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Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
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Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Awesome Support!
November 12, 2021

Freelancer.com saved me by reminding me about a client issue. They have saved me..

Date of experience: November 12, 2021
Pakistan
1 review
0 helpful votes
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Helpful
November 12, 2021

Really great.
Very helpful
Feeling relax. Great experience
Carry on.

Date of experience: November 11, 2021
Pakistan
1 review
0 helpful votes
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Mr. Macall C. Introduced and briefed me very well about the Verified Freelancer Program and it was a wonderful experience with him.

Date of experience: November 11, 2021
South Africa
1 review
0 helpful votes
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It was a pleasant experience with a friendly consultant, which I enjoyed.

Date of experience: November 11, 2021
India
1 review
0 helpful votes
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Great help
November 12, 2021

I had a conversation with Chelsea from Verified Team, she was really helpful and polite. Didn't have any confusion about the call, was a smooth process to get Verified.

Date of experience: November 11, 2021
India
1 review
0 helpful votes
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Awesome
November 12, 2021

Chelsea has listened to all the suggestions from me and I like to use freelancers more to bring good business.

Date of experience: November 11, 2021
Singapore
1 review
0 helpful votes
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The Covid-19 pandemic has changed how we work. Recognising that more people are starting to choose flexible work arrangement and wanting to spend more quality time with their loved ones, we decided to support and learn to make this work for us. So early this year, we began hiring from freelancer.com and connected with so many people from all over the world. What a great way to celebrate diversity! Along the way, we worked with a few amazing talents and they are one of the reasons that kept us coming back for more. Sometimes, things can go wrong. But when they do, the support team from Freelancer.com would step in quickly to make things right every time - another big reason for us to stay. Thank you, guys!

Date of experience: November 11, 2021
Argentina
1 review
0 helpful votes
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Great!
November 11, 2021

It was great at all. You need to add support for Spanish speakers!

Date of experience: November 11, 2021
Ukraine
1 review
0 helpful votes
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He is a kindly support.
November 11, 2021

He gave the most accurate and kindest answer to my question.
Thanks Jam.

Date of experience: November 11, 2021
Serbia
1 review
0 helpful votes
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Extremely good support.
November 11, 2021

I have chat with Jam P. And he did really good support.
Thanks for him and respected freelancer support team.

Date of experience: November 11, 2021
Mexico
1 review
0 helpful votes
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Great, freelancer answer my question in minutes. And it was very clear for me.

Date of experience: November 11, 2021
Saudi Arabia
1 review
0 helpful votes
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Macall
November 11, 2021

Macall has introduced me nicely to the Freelancer Verified Program, answering my queries properly and not forcing anything to me.

Date of experience: November 11, 2021
Lebanon
1 review
0 helpful votes
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Good response
November 11, 2021

I was satisfied with the quick response of your support.

Date of experience: November 11, 2021
RU
1 review
0 helpful votes
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Macall is good
November 11, 2021

Macall from Freelancer.com staff convinced me to improve my profile by using their new service PerfectProfile. Macall is good

Date of experience: November 11, 2021
Chile
1 review
0 helpful votes
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Great service
November 11, 2021

I had an issue verifying my identity because one of the documents was declined. I explained that it was a legal document, that I currently don´t pay any bills because I'm living at my dad's house and didn't really have any other documentation to proof my address. The problem was solved very quickly and I'm so greatfull!

Date of experience: November 10, 2021
Thailand
1 review
0 helpful votes
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Thanks for the help!
November 11, 2021

I worked for 2 weeks on identity verification and for all this time I was in touch with Chelsea, she is a very caring and nice specialist and helped me solve all the problems, thank you!

Date of experience: November 10, 2021
Sri Lanka
1 review
0 helpful votes
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Macall introduced me about verified freelancer programme & helped me to understand doubts I had. Thank you very much.

Date of experience: November 10, 2021
Turkiye
1 review
0 helpful votes
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Very strong and fast support
November 10, 2021

Very strong and fast support
Thank you for all your excellent services

Date of experience: November 10, 2021
Brazil
1 review
0 helpful votes
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Jam was great. Thanks for instructing me on how to proceed when finding suspect files/contests.

Date of experience: November 10, 2021
Kenya
1 review
0 helpful votes
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I have been enjoying Freelancer service and now the experience seem to have even improved to a whole new level. I am thrilled after my chat with Jethro and he introduced me to an awesome feature that I had no access of before.

Date of experience: November 10, 2021