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Marketplace for freelance programmers, writing, design, legal work and more.
The company enjoys a strong reputation for its exceptional customer service, with numerous reviews highlighting the professionalism, responsiveness, and expertise of its support team. Customers frequently express appreciation for the helpfulness and efficiency of representatives, particularly in resolving issues and guiding users through processes. Positive sentiments emphasize the platform's user-friendliness and the diverse opportunities it offers freelancers. While the feedback is largely favorable, there are occasional mentions of concerns regarding account verification processes. Overall, the company's commitment to customer satisfaction and support is a notable strength, fostering a positive user experience.
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I asked for scam issues and they provided me with what to do and what not to.
I has problem with contest price,.
Best work from freelancer support, my problem has been done.
Thanks for freelancer support team
The customer support team on Freelancer.com has really improved over the years.
The response was quick, very helpful and the behavior was so kind and appreciable. I am very satisfied and grateful with the support. Thumbs Up.
It was really nice talking with Chelsea, she's very professional and helpful. She managed to explain well all about becoming a Verified by Freelancer. Thank you so much Freelancer for being a part of my life. I am lucky to have you.
I contacted to reopen my closed account but it has not reopened yet. Account email- *******@gmail.com
Really great experience with Macall, he guided and explained features of becoming verified freelancer and also helped to submit application and gave tips!
Macall was kind and patient to my questions. He understood and answered my queries politely and patiently.
All questions answered about the program. Thank you for your time.
It was very nice to be able to feel the support of the freelancer and the great help they give their clients, they really are a great company and I appreciate the effort they make.
La atención ha sido oportuna respecto a las dudas.
But my payment issue not solve please find froud person I am poor lady please give me online typing work I knew you will find this person
The assistants at freelance.com have shown a commitment to my case and have been quick to help me. I thank you for your help, but I would appreciate it if you explain (without small print) how your page works well to avoid future unfavorable situations like the one I suffered. I did not know that I could not withdraw my funds if they were less than $ 30 and I also did not know that the Plus Membership will be automatically charged if you do not cancel it. But hey, in the end your assistants have shown that they are there to help and they are great!
I received a prompt and accurate response
In my case I hope you continue helping me to resolve my situation to collect my money
I was facing the issue with my profile picture and Gabriella G. Handled this issue very well, by guiding me properly. Thank you!
My experience was superb as they advised me on what should be done from my side during the live chat and I've followed thier advice and my issue got resolved immediately!
We had some specific request that has been overtaken straight and followed up until completion. Great service!
I am very appreciative of your services and help for me to reopen my account, thank you a lot.
Answer: It is a PR platform that enables scammers to appear legitimate or verified. Freelancer doesn't care. They get a sizeable commission no matter if the posting is legitimate or not. Example: A fake ebook listing. Needs author to write 50000 words for US$ 2000. Unwitting freelancer bids and is 'awarded project' with message saying hurry up and accept. Once accepted, freelancer takes 'project fee' while you get tied up in their help callcenter trying to recoup not only the fee but potentially the fake employer gleaned from you using their platform. This site will be in the news soon. Trust me.
Answer: Hi Dejan. This happened to me in 2014, I lost a lot of money too, I withdrew the money on a Wednesday after the client had paid me $1000 in full. Then the next day, Thursday, I got a message that my withdrawal request was cancelled and the money reversed back to employer. My account was suspended and when I asked why, I was told that the employer looked like he was fraudulent and that the money might be fraud. Up to date, I am still bitter, angry and sad over that $1000 but I never got it back and Freelancer closed the person's account and that was that. So I hope this answers some of your questions and I am deeply sorry for your loss after such hard work. All the best
Answer: Freelancer.com focused on employer only, they just want as many employer and project as they can regardless of their country, verification status and deposits. However all the restriction is for employee. This is the reason Freelancer didn't stop them to post project without deposit. Almost 90% projects are fake (either posted by freelancer itself or fake/fraud employers). You have to be careful. Keep following things in mind will prevent you from fraud much. 1. Don't work for Employers from India/Bangladesh/Sri Lanka/Nigeria/Israel 2. Don't work for Employers whose name looks like Indian 3. Once the project is awarded to you, don't accept it unless the employer created initial milestone. Wait for at least 12 hours after milestone creation then accept it. 4. Ask for release step by step, don't work on next milestone unless previous is not released 5. Withdraw money from freelancer as fast as you can.
Answer: You can't say its fake but at the same time you can't just trust it fully. My point here is: people do get things done for the price but when it comes to money/payment, you can not trust freelancer. Sometimes it gets reversed from your account and you won't even get a satisfactory reason for it. I suffered a loss of 900 USD. All I get to hear that employer had some account issues and we can not disclose this any further. If you looking to work as a freelancer, go odesk or upwork and any other site first and then freelancer.com. Small incident: I worked for a client, designed the logo got the parent for it. Next day when looged in, my account showed negative balance ( payment reversed). Support: employer have acc. Issues Client: never came back or responded to any mails. Result: I worked and still in debt.
Answer: Dispute it with PayPal! Another beautiful example of why everyone hates Freelancer.
Answer: Freelancer is scam. I have very bad experience recently. "The payments you've received from your employer "-----------" were reversed due to their account issues. As a result, their account was closed" Lost over 800$. Freelancer also keep the fee for this job! Their support never answer. SCAM
Answer: Agree, do not use credit card details - freelancer is a terrible organisation when it comes to finances - they just debit your card at will, no warning, no opportunity to review the transaction, no notification of the charge - you just find out once you get your bank statement. Be very, very wary of this company - not saying their dodgy, BUT they are very devious when it comes to transactions. I think their motto is - "debit any time, just don't tell them and they wont complain"
Answer: Contact Paypal and file a dispute. I got a refund for the monthly amount that they should not have charged me for.
Answer: Good afternoon Rostyslav, unfortunately this has happened to most users of Freelancer including people who have been awarded projects. Ensure that you do not start any work or event accept a project until the following criteria have been met: 1. Project awarded 2. Initial milestone/deposit created 3. Client agrees to release the first payment immediately after you accepting the project. If they are unable to do this, tell then politely that you are unwilling to start on the project and keep looking for honest, legitimate clients. Be careful at all time on this website, even if you do vey thing by the book and the client still doesn't pay, the Freelancer support team will not help you. It is left to you to contact the client and chase the payment even of they delete their account.
Answer: Don't share you card. Use Paypal. First of all don't use freelancer they are scammers.

