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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Singapore
1 review
0 helpful votes
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Action against scammer
November 10, 2021

I submitted a proposal to bid for a project in Freelancer. One lady replied to me to contact her at her personal email and I paid her some money for services before I realized that it was a scam and I reported it to Freelancer immediately.

I am very happy to hear that Freelancer had taken prompt action to close this woman's account and thereby protect other unsuspecting freelancers.

Best regards

Date of experience: November 10, 2021
Turkiye
1 review
0 helpful votes
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Freelancer is showing scammerbehaviour because they blocked my earned funds for months now. I created a ticket and they want to close the ticket and asking me if i have any further questions?!?!? DEAR FREELANCER GIVE ME MY EARNED FUNDS I DONT HAVE ANY OTHER QUESTİONS. They told me that I SHOULD MAKE the client who paid me, make verify his account?!?! I AM A FREELANCER CUSTOMER NOT FREELANCER CUSTOMER SERVİCE.

Date of experience: November 10, 2021
Pakistan
1 review
0 helpful votes
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Great Service
November 10, 2021

Great Service! I did not know about the verified freelancer process, Macall introduced and explained the process and benefits very well.

Date of experience: November 10, 2021
India
2 reviews
3 helpful votes
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Finally disbursed my account
December 10, 2021

Freelancer.com finally agreed to my same documents I submitted before and did release my money. Credit goes to Sitejabber.com indeed, in propagating voice like us for an honest cause and help innocent freelancer/s like me from being cheated by such silly portal.

Date of experience: November 10, 2021
Pakistan
1 review
0 helpful votes
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Professional support
November 10, 2021

Professional support. Nice way to describe solution in detail

Date of experience: November 10, 2021
Serbia
1 review
0 helpful votes
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Very professional
November 10, 2021

Good communication. She was very professional, everything was great.

Date of experience: November 9, 2021
India
1 review
0 helpful votes
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Verification experience
November 10, 2021

It was smooth and really quick. Great work by the freelancer team! Hope to see some benefits of getting verified soon.

Date of experience: November 9, 2021
India
1 review
0 helpful votes
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The Freelancer Staff Dana o. Helped me in order to buy the basic membership of freelancer, the offer was perfect for me and Dana did all the things required to buy a membership. Thanks for your help. I really appreciate the work which you people are doing, thanks.

Date of experience: November 9, 2021
Greece
1 review
0 helpful votes
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Willingly helps scammers
December 10, 2021

Freelancer.Com was okay for taking some side projects now and then. Offers were not much attractive, and most clients there were cheap. Since I have a steady income, I could say no to 99% of them, but I wouldn't use Freelancer.Com as my main income source. My issues are with arbitrary decisions on their part regarding my balance.
One of my clients' account was deemed suspicious and illegal, long after I worked for them and got paid. Freelancer.Com did not make any attempts to contact me; instead, they issued the perpetrator of a scam a refund, introduced a "negative balance" on my account, and then used other payments to cover that balance.
Support took days to reply to me, only providing a generic answer that did not clarify anything at all. They even point to irrelevant sections of the User Agreement, in an effort to sound professional. As soon as I responded to their first reply, they are quickly sending me a bunch of paragraphs copy-pasted in a different order each time. Essentially, they are punishing their lawful clients to cover losses because they are the ones getting scammed. It's either this, or they are willingly helping scammers get their way. I wouldn't be surprised if it is the same people behind running Freelancer.Com, and the frauds taking place on the platform, since they are too quick to dismiss any claims by the people getting scammed.

Date of experience: November 9, 2021
Bangladesh
1 review
0 helpful votes
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It was my pleasure to talk *******@Macall (member of Freelancer Verified program). Macall was very helpful & Supportive. Macall helps me to solve a problem of mine & I'm very grateful for Macall.

Date of experience: November 9, 2021
Turkiye
1 review
1 helpful vote
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Fast and Successful Support
December 9, 2021

Customer service fully understood my problem and supported me. Thank you very much for your prompt, courteous and helpful support.

Date of experience: November 9, 2021
Turkiye
1 review
0 helpful votes
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Finance
November 9, 2021

Helpful
I am new here and trying to learn
This conversation was helpful

Date of experience: November 9, 2021
Sri Lanka
1 review
0 helpful votes
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Contest Handover
November 9, 2021

Freelancer Support Team, Quick Response, Professional and Friendly, as always!. Thank you all Freelancer Support Team. Good Luck.

Date of experience: November 9, 2021
Chile
1 review
0 helpful votes
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Membership Confusion
November 9, 2021

Well I ask for help for a confusion in the membership. In my view of things, I never ask for it, I was only trying this freelancer system for the first time for free (the firsts months), but this system and contracts has renewal activated on by default (even now I dont know how to set it off). The support team help me succesfully and I have only one thing left to ask, thing that I will ask later not in this review. The stars that I give is in base of the help that I had, but I must say that this issue to have this renewal by default on, is not a thing that I agree with.

Date of experience: November 9, 2021
VE
1 review
0 helpful votes
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Reseña de Soporte
November 9, 2021

Buena experiencia, respuesta rápida y muy útil, resolución de problemas con gran prontitud.

Date of experience: November 9, 2021
Pakistan
1 review
0 helpful votes
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Copy paste, pdf into word
November 9, 2021

I have typing experience of 4 year as an administrative staff in various companies. I have a typing speed of 50 WPM. I have ample time and ican guarantee a quick turn around time for the project. I have excellent microsoft word proficiency

Date of experience: November 9, 2021
Nevada
1 review
0 helpful votes
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I love it your service
November 9, 2021

I love it your service because i refund my currency so i am very happy

Date of experience: November 9, 2021
Sri Lanka
1 review
0 helpful votes
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I am a new starter in freelancer I was struggle in vverifying my account
I understood my problem now Thankyou for all directions & advising
Good and fast communication you gave to me... an Thankyou again keep it up

Date of experience: November 9, 2021
Bangladesh
1 review
0 helpful votes
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Great Understanding.
November 9, 2021

She is so good at communicating. I am satisfied with her effort.

Date of experience: November 9, 2021
Egypt
1 review
0 helpful votes
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My opinion on Freelancer support
December 9, 2021

Hello, when I submitted a help ticket for Freelancer support, many Freelancer agents answered me, and all of them were interested in helping me, trying to solve my problem and now my problem has been successfully resolved, but the most annoying thing I saw was the delay in response, and this is despite the fact that Freelancer support is available 24/7 According to what was mentioned on their website, but I do not know why the delay in responding, and in starting any procedure. This is my honest opinion of Freelancer Support, thank you.

Date of experience: November 9, 2021