" of the support ticket. Then when asked I sent them "attachments" industry standard outlook messages that can easily be opened by normal methods they couldn't bother to find a solution and requested i send screen shots. Making the whole process stretch out. In the long term as suspected i was notified in an email "We advise that you do not entertain this kind of clients in the future and report them."

But not notified what happened to the client or project posted?

The support ticket for my issue was

https://cx.freelancer.com/tickets/RUCS-0811-HTKZ

So all in all i am extremely not satisfied with the support i got for this issue..

Date of experience: November 7, 2021
Morocco
1 review
0 helpful votes
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Was helpful and cooperative
November 6, 2021

Jam was helpful and cooperative, still my issue not solved yet but this was a great step forward

Date of experience: November 6, 2021
Nigeria
1 review
0 helpful votes
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Timely response
December 6, 2021

I sent a complaint to the support email and received a timely response from the team promising to escalate my concerns to the right department. I'm hoping that that is rectified as soon as possible.

Date of experience: November 6, 2021
BA
1 review
0 helpful votes
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Support help
November 6, 2021

I was extremely satisfied with speed an resolution of my problem.

Date of experience: November 6, 2021
GB
1 review
0 helpful votes
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Support on Expired Project
November 6, 2021

Ran a project and the team was unready so the project expired. I was unable to share it with colleagues and requested that it was re-opened. This was done and I can now proceed with the project.
Good communications and support.

Well done team

Date of experience: November 6, 2021