Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Freelancer

Freelancer

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Marketplace for freelance programmers, writing, design, legal work and more.


freelancer.com
Founded in 2009
Pyrmont, New South Wales, Australia
How would you rate Freelancer?
grey stargrey stargrey stargrey stargrey star

Freelancer Reviews Summary

The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.

This summary is generated by AI, based on text from customer reviews

service
1,157
value
1,007
shipping
684
returns
774
quality
1,012
This company responds to reviews on average within 4 days

We monitor reviews for authenticity

Panama
1 review
0 helpful votes
Follow Nelli Q.
Unfollow Nelli Q.
Share Review
Report Review

Excellent
November 14, 2021

I had my account suspended. I had problem with reopening. The problem was solved as soon as I applied the support team. Thank you

Date of experience: November 14, 2021
Myanmar
1 review
0 helpful votes
Follow Shoon Lae Y.
Unfollow Shoon Lae Y.
Share Review
Report Review

Great Support
November 14, 2021

I asked for scam issues and they provided me with what to do and what not to.

Date of experience: November 14, 2021
Indonesia
1 review
0 helpful votes
Follow defi P.
Unfollow defi P.
Share Review
Report Review

Resolve contest proce
November 13, 2021

I has problem with contest price,.
Best work from freelancer support, my problem has been done.
Thanks for freelancer support team

Date of experience: November 13, 2021
Nigeria
1 review
0 helpful votes
Follow Chuk N.
Unfollow Chuk N.
Share Review
Report Review

Great Customer Support
November 13, 2021

The customer support team on Freelancer.com has really improved over the years.

Date of experience: November 13, 2021
RU
1 review
0 helpful votes
Follow Zahed T.
Unfollow Zahed T.
Share Review
Report Review

The response was quick, very helpful and the behavior was so kind and appreciable. I am very satisfied and grateful with the support. Thumbs Up.

Date of experience: November 13, 2021
Philippines
1 review
0 helpful votes
Follow Jenna A.
Unfollow Jenna A.
Share Review
Report Review

I have got my blue badge!
November 13, 2021

It was really nice talking with Chelsea, she's very professional and helpful. She managed to explain well all about becoming a Verified by Freelancer. Thank you so much Freelancer for being a part of my life. I am lucky to have you.

Date of experience: November 13, 2021
Sri Lanka
1 review
0 helpful votes
Follow anjana B.
Unfollow anjana B.
Share Review
Report Review

Not fixed my issue
December 13, 2021

I contacted to reopen my closed account but it has not reopened yet. Account email- *******@gmail.com

Date of experience: November 13, 2021
Pakistan
1 review
0 helpful votes
Follow Owais E.
Unfollow Owais E.
Share Review
Report Review

Great Experience.
November 13, 2021

Really great experience with Macall, he guided and explained features of becoming verified freelancer and also helped to submit application and gave tips!

Date of experience: November 12, 2021
India
1 review
0 helpful votes
Follow RANGANATHAN V.
Unfollow RANGANATHAN V.
Share Review
Report Review

Macall was kind and patient to my questions. He understood and answered my queries politely and patiently.

Date of experience: November 12, 2021
Philippines
1 review
0 helpful votes
Follow Jennyleth Mae T.
Unfollow Jennyleth Mae T.
Share Review
Report Review

Great work
November 12, 2021

All questions answered about the program. Thank you for your time.

Date of experience: November 12, 2021
Colombia
1 review
0 helpful votes
Follow sara L.
Unfollow sara L.
Share Review
Report Review

Balance
November 12, 2021

It was very nice to be able to feel the support of the freelancer and the great help they give their clients, they really are a great company and I appreciate the effort they make.

Date of experience: November 12, 2021
Colombia
1 review
0 helpful votes
Follow Sandra P.
Unfollow Sandra P.
Share Review
Report Review

Buena asesoría
November 12, 2021

La atención ha sido oportuna respecto a las dudas.

Date of experience: November 12, 2021
India
1 review
0 helpful votes
Follow Navneet P.
Unfollow Navneet P.
Share Review
Report Review

Good
November 12, 2021

But my payment issue not solve please find froud person I am poor lady please give me online typing work I knew you will find this person

Date of experience: November 12, 2021
District of Columbia
1 review
0 helpful votes
Follow Rubén H.
Unfollow Rubén H.
Share Review
Report Review

Good experience
November 12, 2021

The assistants at freelance.com have shown a commitment to my case and have been quick to help me. I thank you for your help, but I would appreciate it if you explain (without small print) how your page works well to avoid future unfavorable situations like the one I suffered. I did not know that I could not withdraw my funds if they were less than $ 30 and I also did not know that the Plus Membership will be automatically charged if you do not cancel it. But hey, in the end your assistants have shown that they are there to help and they are great!

Date of experience: November 12, 2021
VE
1 review
0 helpful votes
Follow Carina V.
Unfollow Carina V.
Share Review
Report Review

Pronto y acertada respuesta
November 12, 2021

I received a prompt and accurate response
In my case I hope you continue helping me to resolve my situation to collect my money

Date of experience: November 12, 2021
Pakistan
1 review
0 helpful votes
Follow Noman V.
Unfollow Noman V.
Share Review
Report Review

Issue with Profile Picture
November 12, 2021

I was facing the issue with my profile picture and Gabriella G. Handled this issue very well, by guiding me properly. Thank you!

Date of experience: November 12, 2021
Egypt
1 review
0 helpful votes
Follow Waguih G.
Unfollow Waguih G.
Share Review
Report Review

Superb
November 12, 2021

My experience was superb as they advised me on what should be done from my side during the live chat and I've followed thier advice and my issue got resolved immediately!

Date of experience: November 12, 2021
Poland
1 review
0 helpful votes
Follow Daniil Q.
Unfollow Daniil Q.
Share Review
Report Review

Not bad
November 12, 2021

1st project was a bit stressful for me but it finished successfully.

Date of experience: November 12, 2021
Switzerland
1 review
0 helpful votes
Follow Kristyna F.
Unfollow Kristyna F.
Share Review
Report Review

Great support, all it works amazing
November 12, 2021

We had some specific request that has been overtaken straight and followed up until completion. Great service!

Date of experience: November 12, 2021
Egypt
1 review
0 helpful votes
Follow yousef E.
Unfollow yousef E.
Share Review
Report Review

Helped Me Reopen My Account
November 12, 2021

I am very appreciative of your services and help for me to reopen my account, thank you a lot.

Date of experience: November 12, 2021