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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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Freelancer.com saved me by reminding me about a client issue. They have saved me..
Mr. Macall C. Introduced and briefed me very well about the Verified Freelancer Program and it was a wonderful experience with him.
It was a pleasant experience with a friendly consultant, which I enjoyed.
I had a conversation with Chelsea from Verified Team, she was really helpful and polite. Didn't have any confusion about the call, was a smooth process to get Verified.
The Covid-19 pandemic has changed how we work. Recognising that more people are starting to choose flexible work arrangement and wanting to spend more quality time with their loved ones, we decided to support and learn to make this work for us. So early this year, we began hiring from freelancer.com and connected with so many people from all over the world. What a great way to celebrate diversity! Along the way, we worked with a few amazing talents and they are one of the reasons that kept us coming back for more. Sometimes, things can go wrong. But when they do, the support team from Freelancer.com would step in quickly to make things right every time - another big reason for us to stay. Thank you, guys!
It was great at all. You need to add support for Spanish speakers!
He gave the most accurate and kindest answer to my question.
Thanks Jam.
I have chat with Jam P. And he did really good support.
Thanks for him and respected freelancer support team.
Great, freelancer answer my question in minutes. And it was very clear for me.
I was satisfied with the quick response of your support.
Macall from Freelancer.com staff convinced me to improve my profile by using their new service PerfectProfile. Macall is good
I had an issue verifying my identity because one of the documents was declined. I explained that it was a legal document, that I currently don´t pay any bills because I'm living at my dad's house and didn't really have any other documentation to proof my address. The problem was solved very quickly and I'm so greatfull!
I worked for 2 weeks on identity verification and for all this time I was in touch with Chelsea, she is a very caring and nice specialist and helped me solve all the problems, thank you!
Macall introduced me about verified freelancer programme & helped me to understand doubts I had. Thank you very much.
Very strong and fast support
Thank you for all your excellent services
Jam was great. Thanks for instructing me on how to proceed when finding suspect files/contests.
I have been enjoying Freelancer service and now the experience seem to have even improved to a whole new level. I am thrilled after my chat with Jethro and he introduced me to an awesome feature that I had no access of before.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

